Likelihood to Recommend I can say it is not only good but it is best Automation tool ever. Its streamline our business project and with web based solution it allows my team to document existing or new processes using process mapping capabilities. It provides powerful analytics and it is easy to use via online. I personally feel it is very intutive. For less Appropriate I can say only in terms of integration perspective with different CRM tools. Rest is all good!!!!
Read full review Nintex is best suited when processes are drawed by the business and then can be furter enhanced by IT professionals. When only used by business units we see that there are some lose ends in processes and some bagic process knowledge is needed. Therefore it is wise that the persons in the business who will use Nintex have some basic knowledge on how to set up business processes
Read full review Pros Easy to create process diagrams quickly, while collaborating with others. Create linkages to sub-processes and other workflows. Track activities using metadata such as which IT systems are utilized. Use the glossary terms to find where different roles or systems are involved in processes throughout your org. Read full review Easily build approval process using email and assign a task actions in Nintex Workflow Easily manage security at item level with O365 permission action in Nintex Workflow Easily use Rule in Nintex Form to build the Input Form and manage the events Read full review Cons In particular, we have had problems with the availability of the service because the platform frequently crashed. Is not easy to pull some indicators. We would like to be able to see a different interface, long ago with the same. Payment process is not easy. Read full review Adding Machine learning features like the "Image and Text Automation" component, which allows bots to extract data from unstructured sources like scanned documents or PDFs. Natural language processing (NLP) features to understand and interpret human language, which can be useful for tasks like customer service or data entry. mostly for middle east countries where Arabic language is used. Integration with external systems where many industries uses their own legacy systems and they need RPA bot to interact with their systems as well. Adding More OCR tools for Document data extraction and dynamic content. Read full review Likelihood to Renew We are currently investigating which collaboration platform best suits our needs. Chances are that we move to SharePoint Online and then we're going to also consider the microsoft power platform (power automate and power apps) to develop forms and workflows. Aspecially the pricing model for the cloud is currently a blocking factor to go for the Nintex solution in the Cloud.
Read full review Usability Based on the on-prem experience with this tool, I believe that they have a lot of potential to help the online version catch up to where the on-prem left off. Nintex developed their online version and it is not as fully formed or capable compared to the on-prem version, and the licensing model scales back what we would have liked to be an expansion or at least continuous improvement of existing flows. It is also not near as user friendly specifically to non-developers and has an uncanny similarity to Microsoft Flow in the online instance. Consistent with my reviews of the tool - I believe they have some good approaches to design thinking that, if translated well from on-prem to online, could make this a clear winner again.
Chris Carpenter Staff Project Manager, Awesomizer, Fixer, Maker, Collaboration Enabler
Read full review Reliability and Availability The Nintex Process Platform has never crashed or had any availability issues during my usage. However there was an issue that was of my own making that caused a slowdown of the system. I had set up a process to run once a day and check for employees on a list that had certain parameters selected, and for some reason that I had to troubleshoot, the process instead ran constantly, which filled the cache quickly. I ended up having to dismantle that process so the system didn't crash.
Read full review Performance Unlike any other process automation product out there. Not only is it a low-code, easy to use tool for building processes in environments like SharePoint or Salesforce, they have really started to expand their tool-set by offering tools to manage other things like process mapping, RPA, mobile,etc.
Read full review Support Rating I have gotten great response for the very few times I needed support.
Read full review The support team works as fast as they can and they are usually fast to solver the issues. Sometimes they need more time to solve one of them because our workflows and so on are more complex than usual clients.
Read full review In-Person Training The trainer addressed the smallest queries in a friendly and timely manner; He walked us through all the necessary products we were using
Read full review Online Training I used the Nintex training software, it was easy to watch and follow along. It didn't go too fast and was descriptive enough to understand what the steps needed were in order to produce efficient workflows and user friendly forms.
Read full review Implementation Rating test runs for key persons to insure the system is set up prior to rolling out I think the platform is good, I think the roll out and the local implantations is where we are failing as a company in using Nintex
Read full review Alternatives Considered Blueworks Live was part of a project deal. We did not keep it after the project. We found there are many solutions offering similar or superior capabilities - the fact that Blueworks does not fully support the universal BPMN standard was a big letdown for us. The pricing also did not make sense as a standalone solution.
Read full review It's much more reasonably priced and we were able to actually experience the platform for a bit before we made a decision. And by the time our demo was finished we had already started depending on it for some of our processes so it would've been very hard to separate from it
Read full review Scalability The scalability is really bottlenecked by the imagination of the user. I was able to make processes for my own personal usage, making my daily tasks easier. I was also able to make processes that affected hundreds of employees, making large standardization and efficiency gains. So either way, the system is used the same way, and I was the limiting factor.
Read full review Return on Investment Made real time collaberation easier. Overall saving us valueable time. Excellent version control. Saving us time and helping us avoid mistakes / inaccuranies from using out of date documents. Simple and Ease to use from a web broswer reducing the need for extra servers to store the data. Read full review We have saved our company thousands of dollars by creating our own customer support system rather than using a 3rd party tool. The ability to generate documents/PDFs in workflows has solved a great number of process issues for us and groups who had previously been using paper documents. Automating many permissions updates through workflows has been a huge time saver for repetitive processes. Read full review ScreenShots Nintex Process Platform Screenshots