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IBM Cloud Continuous Delivery vs. PTC Windchill RV&S vs. ServiceNow DevOps

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Cloud Continuous Delivery

    Score8.1 out of 10
    N/AIBM Cloud Continuous Delivery, available on IBM Cloud, allows users to provision an integrated toolchain using customizable, shareable templates with tools from IBM, third parties and open source. Automate builds and tests with Tekton-based delivery pipelines, and control quality with analytics.

    $0

    PTC Windchill RV&S

    Score2 out of 10
    N/APTC Windchill RV&S (formerly Integrity Lifecycle Manager of the Integrity suite) is an MBSE (model-based systems engineering) suite. The former Integrity suite contains an Asset Library which supports systems-of-systems approach to design (i.e. linking models into higher-level models that subsume them), a Process Director which is designed to articulate, manage and improve the design process, and a Modeler for visualizing and controlling the product design process. The Integrity suite is…N/A

    ServiceNow DevOps

    Score8.3 out of 10
    N/AServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.N/A
    Pricing
    IBM Cloud Continuous DeliveryPTC Windchill RV&SServiceNow DevOps
    Editions & Modules
    Lite
    $0.00
    Professional
    $35.00
    Authorized user per month
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IBM Cloud Continuous DeliveryPTC Windchill RV&SServiceNow DevOps
    Free Trial
    YesNoNo
    Free/Freemium Version
    YesNoNo
    Premium Consulting/Integration Services
    YesNoNo
    Entry-level Setup FeeOptionalNo setup feeNo setup fee
    Additional Details———
    More Pricing Information
    Community Pulse
    IBM Cloud Continuous DeliveryPTC Windchill RV&SServiceNow DevOps
    Considered Multiple Products
    IBM
    No answer on this topic
    PTC
    No answer on this topic
    ServiceNow
    No answer on this topic
    Key User Insights
    Would buy again
    81%
    Would buy again
    13 Answers
    No answers on this topic
    80%
    Would buy again
    4 Answers
    Delivers good value for the price
    80%
    Delivers good value for the price
    12 Answers
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    16 Answers
    No answers on this topic
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    10 Answers
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    14 Answers
    No answers on this topic
    No answers on this topic
    Features
    IBM Cloud Continuous DeliveryPTC Windchill RV&SServiceNow DevOps
    Project Management
    Comparison of Project Management features of IBM Cloud Continuous Delivery and PTC Windchill RV&S and ServiceNow DevOps
    Feature
    IBM Cloud Continuous Delivery
    8.5
    4 Ratings
    13% above category average
    PTC Windchill RV&S
    -
    Ratings
    ServiceNow DevOps
    -
    Ratings
    Task Management8.24 Ratings00 Ratings00 Ratings
    Resource Management8.04 Ratings00 Ratings00 Ratings
    Gantt Charts8.33 Ratings00 Ratings00 Ratings
    Scheduling8.84 Ratings00 Ratings00 Ratings
    Support for Agile Methodology8.04 Ratings00 Ratings00 Ratings
    Support for Waterfall Methodology7.63 Ratings00 Ratings00 Ratings
    Document Management8.73 Ratings00 Ratings00 Ratings
    Email integration8.63 Ratings00 Ratings00 Ratings
    Mobile Access8.73 Ratings00 Ratings00 Ratings
    Timesheet Tracking8.73 Ratings00 Ratings00 Ratings
    Change request and Case Management8.63 Ratings00 Ratings00 Ratings
    Budget and Expense Management8.33 Ratings00 Ratings00 Ratings
    Search9.03 Ratings00 Ratings00 Ratings
    Visual planning tools9.04 Ratings00 Ratings00 Ratings
    Agile Development
    Comparison of Agile Development features of IBM Cloud Continuous Delivery and PTC Windchill RV&S and ServiceNow DevOps
    Feature
    IBM Cloud Continuous Delivery
    7.6
    6 Ratings
    1% below category average
    PTC Windchill RV&S
    -
    Ratings
    ServiceNow DevOps
    -
    Ratings
    DevOps Tool Integrations8.66 Ratings00 Ratings00 Ratings
    Code Review7.45 Ratings00 Ratings00 Ratings
    Code Collaboration7.75 Ratings00 Ratings00 Ratings
    Velocity Calculation6.84 Ratings00 Ratings00 Ratings
    Dependencies and Blockers7.25 Ratings00 Ratings00 Ratings
    Best Alternatives
    IBM Cloud Continuous DeliveryPTC Windchill RV&SServiceNow DevOps
    Small Businesses
    monday dev
    Score9.2 out of 10
    Polarion ALM
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    Planview AgilePlace
    Score7.5 out of 10
    Polarion ALM
    Score10 out of 10
    Azure DevOps
    Score8.1 out of 10
    Enterprises
    Planview AgilePlace
    Score7.5 out of 10
    IBM Engineering Lifecycle Management
    Score5 out of 10
    Azure DevOps Server
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    IBM Cloud Continuous DeliveryPTC Windchill RV&SServiceNow DevOps
    Likelihood to Recommend
    8.5
    (16 ratings)
    9.0
    (16 ratings)
    9.0
    (5 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    8.7
    (10 ratings)
    -
    (0 ratings)
    Usability
    8.2
    (1 ratings)
    8.0
    (2 ratings)
    -
    (0 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.0
    (2 ratings)
    9.8
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    IBM Cloud Continuous DeliveryPTC Windchill RV&SServiceNow DevOps
    Likelihood to Recommend
    IBM
    It provides a cloud-based integrated development environment that integrates with other IBM Cloud services to provide a streamlined development workflow. This includes real-time collaboration and code sharing capabilities, making it easy for teams to work together on projects. This feature is very useful for our app to maintain the code
    Incentivized
    Read full review
    PTC
    PTC Integrity is an excellent source code management and version control tool, and I would suggest anyone to use it for that purpose. We can even define our workflows using individual forms for implementing Change Management, Defect Management and Access management requests. If properly used, this tool is great for managing our code for very long periods, considering my 4-5 years of usage. Though the UI could be better, and integration with some application servers could be better implemented, this tool is a good tool.
