Likelihood to Recommend This product is well suited for any healthcare organization, especially one privately owned by the providers. Many of our providers were displeased with our efforts to use a product that forced sandboxing of Exchange information. Therefore, we needed something that was flexible enough that sandboxing could be used where desired but still allowed native OS integration where necessary.
Read full review This product has helped me find lost mobile devices and has helped protect our corporate intellectual property as well as making it easier to support our 700 users in our Canada manufacturing facilities. We are better able to manage our fleet of devices and manage the apps that are being used on these devices as well as which apps are being used. We can easily wipe out a device if someone resigns and to better protect information. It makes it easier to deploy a completely configured mobile device to remote users and supports Apple, Android or BYOD. Once configured correctly this product integrates seamlessly with Apple to better manage off the shelf apps or custom applications. This product has made my life working with managing two different corporate entities and their divisions all across Canada with relative ease and leaves me more time to work on other issues. And reports are simple and customizable making it simple to see and understand and utilize the information to make better informed decisions.
Read full review Pros It has efficient security control system. Easy to use and administer. It is very easy to install, it connects well with with other apps. SecureWeb Xenmobile provides secured access to the websites and eliminates the need of VPN. It connects very well with other apps. Read full review BYOD encourages use of personal devices like smartphones, tablets, laptops and wearables to access enterprise data from anywhere. UEM provides best outstanding user experience and data security. Makes mobile device management easy and more centralized. Provides more Security Revolution to all our devices to protect all the sophisticated cybercrimes. Read full review Cons issues with non apple, non samsung devices: if it is not setup with an apple or samsung phone, then the Certificate onboarding is a struggle/unable to be done. user-pin setup: for a user to be onboarded, requiring a PIN; there is a self service way but it is clunky and users prefer to call in instead of trying to follow the 15 step process via PDF if the certificate is ever lost, due to an upgrade via IOS or android, then the entire process [uninstall, reinstall] has to be done, which means downtime for the end user, and higher call volume when a service provider pushes an iOS update. David Reese ConnectCare Hospital Billing Claims Application Coordinator
Read full review MaaS360 with Watson has a lot of features and capabilities, which can sometimes make it difficult for us to navigate. Improving the user interface and making it friendly could help make the platform easier to use. Expanding integrations with other systems to provide better support for a wider range of systems and platforms. Read full review Likelihood to Renew Rock solid solution with highly accessible support when needed. We do not want to interact with MaaS360 on a daily basis but when an issue occurs we are always able to find resolution due to the various support resources we have access to
Read full review Usability The software's usability is what we expected. We knew what our organization needed and Citrix was able to meet our needs. The ability to have the apps on a mobile device has been a great plus and Citrix seems to have really developed a software based on the every day needs of the user.
Read full review Having years of experience with MDM and experiencing the evolution of the granularity of the functionality MDM's have had to evolve, no MDM is ever "easy" to use. MaaS360 rises to the top however, because zero day changes are always ahead of the competition. A huge benefit with MaaS360 and IBM's approach to supporting these changes is that they seldom change configuration work flows. Competing Vendors always arbitrarily change workflows which requires a significnat ongoing learning curve in order to maintain technical competence
Read full review Reliability and Availability Never had an outage in 11 years of using this solution
Read full review Performance typically very consistent but occasionaly some lag
Read full review Support Rating Overall the support from the customer service team has been good. They are very timely and expert in resolving the tickets. They have appropriate knowledge to resolve issues in all stages to development. They were up to the point during the implementation stage of the XenMobile, all queries were answered in time to help finish the deployment. The support for last three years has been extraordinary in helping us use XenMobile effectively and efficiently.
Read full review MaaS360's phone support has been decent the few times I have used it. In addition the person who on-boarded us has been available for additional questions after the process was over. However IBM could do a much better job in creating a user-friendly search engine and white-paper database to help people find topics. Right now finding info is more based on searching through white papers themselves.
Read full review Online Training The resources made available to me by IBM were Stellar. These resources remain available today and are extremely important as technology changes
Read full review Implementation Rating To implement IBM Security MaaS360 with Watson, follow these steps: Set up the platform, enroll devices, configure policies and settings, monitor and manage devices. Implementing it can help organizations to securely manage and monitor the use of mobile devices and related resources in their networks, improving security and productivity for their users.
Read full review Alternatives Considered With a zero trust solution for the entire digital workspace, you can continually monitor and assess session activities before, during, and after login. Reduce risk, gain more control over every session, and get deeper insights across your entire application landscape. To achieve this strong security posture across all environments, you need an application delivery solution that shares a common code base. This lets you implement consistent security policies across all your applications for comprehensive protection.
Read full review I really love how this software is full-featured comes with all kind of robust features allows us to lock down all aspects of our devices incase the device is lost of stolen. It also allows us to install apps remotely ability to track location set-up mobile data groups is awesome and allows diagnostic messaging when data limit is reached.
Read full review Scalability Rock solid, consistent solution
Read full review Return on Investment Specific ROI was on us avoiding purchasing company managed cell phones - one of the most important drivers Makes on boarding, and especially offboarding remote users a heck of a lot easier w/the ability to wipe the container, even if not connected (via time setting) Easy access to internal resources - no need for separate vpn, etc... Read full review We were able to reduce our monthly bill for iPad data usage by well over 60%. Simply by limiting the applications available to what was absolutely necessary to do their jobs. We have never had an iPad lost that couldn’t be recovered. We were able to reassign iPads when we discovered techs were not using them. Some techs preferred to use their company phones. Read full review ScreenShots