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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Cloudability

    Score8.9 out of 10
    N/AIBM Cloudability is a cloud cost management and optimization (FinOps) tool that enables IT, finance, and business teams to optimize their cloud spend across all cost sources, all maturity levels, and for all stakeholders.N/A

    ServiceNow IT Asset Management

    Score8.1 out of 10
    N/AITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle.N/A
    Pricing
    IBM CloudabilityServiceNow IT Asset Management
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IBM CloudabilityServiceNow IT Asset Management
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    IBM CloudabilityServiceNow IT Asset Management
    Considered Both Products
    Apptio an IBM Company
    Chose IBM Cloudability
    All of Apptio products interact very well in an holistic environment that can share some of the data sources, centralize spend if IT data and provide with useful insights for the business. We have been using Apptio Cloudability for cloud visibility in order to determine …
    Incentivized
    Chose IBM Cloudability
    We wanted the capability to build reports and visualizations for cloud usage.
    Incentivized
    ServiceNow
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    145 Answers
    94%
    Would buy again
    17 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    107 Answers
    93%
    Delivers good value for the price
    14 Answers
    Happy with the feature set
    90%
    Happy with the feature set
    139 Answers
    94%
    Happy with the feature set
    17 Answers
    Lived up to sales and marketing promises
    88%
    Lived up to sales and marketing promises
    87 Answers
    100%
    Lived up to sales and marketing promises
    11 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    98 Answers
    92%
    Implementation went as expected
    11 Answers
    Features
    IBM CloudabilityServiceNow IT Asset Management
    IT Asset Management
    Comparison of IT Asset Management features of IBM Cloudability and ServiceNow IT Asset Management
    Feature
    IBM Cloudability
    -
    Ratings
    ServiceNow IT Asset Management
    8.5
    17 Ratings
    9% above category average
    Software and hardware inventory tracking00 Ratings9.317 Ratings
    License management00 Ratings8.015 Ratings
    Asset lifecycle monitoring00 Ratings9.316 Ratings
    Contract management00 Ratings7.215 Ratings
    Asset relationship management00 Ratings8.716 Ratings
    Best Alternatives
    IBM CloudabilityServiceNow IT Asset Management
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    KACE Asset Management Appliance
    Score8.9 out of 10
    Enterprises
    No answers on this topic
    KACE Systems Management Appliance
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM CloudabilityServiceNow IT Asset Management
    Likelihood to Recommend
    8.8
    (147 ratings)
    8.9
    (18 ratings)
    Likelihood to Renew
    6.4
    (6 ratings)
    -
    (0 ratings)
    Usability
    7.8
    (147 ratings)
    8.0
    (3 ratings)
    Availability
    6.4
    (1 ratings)
    -
    (0 ratings)
    Performance
    5.5
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    2.3
    (3 ratings)
    -
    (0 ratings)
    In-Person Training
    1.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    7.3
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    6.4
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    6.4
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    6.4
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    7.3
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.3
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.3
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    IBM CloudabilityServiceNow IT Asset Management
    Likelihood to Recommend
    Apptio an IBM Company
    I don't have much exposure to the tool. I mean, I'm relatively new to using it as a platform, but I haven't really seen the benefit, especially with the actual renewal talks at the company. I'm not seeing what AWS native solutions are, how probability improves on that as opposed to just using AWS and just, I don't know. I'm not seeing the benefit, at least in my eyes.
    Incentivized
    Read full review
    ServiceNow
    Everything in your SN instance is based on your CMDB data. Having Asset Management to store all of the info, as well as the out-of-the-box dashboards and visualizations to assist, is great! Being able to pinpoint where we are in our maturing process and what steps we need to take to move forward is super helpful!
    Read full review
    Pros
    Apptio an IBM Company
    • We are able to integrate multiple sources of data to have a comprehensive view of our spend.
    • We are able to get more detailed insights via container dashboard for kubernetes spend
    • A unified platform to manage overall cloud spend along with related FinOps spend
    Incentivized
    Read full review
    ServiceNow
    • Single place portal for employees and IT for assets assigned
    • Track the requests raised by employees and manage the historical record for reference
    Incentivized
    Read full review
    Cons
    Apptio an IBM Company
    • For me, it is a lot of anomaly detection and I think there's a lot of improvement that can be made to show anomalies that happen over time because if it's just day to day or week to week, you may not see the change. But if you see the trend over a period of time, show me something that has grown 40%, 50% over the past three months and maybe you can do those things and we just haven't figured them out yet. So we are very new to the product, but I think anomaly detection for me is one of the bigger things.