    Incentivized
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    ServiceNow
    ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.
    Incentivized
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    Pros
    IBM
    • It contains the deployment templates which are much more time saving and is of great use.
    • This has the integration of the Cloud applications which makes the work much more convenient.
    • This is flexible when it comes to development, deployment, and delivery.
    • [It] also has a much more reasonable pricing.
    • Provides space for the data storage.
    • [IBM Cloud Developer Tools] also can support many useful tools.
    Incentivized
    Read full review
    PTC
    • Helps to advance carefully through complicated and delicate process hives.
    • Improve thereby our time-to-market knowledge transfers along our portfolio.
    • Enhances the performances of single step in processes as well as the processes.
    • Allows for unprecedented overview in broads and in depths.
    Read full review
    ServiceNow
    • Plan develop, build, test, deploy and operate any applications in a safer environment.
    • Evaluating and monitoring improvements
    • Connects with third party and existing applications
    Incentivized
    Read full review
    Cons
    IBM
    • Its price is quite high and this made it unsuitable for us as we cannot afford such high rates.
    • Its Setup takes much longer time and this is frustrating.
    • Its interface needs to be improved and easy even for the Newbies.
    Incentivized
    Read full review
    PTC
    • It can be overwhelming with the number of tabs, functions and ways to achieve the same result. The average user may struggle with learning the tool.
    • The text editing in Integrity is weak and does not provide many options. Because of this, many user decide to use MS word instead, to document requirements.
    Incentivized
    Read full review
    ServiceNow
    • No drop-down option is available to click when requesting specific software or hardware.
    Incentivized
    Read full review
    Likelihood to Renew
    IBM
    It's a great platform to develop, run, test and deploy the applications easily. And it makes very easier and secure the implementation of continuous delivery process. For first time and experts also can use this service so easily. Great service provided by the IBM Cloud Continuous Service. There are more services that helps a lot to work on it. Thanks a lot.
    Incentivized
    Read full review
    PTC
    I do not make decisions on what tool my company uses. I am just the user of the tool and such decisions are not handled by me. If I were to make such decisions, I would definitely renew MKS, considering the amount of data we have stored in MKS and the current number of users who are familiar with the system
    Incentivized
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    ServiceNow
    No answers on this topic
    Usability
    IBM
    Nothing special to say : the UX is clear and simple.
    Incentivized
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    PTC
    PTC Integrity comparatively could be considered a nice Source code management, Version controlling tool and could be compared with tools like StarTeam. If the integration to move/migrate code could be integrated into this tool, it would become an extremely powerful tool.
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Support Rating
    IBM
    In more than a year using the IBM Cloud Continuous Delivery tool, I haven't had any major complaints or problems. However, in the last month, IBM suffered from a couple of problems through several of its services, and for a short period of time, I couldn't deploy successfully my projects. The problem was brief and was quickly fixed.
    Incentivized
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    PTC
    PTC Integrity administration can be somewhat daunting. They have been able to help with every question that I have submitted. Their support website is very easy to understand and submit questions and their phone support is wonderful
    Incentivized
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    ServiceNow
    No answers on this topic
    Implementation Rating
    IBM
    No answers on this topic
    PTC
    I wasn't involved in implementation.
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Alternatives Considered
    IBM
    We chose IBM Cloud Developer Tools for multiple reasons. Cost, current infrastructure vendor list, and Cloud Operations team experience were key driving factors for us. Palo Alto's Prisma Cloud product was slick for sure but we found it more difficult to deploy and integrate with our current environment and applications
    Incentivized
    Read full review
    PTC
    I think the reason that PTC Integrity was initially chosen is that it was the best product available in the mix at the time. This coupled with the PTC deal on multiple products was a no brainer based on the size and scope of potential users.
    Incentivized
    Read full review
    ServiceNow
    As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them
    Incentivized
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    Return on Investment
    IBM
    • This has made the configuration files much easier to access.
    • Has made the commands more logical as well as easy for use and learning.
    • Contains great AI capabilities
    • The documentation needs improvement.
    • Error received from commands are pretty hard to understand.
    Incentivized
    Read full review
    PTC
    • MKS Integrity has proved to be particularly useful in the software development process by increasing employee effieciency
    • MKS integrity has also made software development a very efficient process and makes feature releases and bug fixing a lot easier
    • In addition to the above, our organization has been able to support manufacturing easily by reverting to a previous software version in case of an emergency.
    • It has also led to faster time to market for new products.
    Incentivized
    Read full review
    ServiceNow
    • ROI
    • Increased the NPR score.
    • Central locale for information and troubleshooting.
    Incentivized
    Read full review
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