IBM B2B Cloud Services vs. Zoho Cliq

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IBM B2B Cloud Services
Score 9.3 out of 10
N/A
IBM B2B Cloud Services provide capabilities for streamlining on-boarding of trading partners. It also allows shared business process to be handled more effectively due to better visibility and control.N/A
Zoho Cliq
Score 9.3 out of 10
N/A
Zoho Chat is a live chat tool, from Zoho Corporation.
$18
per month up to 25 users
Pricing
IBM B2B Cloud ServicesZoho Cliq
Editions & Modules
No answers on this topic
Professional
$2
per month per user (minimum 10 users)
Enterprise
$4
per month per user (minimum 10 users)
Standard
$18
per month up to 25 users
Offerings
Pricing Offerings
IBM B2B Cloud ServicesZoho Cliq
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details10% discount for annual pricing.
More Pricing Information
Community Pulse
IBM B2B Cloud ServicesZoho Cliq
Top Pros
Top Cons
Features
IBM B2B Cloud ServicesZoho Cliq
Project Management
Comparison of Project Management features of Product A and Product B
IBM B2B Cloud Services
8.2
4 Ratings
4% above category average
Zoho Cliq
9.1
3 Ratings
15% above category average
Task Management8.74 Ratings10.03 Ratings
Gantt Charts7.94 Ratings00 Ratings
Scheduling8.74 Ratings8.02 Ratings
Workflow Automation8.74 Ratings8.02 Ratings
Mobile Access6.63 Ratings10.02 Ratings
Search8.44 Ratings9.52 Ratings
Visual planning tools8.64 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
IBM B2B Cloud Services
8.4
4 Ratings
4% above category average
Zoho Cliq
7.6
3 Ratings
6% below category average
Chat7.83 Ratings10.03 Ratings
Notifications8.74 Ratings9.03 Ratings
Discussions8.64 Ratings10.03 Ratings
Surveys8.04 Ratings5.01 Ratings
Internal knowledgebase9.54 Ratings4.01 Ratings
Integrates with GoToMeeting7.02 Ratings00 Ratings
Integrates with Gmail and Google Hangouts8.02 Ratings00 Ratings
Integrates with Outlook9.63 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
IBM B2B Cloud Services
8.3
3 Ratings
3% above category average
Zoho Cliq
9.0
3 Ratings
11% above category average
Versioning8.92 Ratings00 Ratings
Video files8.92 Ratings8.03 Ratings
Audio files7.92 Ratings8.03 Ratings
Document collaboration8.92 Ratings00 Ratings
Access control7.93 Ratings9.03 Ratings
Advanced security features8.82 Ratings10.03 Ratings
Integrates with Google Drive6.02 Ratings00 Ratings
Device sync8.92 Ratings10.03 Ratings
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IBM B2B Cloud ServicesZoho Cliq
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Troop Messenger
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Score 9.8 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
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Score 9.0 out of 10
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Score 9.2 out of 10
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User Ratings
IBM B2B Cloud ServicesZoho Cliq
Likelihood to Recommend
8.6
(4 ratings)
9.0
(6 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(3 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
IBM B2B Cloud ServicesZoho Cliq
Likelihood to Recommend
IBM
We have just started to use IBM B2B Cloud Services within our department. We were looking for a cloud-based solution to manage all of our partner's B2B processes within a single interface. We did not want to have to go through the hassle of managing any sort of solution ourselves; thus, we came to the conclusion that a cloud-based solution would work best for our department. So far, we have found that the product has been reliable, and not having to worry about maintenance and patch cycles is always a good thing.
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Zoho
It is very well suited as a messaging tool, where one needs to communicate quickly to a colleague the status of a particular task or an update to the work. This is especially useful for field work where the field team can report the work done and any additional resources required. We have faced issues when virtual meetings are held for a team of 10+ members with a lot of drop-offs and poor quality of reception (audio & video). While some may be attributed to poor internet connection, we do not face the same issue when using Zoom meetings. This area requires strengthening
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Pros
IBM
  • Document process management
  • Transition services, including planning, design, project management and testing
  • Translation, community and visibility service
  • Trading partner community support
Read full review
Zoho
  • External channels allow in-office staff a private channel to directly relay messages to customers.
  • Automated notifications through Zoho CRM can be easily triggered.
  • Audio/screen share components offer zoom-quality calling without extraneous setups.
Read full review
Cons
IBM
  • Can't rely on huge data sets
  • Organizations is huge, it's tough to handle
  • Limited feature sets
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Zoho
  • Initial set up can be a little daunting if you aren't a tech-savvy person. For large organizations, this might not matter since you would have a dedicated IT team that will handle it (as we did) but if you are a small business owner looking to set this up yourself, I imagine it would take some trial and error to get working.
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Likelihood to Renew
IBM
No answers on this topic
Zoho
Zoho Cliq has become an integral part of our daily business. Every single member of our team who has a job involving a computer has an active Zoho Cliq license and uses the tool continuously throughout the day. It cuts down on meetings and allows the team to feel very connected to one-another even though we are distributed geographically.
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Usability
IBM
No answers on this topic
Zoho
Ease of use! It's easy enough to open chat, start audio sessions, screen shares, or even sending files. The fact that individual "emojis" can be applied to normal chats is wonderful. Allows to "acknowledge" without lengthy back-and-forths. Automation via CRM turns Cliq into a productivity tool beyond communication. Simply put, I don't how you could improve the system (save for a few UI boosts). As it stands, it's a powerful tool that is easy to pick up and play with.
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Support Rating
IBM
No answers on this topic
Zoho
Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.
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Alternatives Considered
IBM
IBM B2B Cloud Services stands out among the competition with its solid performance, wealth of features, and multiple platform compatibility. While it can be more expensive than competitive services, its core components are powerful enough to work with multiple levels of marketing campaigns and outreach efforts. The service works well among different levels of clients and can be utilized better across different viewing devices
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Zoho
Functionality wise Zoho Chat fairs pretty well against the other options. I still use all the other options as I need to be flexible in how I communicate with clients. It is the integration into the ZohoCRM & Cliq that puts Zoho Chat above the others and is why I try to encourage clients to move across to the app
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Return on Investment
IBM
  • We feel that IBM B2B Cloud Services will drive down our maintenance costs because my group is no longer responsible for patching and maintaining infrastructure.
  • High availability of IBM B2B Cloud Services will allow us to have a greater up time with less downtime.
  • Having a single platform where all B2B integrations are shown and presented in a single interface will allow us to quickly and effectively manage those integrations and see which ones are really needed. A single view will provide instant visibility into any sort of problems that may arise as well.
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Zoho
  • Zoho Cliq has facilitated quick & instant communications
  • Better coordination among team members.
  • Better control over the project managed.
  • Eliminated multiple subscriptions to remote work platforms, scheduling software, task management software as everything is integrated in Zoho Cliq.
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ScreenShots

Zoho Cliq Screenshots

Screenshot of Zoho Cliq UIScreenshot of Remote WorkScreenshot of Video CallsScreenshot of Integrations in Zoho CliqScreenshot of Zoho Cliq view across devices