    Incentivized
    Read full review
    ServiceNow
    • The ITAM dashboards and forms can feel overwhelming for agents or managers who don’t use the system every day.
    • While the reporting tools are robust. building custom, dynamic reports still requires a decent understanding of the ServiceNow Platform.
    Incentivized
    Read full review
    Likelihood to Renew
    Apptio an IBM Company
    Cloudability has been one solution for almost all of our FinOps needs. Except for Data transfer costs, we have covered all use cases and have made significant savings across our cloud infrastructure. Reporting has provided management a deeper analysis into their spending and helped them forecast their budgets for next year
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Usability
    Apptio an IBM Company
    I gave the IBM Cloudability a 7/10 because it is good, but it could improve in some places. It is easy to get data uploaded and ready to view, but it is only up to a certain point in time, and not live data. As for how it looks, the interface is good for viewing, however navigation could be a little better, maybe supported with a roadmap.
    Incentivized
    Read full review
    ServiceNow
    On overall look, ServiceNow IT Asset Management works amazingly well and it is easy to use for beginners. It is a great tool for all types of companies and with customisation and integration options, ServiceNow IT Asset Management becomes a giant. There are few scope of improvements which when done, will level this tool up.
    Incentivized
    Read full review
    Reliability and Availability
    Apptio an IBM Company
    Only been 1 or 2 occaisions when not available, in 3 years
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Performance
    Apptio an IBM Company
    Afternoons tend to be a little slower, due to US traffic I assume
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Support Rating
    Apptio an IBM Company
    While there have been few support cases where the experience was good. But in multiple support cases it's firstly delayed and even after weeks or months of time, team is not able to provide us with the RCA of the issue. All they are claiming is the issue is now fixed which I still see coming back after few days or weeks as we've never identified and addressed the root cause.
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Online Training
    Apptio an IBM Company
    Training was adequate, but the real learning begins when you start using the product, like most things. All major functions were covered so as an entry point, was a good introduction to the product. The training pace was good as well, the areas were covered in decent depth, without being too much of an information overload.
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Implementation Rating
    Apptio an IBM Company
    Within months
    Read full review
    ServiceNow
    No answers on this topic
    Alternatives Considered
    Apptio an IBM Company
    Before Apptio we extensively used the cloud native and in house automated and developed cost optimization tool using python , powershell and leveraging the various cloud native services like AWS systems manager , Azure Functions and Azure automation run books.
    Incentivized
    Read full review
    ServiceNow
    Servicenow is used in most of the organizations today owing to its easy UI and capability to integrate with other softwares. Hence I have chosen to review the same as this will highly help others to get an understanding of the tool and proceed as per that. It will help businesses to take a correct path.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Apptio an IBM Company
    I wasn't personally involved, but all dealings with Apptio have been easy
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Scalability
    Apptio an IBM Company
    Works as designed
    Incentivized
    Read full review
    ServiceNow
    No answers on this topic
    Return on Investment
    Apptio an IBM Company
    • Apptio Cloudability has enabled us to charge back 100% of our cloud spend to our business users and on an automated basis through the use of ApptioOne
    • Apptio Cloudability's transparency and metrics have enabled us to save millions of dollars in cloud spend across our user base.
    Incentivized
    Read full review
    ServiceNow
    • By tracking license usage, we’ve been able to reallocate unused licenses instead of purchasing new ones, saving thousands annually.
    • With the integration to Amazon Connect and Zoom Phone, agents can instantly view user assets during calls, which has reduced average resolution time and improved customer satisfaction scores.
    Incentivized
    Read full review
    ScreenShots

    IBM Cloudability Screenshots

    Screenshot of ML backed rightsizing recommendations surfacing multiple scenarios with tools to help sort those that can me realistically actioned on, with Jira and ServiceNowScreenshot of an allocation of cloud viewed through the enterprise grade tools to tailor data for chargeback/showback across an organizationScreenshot of intelligent forecasting including seasonality, cost drivers and net new spendScreenshot of anomaly detection capabilities to stop issues in their tracks via the right people for the job