What users are saying about
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Top Rated
245 Ratings
22 Ratings
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Score 9 out of 100

Shopify

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Top Rated
245 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

IBM Digital Commerce

I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization
Joel Ong | TrustRadius Reviewer

Shopify

Shopify is great for someone looking to become an affiliate marketer. They have multiple features to help you sell their product. I would say it is a little less appropriate for people who have limited web design experience. It can be a little confusing when you are first starting out. Overall though, I would say that it is easy to use.
Dan Hanna | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

IBM Digital Commerce
7.6
Shopify
8.6
Product catalog & listings
IBM Digital Commerce
8.0
Shopify
9.0
Product management
IBM Digital Commerce
8.0
Shopify
8.7
Bulk product upload
IBM Digital Commerce
8.0
Shopify
8.1
Branding
IBM Digital Commerce
8.0
Shopify
8.8
Mobile storefront
IBM Digital Commerce
8.0
Shopify
9.0
Product variations
IBM Digital Commerce
8.0
Shopify
8.4
Website integration
IBM Digital Commerce
8.0
Shopify
8.8
Visual customization
IBM Digital Commerce
8.0
Shopify
8.5
CMS
IBM Digital Commerce
4.0
Shopify
8.4

Online Shopping Cart

IBM Digital Commerce
6.0
Shopify
8.7
Abandoned cart recovery
IBM Digital Commerce
6.0
Shopify
8.6
Checkout user experience
IBM Digital Commerce
6.0
Shopify
8.8

Online Payment System

IBM Digital Commerce
6.0
Shopify
9.5
eCommerce security
IBM Digital Commerce
6.0
Shopify
9.5

eCommerce Marketing

IBM Digital Commerce
7.0
Shopify
8.3
Promotions & discounts
IBM Digital Commerce
7.0
Shopify
8.7
Personalized recommendations
IBM Digital Commerce
7.0
Shopify
8.4
SEO
IBM Digital Commerce
7.0
Shopify
7.8

eCommerce Business Management

IBM Digital Commerce
6.2
Shopify
8.3
Multi-site management
IBM Digital Commerce
8.0
Shopify
6.7
Order processing
IBM Digital Commerce
5.0
Shopify
9.0
Inventory management
IBM Digital Commerce
6.0
Shopify
8.8
Shipping
IBM Digital Commerce
6.0
Shopify
8.7
Custom functionality
IBM Digital Commerce
6.0
Shopify
8.1

Pros

IBM Digital Commerce

  • Websphere commerce provides efficient contract based pricing. Contract based pricing greatly helps in handling prices for different business
  • Catalog filtering is one other strength of websphere commerce, as it helps to filter the show only those products that the customer is entitled to
  • Extended site model is one other strength of WCS as it greatly helps in having multiple e-commerce sites for different demographics, for branding etc
Anonymous | TrustRadius Reviewer

Shopify

  • Ease of Use - Very user friendly. Anyone can pick it up within a couple days and know how to do almost everything.
  • Great Customer Service - The help is excellent. Also, they have a huge community where people are happy to help.
  • Ton of Add-Ons - You can find a ton of add-ons and modules to use that can be installed by you. They don't require developers.
  • Inexpensive - Because it's easy to use and doesn't require a ton of developer time, it's so much cheaper to run.
Jeff Moriarty | TrustRadius Reviewer

Cons

IBM Digital Commerce

  • The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
  • The catalog load can be simplified.
  • WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.
Anonymous | TrustRadius Reviewer

Shopify

  • Shopping cart is hard to customize and it's hosted by Shopify separately
  • Transaction fees can get high if you have a lot of transactions
  • To do any special customizations, you will need a developer and the platform is somewhat rigid with capabilities.
Scott Markman | TrustRadius Reviewer

Likelihood to Renew

IBM Digital Commerce

IBM Digital Commerce 8.0
Based on 2 answers
The scalability and various configurations of the product allows for a wide range of e-commerce site features. It provides a storefront to begin with so it helps with speeding up development.
Anonymous | TrustRadius Reviewer

Shopify

Shopify 9.5
Based on 15 answers
Shopify continues to earn me money and attract new customers without becoming a burden to my business, so it only makes sense to stick with Shopify. After beginning with setting up stores for my other clients I became so happy with the platform I progressed to setting up a store for myself.
David Green | TrustRadius Reviewer

Usability

IBM Digital Commerce

No score
No answers yet
No answers on this topic

Shopify

Shopify 10.0
Based on 3 answers
All the functionality needed for a basic store is extremely easy to manage. Though some deeper customization requires coding it doesn't hide the code from you and provides an abundance of developer resources.
David Green | TrustRadius Reviewer

Support Rating

IBM Digital Commerce

IBM Digital Commerce 8.0
Based on 1 answer
No answer on this topic is available.

Shopify

Shopify 10.0
Based on 2 answers
In terms of support I give Shopify a 9 out of 10 because they're always very friendly and thorough, and they personally can't solve my problem for me they always point me in the proper direction with the proper information I need to move forward
Paul Francis Jones | TrustRadius Reviewer

Alternatives Considered

IBM Digital Commerce

IBM Digital Commerce was a lot more customizable and had a good engine for us to make enhancements. We were not locked down to certain integrations and we were able to utilize a lot of the features outside of the box vs using a prescribed set of features and functionality that other tools would force us to use
Anonymous | TrustRadius Reviewer

Shopify

Shopify was the easiest to use for my client on the backend, which was a major incentive for them over the other platforms. It had all the features they needed, and ultimately they were able to manage everything in-house without needing to bring in a major developer or sacrificing features
Gary Gray | TrustRadius Reviewer

Return on Investment

IBM Digital Commerce

  • For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
  • Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
  • Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.
Joel Ong | TrustRadius Reviewer

Shopify

  • Shopify has allowed me to add more products than I could have ordered on my own with investment upfront. Their dropshipping apps and tools make it the perfect add on to any clothing businesses to get started with less investment up front.
  • Within Shopify's app store I was able to use an affiliate app to help track influencers and sales that originated from those influencers to drive more sales. This paid app returns 100x its original cost each month and serves as a significant revenue generator to our store's sales.
Nichole Pelaez | TrustRadius Reviewer

Pricing Details

IBM Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Shopify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

IBM Digital Commerce
9.0
Shopify
9.0

Likelihood to Renew

IBM Digital Commerce
8.0
Shopify
9.5

Usability

IBM Digital Commerce
Shopify
10.0

Reliability and Availability

IBM Digital Commerce
Shopify
10.0

Support Rating

IBM Digital Commerce
8.0
Shopify
10.0

Implementation Rating

IBM Digital Commerce
Shopify
10.0

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