What users are saying about
15 Ratings
15 Ratings
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Score 9.2 out of 100
1 Rating
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Score 9.1 out of 100

Feature Set Ratings

  • IBM CPQ ranks higher in 1 feature set: CPQ

CPQ

10.0

IBM CPQ

100%
8.2

servicePath CPQ+

82%
IBM CPQ ranks higher in 11/11 features

Quote sharing/sending

10.0
100%
10 Ratings
7.3
73%
1 Rating

Product configuration

10.0
100%
10 Ratings
9.1
91%
1 Rating

Configuration options

10.0
100%
10 Ratings
9.1
91%
1 Rating

Pricing rules

10.0
100%
10 Ratings
9.1
91%
1 Rating

Price adjustment

10.0
100%
10 Ratings
9.1
91%
1 Rating

Purchase history and open contracts

10.0
100%
10 Ratings
7.3
73%
1 Rating

Guided selling/Sales portal

10.0
100%
10 Ratings
8.2
82%
1 Rating

CPQ reporting & analytics

10.0
100%
10 Ratings
7.3
73%
1 Rating

CPQ-CRM integration

10.0
100%
10 Ratings
9.1
91%
1 Rating

Attachments to quotes

10.0
100%
10 Ratings
7.3
73%
1 Rating

Order capturing

10.0
100%
10 Ratings
7.3
73%
1 Rating

Attribute Ratings

  • IBM CPQ is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.6

IBM CPQ

96%
10 Ratings
9.1

servicePath CPQ+

91%
1 Rating

Likelihood to Renew

IBM CPQ

N/A
0 Ratings
9.1

servicePath CPQ+

91%
1 Rating

Usability

IBM CPQ

N/A
0 Ratings
8.2

servicePath CPQ+

82%
1 Rating

Support Rating

10.0

IBM CPQ

100%
2 Ratings
9.1

servicePath CPQ+

91%
1 Rating

Likelihood to Recommend

IBM

Were it not for the fact that IBM CPQ lacks mobile and tablet applications, I would have recommended it 100%. However, I still have that 99% recommendation rate since this solution has saved us a lot by allowing us to close more sales within a short period by creating a channel where we collaborate with customers by offering coupons, sending price lists and orders.
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servicePath

Very well suited to technology and technology service provider businesses. Very much best in its class for those focused on more than just vendor product resale.
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Pros

IBM

  • Firstly, IBM CPQ makes it easy for customers to make rapid products purchases through configuration, pricing and ordering processes.
  • Centralizing selling procedure in one platform by communicating products pricing to clients.
  • Improving ROI by attracting customers when discounts are introduced on products as well as offering coupons.
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servicePath

  • Complex configured products and guided selling.
  • Ease of use and setup.
  • Simplification of the complex.
  • Integrations that enable technology companies to sell effectively.
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Cons

IBM

  • Unfortunately, IBM CPQ does not have on-premises applications to use while not connected to the internet. This is no more a challenge since we have a robust WIFI connection in our organization premises.
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servicePath

  • Seamless e-signature for order processing and records closure.
  • Support for evergreen contracts.
  • Offer for SME businesses.
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Pricing Details

IBM CPQ

Starting Price

Editions & Modules

IBM CPQ editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    servicePath CPQ+

    Starting Price

    $75 USD/user/month*(billed annually)

    Editions & Modules

    servicePath CPQ+ editions and modules pricing
    EditionModules
    servicePath CPQ+ Professional Edition$751
    servicePath CPQ+ Enterprise Edition$1252

    Footnotes

    1. USD/user/month*(billed annually)
    2. USD/user/month*(billed annually)

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing information for servicePath CPQ is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase servicePath CPQ must be conducted with the vendor.

    Likelihood to Renew

    IBM

    No answers on this topic

    servicePath

    Quality solution built for our needs.
    Read full review

    Usability

    IBM

    No answers on this topic

    servicePath

    Very good usability just needs more documentation for new features.
    Read full review

    Support Rating

    IBM

    Timely and courteous response time from IBM Support any time there was a request that needed to be made.
    Read full review

    servicePath

    A quality team who know their product and the industry they operate in.
    Read full review

    Alternatives Considered

    IBM

    There are tons of Configure, Price and Quote software, but I have not used a lot of them. However, unlike IBM CPQ, HubSpot Sales Hub isn’t operated in compliance with any ISO standards and secured in a data center making it easy to leak customer sensitive data such as payment details.
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    servicePath

    ServicePath stood out from the rest due to: a) Product management including cost modeling, through CPQ, and client lifecycle management capability. b) Easy of use and simplification of complex scenarios. c) Easy to use, very capable, no code configured, and guided products.
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    Return on Investment

    IBM

    • IBM CPQ-Salesforce integration makes it easy, effective, and cost-effective to create quotes for customers.
    • Since no hectic selling procedure is undertaken, then our organization is able to generate high revenue by developing, managing, and negotiating quotes with clients.
    • Centralizing selling process makes it rapid and effective to communicate any amendment on pricing of our banking services.
    • Automating selling process helps guide clients through selection, configuration, quoting, and ordering procedures of products and services.
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    servicePath

    • Positive impact on ROI: previous spreadsheet system was at a dead end.
    • Enabled new starters to be more productive early on.
    • Opened up the solution to improved commercial client lifecycle management.
    • Reduced errors and omissions.
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    Screenshots

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