IBM Sterling Configure, Price, Quote vs. servicePath™ CPQ+

Were it not for the fact that IBM CPQ lacks mobile and tablet applications, I would have recommended it 100%. However, I still have that 99% recommendation rate since this solution has saved us a lot by allowing us to close more sales within a short period by creating a channel where we collaborate with customers by offering coupons, sending price lists and orders.

Incentivized

Very well suited to technology and technology service provider businesses. Very much best in its class for those focused on more than just vendor product resale.

• Firstly, IBM CPQ makes it easy for customers to make rapid products purchases through configuration, pricing and ordering processes.
• Centralizing selling procedure in one platform by communicating products pricing to clients.
• Improving ROI by attracting customers when discounts are introduced on products as well as offering coupons.

• Complex configured products and guided selling.
• Ease of use and setup.
• Simplification of the complex.
• Integrations that enable technology companies to sell effectively.

• Unfortunately, IBM CPQ does not have on-premises applications to use while not connected to the internet. This is no more a challenge since we have a robust WIFI connection in our organization premises.

Incentivized

• Seamless e-signature for order processing and records closure.
• Support for evergreen contracts.
• Offer for SME businesses.

Quality solution built for our needs.

Very good usability just needs more documentation for new features.

Timely and courteous response time from IBM Support any time there was a request that needed to be made.

Incentivized

A quality team who know their product and the industry they operate in.

There are tons of Configure, Price and Quote software, but I have not used a lot of them. However, unlike IBM CPQ, HubSpot Sales Hub isn’t operated in compliance with any ISO standards and secured in a data center making it easy to leak customer sensitive data such as payment details.

Incentivized

ServicePath stood out from the rest due to: a) Product management including cost modeling, through CPQ, and client lifecycle management capability. b) Easy of use and simplification of complex scenarios. c) Easy to use, very capable, no code configured, and guided products.

• Reporting analytics help us to transform static data into real-time insights that enable us to determine company financial standing.
• Data recovery and backup have maintained and governed vital organization data from catastrophes.
• Pricing, configuration, and quotation procedures enables us to automate selling channel that help customers make rapid informed decisions.

Incentivized

• Positive impact on ROI: previous spreadsheet system was at a dead end.
• Enabled new starters to be more productive early on.
• Opened up the solution to improved commercial client lifecycle management.
• Reduced errors and omissions.