What users are saying about
4 Ratings
6 Ratings
4 Ratings
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Score 9.4 out of 100
6 Ratings
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Score 4 out of 100

Likelihood to Recommend

IBM CPQ

We went from quoting time from hours to minutes or from days to hours after everyone learned its processes, but it's not really worth the time and money invested into it if you can't see those results
Anonymous | TrustRadius Reviewer

SalesHandy

My first time contacting SalesHandy the person in live chat answered all of my questions and understood me. I was very happy. The second time the person didn't understand me at all. That's when I became aware this wasn't an American company. I asked for the same person I got the first time and we started e-mailing, but he clearly didn't read what I wrote on two occasions, so he wasn't addressing my questions. This started to waste my time and frustrate me. Then the e-mails stopped coming and I had to keep e-mailing again trying to get a response, until they finally stopped altogether. I was literally just about to sign up for a paid account when this all happened. I told them I was going to go to their competition, and they didn't care, they just ignored me.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

CPQ

IBM CPQ
8.5
SalesHandy
Quote sharing/sending
IBM CPQ
8.0
SalesHandy
Product configuration
IBM CPQ
9.0
SalesHandy
Configuration options
IBM CPQ
9.0
SalesHandy
Pricing rules
IBM CPQ
7.0
SalesHandy
Price adjustment
IBM CPQ
7.0
SalesHandy
Purchase history and open contracts
IBM CPQ
9.0
SalesHandy
Guided selling/Sales portal
IBM CPQ
9.0
SalesHandy
CPQ reporting & analytics
IBM CPQ
10.0
SalesHandy
CPQ-CRM integration
IBM CPQ
10.0
SalesHandy
Attachments to quotes
IBM CPQ
8.0
SalesHandy
Order capturing
IBM CPQ
7.0
SalesHandy

Pros

IBM CPQ

  • Provides associated quotes through the life cycle of the opportunity, until the opportunity is either won or lost.
  • You can store all the information you require during the quoting process, including customer details, information about products and the adjustment made to the price of products, and the payment terms and shipment terms that will be used in the order if the quote is converted to an order.
Anonymous | TrustRadius Reviewer

SalesHandy

  • The email drip campaign execution is simple to use and allows emails to be sent in 60-90seconds intervals which is very important when sending a big number of emails.
  • They have a very easy to understand customization fields that allow the user to view each individual email before sending to check for any potential errors.
  • Good integration of templates into the campaign set-up field with just a few clicks. Don't need to copy and paste.
Sean Foo | TrustRadius Reviewer

Cons

IBM CPQ

  • There were widespread frustrations throughout sales and call center with CPQ originally. But really the reason why CPQ tools are complex is because CPQ processes are complex things to implement.
  • Users today want all the flexibility with none of the complexity. It is one of the biggest challenges in my day-to-day.
Anonymous | TrustRadius Reviewer

SalesHandy

  • I am missing SalesHandy's integration with Box. Screen sharing and live presentation process can be made easier.
myriam caron | TrustRadius Reviewer

Usability

IBM CPQ

No score
No answers yet
No answers on this topic

SalesHandy

SalesHandy 4.0
Based on 1 answer
I assume (I still can't be 100% sure) that if they had cared about my business, it would have worked for what I needed it to do, which was track open e-mails and clicked links.
Anonymous | TrustRadius Reviewer

Performance

IBM CPQ

No score
No answers yet
No answers on this topic

SalesHandy

SalesHandy 2.0
Based on 1 answer
Due to me using the software for very long and their terrible customer service, this is why I rated them low. I did notice that when sending e-mails it does take a while for the e-mail to go through, but then the e-mail hits the inbox very quickly. Also, their site and live chat did have problems. I mentioned this to them and they eventually fixed the live chat, but then they ignored the site issues I had which is when I opened two tabs, one tab would show one thing, and the other tab an entirely different thing within my account. It was very confusing and wasted my time trying to figure out if what I had done actually saved.
Anonymous | TrustRadius Reviewer

Support Rating

IBM CPQ

IBM CPQ 10.0
Based on 2 answers
Timely and courteous response time from IBM Support any time there was a request that needed to be made.
Anonymous | TrustRadius Reviewer

SalesHandy

No score
No answers yet
No answers on this topic

Alternatives Considered

IBM CPQ

No answers on this topic

SalesHandy

I'm now searching for an alternative to SalesHandy
Anonymous | TrustRadius Reviewer

Return on Investment

IBM CPQ

  • Faster quoting time from detailed, easy-to-read analytics.
Anonymous | TrustRadius Reviewer

SalesHandy

  • SalesHandy helped us break into new markets and helped us gain 25% more leads every month.
Sean Foo | TrustRadius Reviewer

Pricing Details

IBM CPQ

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM CPQ Editions & Modules

Additional Pricing Details

SalesHandy

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SalesHandy Editions & Modules

Edition
Basic$91
Pro$201
Enterprise$501
  1. per user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

IBM CPQ
10.0
SalesHandy
1.1

Usability

IBM CPQ
SalesHandy
4.0

Performance

IBM CPQ
SalesHandy
2.0

Support Rating

IBM CPQ
10.0
SalesHandy

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