What users are saying about
4 Ratings
4 Ratings
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Score 9.4 out of 100
1 Rating
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Score 9.1 out of 100

Likelihood to Recommend

IBM CPQ

We went from quoting time from hours to minutes or from days to hours after everyone learned its processes, but it's not really worth the time and money invested into it if you can't see those results
Anonymous | TrustRadius Reviewer

servicePath CPQ+

Very well suited to technology and technology service provider businesses. Very much best in its class for those focused on more than just vendor product resale.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

CPQ

IBM CPQ
8.5
servicePath CPQ+
8.2
Quote sharing/sending
IBM CPQ
8.0
servicePath CPQ+
7.3
Product configuration
IBM CPQ
9.0
servicePath CPQ+
9.1
Configuration options
IBM CPQ
9.0
servicePath CPQ+
9.1
Pricing rules
IBM CPQ
7.0
servicePath CPQ+
9.1
Price adjustment
IBM CPQ
7.0
servicePath CPQ+
9.1
Purchase history and open contracts
IBM CPQ
9.0
servicePath CPQ+
7.3
Guided selling/Sales portal
IBM CPQ
9.0
servicePath CPQ+
8.2
CPQ reporting & analytics
IBM CPQ
10.0
servicePath CPQ+
7.3
CPQ-CRM integration
IBM CPQ
10.0
servicePath CPQ+
9.1
Attachments to quotes
IBM CPQ
8.0
servicePath CPQ+
7.3
Order capturing
IBM CPQ
7.0
servicePath CPQ+
7.3

Pros

IBM CPQ

  • Provides associated quotes through the life cycle of the opportunity, until the opportunity is either won or lost.
  • You can store all the information you require during the quoting process, including customer details, information about products and the adjustment made to the price of products, and the payment terms and shipment terms that will be used in the order if the quote is converted to an order.
Anonymous | TrustRadius Reviewer

servicePath CPQ+

  • Complex configured products and guided selling.
  • Ease of use and setup.
  • Simplification of the complex.
  • Integrations that enable technology companies to sell effectively.
Anonymous | TrustRadius Reviewer

Cons

IBM CPQ

  • There were widespread frustrations throughout sales and call center with CPQ originally. But really the reason why CPQ tools are complex is because CPQ processes are complex things to implement.
  • Users today want all the flexibility with none of the complexity. It is one of the biggest challenges in my day-to-day.
Anonymous | TrustRadius Reviewer

servicePath CPQ+

  • Seamless e-signature for order processing and records closure.
  • Support for evergreen contracts.
  • Offer for SME businesses.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

IBM CPQ

No score
No answers yet
No answers on this topic

servicePath CPQ+

servicePath CPQ+ 9.1
Based on 1 answer
Quality solution built for our needs.
Anonymous | TrustRadius Reviewer

Usability

IBM CPQ

No score
No answers yet
No answers on this topic

servicePath CPQ+

servicePath CPQ+ 8.2
Based on 1 answer
Very good usability just needs more documentation for new features.
Anonymous | TrustRadius Reviewer

Support Rating

IBM CPQ

IBM CPQ 10.0
Based on 2 answers
Timely and courteous response time from IBM Support any time there was a request that needed to be made.
Anonymous | TrustRadius Reviewer

servicePath CPQ+

servicePath CPQ+ 9.1
Based on 1 answer
A quality team who know their product and the industry they operate in.
Anonymous | TrustRadius Reviewer

Alternatives Considered

IBM CPQ

No answers on this topic

servicePath CPQ+

ServicePath stood out from the rest due to: a) Product management including cost modeling, through CPQ, and client lifecycle management capability.b) Easy of use and simplification of complex scenarios.c) Easy to use, very capable, no code configured, and guided products.
Anonymous | TrustRadius Reviewer

Return on Investment

IBM CPQ

  • Faster quoting time from detailed, easy-to-read analytics.
Anonymous | TrustRadius Reviewer

servicePath CPQ+

  • Positive impact on ROI: previous spreadsheet system was at a dead end.
  • Enabled new starters to be more productive early on.
  • Opened up the solution to improved commercial client lifecycle management.
  • Reduced errors and omissions.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

IBM CPQ

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM CPQ Editions & Modules

Additional Pricing Details

servicePath CPQ+

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

servicePath CPQ+ Editions & Modules

Edition
servicePath CPQ+ Professional Edition$751
servicePath CPQ+ Enterprise Edition$1251
  1. USD/user/month*(billed annually)
Additional Pricing Details
Pricing information for servicePath CPQ is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase servicePath CPQ must be conducted with the vendor.

Rating Summary

Likelihood to Recommend

IBM CPQ
10.0
servicePath CPQ+
9.1

Likelihood to Renew

IBM CPQ
servicePath CPQ+
9.1

Usability

IBM CPQ
servicePath CPQ+
8.2

Support Rating

IBM CPQ
10.0
servicePath CPQ+
9.1

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