IBM B2B Cloud Services vs. PeopleOne vs. Socialtext (discontinued)

We have just started to use IBM B2B Cloud Services within our department. We were looking for a cloud-based solution to manage all of our partner's B2B processes within a single interface. We did not want to have to go through the hassle of managing any sort of solution ourselves; thus, we came to the conclusion that a cloud-based solution would work best for our department. So far, we have found that the product has been reliable, and not having to worry about maintenance and patch cycles is always a good thing.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We are using [PeopleONE] to collect and manage our field data for payroll, invoicing, and production management purposes. So far, it works quite well for those uses. Additionally, we are using the app to manage communications from our offices to our field management at upper and middle field management levels. We have successfully used the application to communicate important upcoming events, COVID protocols and reporting processes, and other initiatives. I am unfamiliar with the limitations of this technology or applications for which it would be unsuited.

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

• Document process management
• Transition services, including planning, design, project management and testing
• Translation, community and visibility service
• Trading partner community support

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The UI, both for desktop and mobile apps, is simple and virtually self-explanatory.
• Compared to apps we have used in the past, PeopleONE is fast, in both data entry and retrieval.
• The team responsible for creating our specific requirements for the app is exceptionally responsive. It is made up of creative problems solvers who have built a product that meets every need we have presented.

• Version history - Always keeps the edited versions and one can revert back any time
• Creating and Editing an article is very easy and intutive
• Sharing the articles with peers

• Can't rely on huge data sets
• Organizations is huge, it's tough to handle
• Limited feature sets

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We haven't actually experienced any issues of note to record here. Every concern, requirement, or change we have requested has been swiftly and satisfactorily resolved by the Impiger team.

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

[I give it this rating] because it has addressed all of our needs in a succinct manner and it operates efficiently.

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

IBM B2B Cloud Services stands out among the competition with its solid performance, wealth of features, and multiple platform compatibility. While it can be more expensive than competitive services, its core components are powerful enough to work with multiple levels of marketing campaigns and outreach efforts. The service works well among different levels of clients and can be utilized better across different viewing devices

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

• We feel that IBM B2B Cloud Services will drive down our maintenance costs because my group is no longer responsible for patching and maintaining infrastructure.
• High availability of IBM B2B Cloud Services will allow us to have a greater up time with less downtime.
• Having a single platform where all B2B integrations are shown and presented in a single interface will allow us to quickly and effectively manage those integrations and see which ones are really needed. A single view will provide instant visibility into any sort of problems that may arise as well.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Improved accuracy of data collected
• Improved efficiency of data collected
• Improved efficiency of payroll and invoicing processes
• Decreased time, in the field and in the office, involved in managing data

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions