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IBM Maximo Application Suite vs. OpenText Universal Discovery and Universal CMDB

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Maximo Application Suite

    Score7.6 out of 10
    N/AIBM Maximo Application Suite is an enterprise asset management (EAM) platform.N/A

    OpenText Universal Discovery and Universal CMDB

    Score4 out of 10
    N/AFormerly from Micro Focus, OpenText™ Universal Discovery and Universal CMDB discovers, maps, and manages IT configurations and can be deployed on-premises or via SaaS. It is used to increase IT visibility and reduce IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis.N/A
    Pricing
    IBM Maximo Application SuiteOpenText Universal Discovery and Universal CMDB
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IBM Maximo Application SuiteOpenText Universal Discovery and Universal CMDB
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsThe IBM® Maximo® Application Suite (MAS) comes in two packages: client managed software or software as a service (SaaS). MAS is purchased using a simplified licensing and usage model leveraging a credit-based system called AppPoints. This provides the flexibility to easily add functionality and users, scale your business, and pay only for what you use with a single entitlement.—
    More Pricing Information
    Community Pulse
    IBM Maximo Application SuiteOpenText Universal Discovery and Universal CMDB
    Considered Both Products
    IBM
    No answer on this topic
    OpenText
    No answer on this topic
    Key User Insights
    Would buy again
    93%
    Would buy again
    75 Answers
    83%
    Would buy again
    5 Answers
    Delivers good value for the price
    90%
    Delivers good value for the price
    57 Answers
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    93%
    Happy with the feature set
    75 Answers
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    50 Answers
    No answers on this topic
    Implementation went as expected
    85%
    Implementation went as expected
    57 Answers
    100%
    Implementation went as expected
    5 Answers
    User Ratings
    IBM Maximo Application SuiteOpenText Universal Discovery and Universal CMDB
    Likelihood to Recommend
    6.8
    (86 ratings)
    8.0
    (6 ratings)
    Likelihood to Renew
    7.7
    (7 ratings)
    5.0
    (1 ratings)
    Usability
    9.5
    (6 ratings)
    7.0
    (1 ratings)
    Support Rating
    7.2
    (4 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    7.3
    (3 ratings)
    6.0
    (1 ratings)
    Ease of integration
    5.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    1.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    IBM Maximo Application SuiteOpenText Universal Discovery and Universal CMDB
    Likelihood to Recommend
    IBM
    The software is very well-suited to asset lifecycle management and system condition monitoring. User-friendliness of the product and effectiveness in managing work orders. The software's pricing is much more affordable than that of other EAM systems. Many improvements are needed in the customer support services department. Delays in response are costly.
    Incentivized
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    OpenText
    Micro Focus Universal Discovery and Universal CMDB is well suited for medium to large IT operations after a careful review and strategy definition of all support tools that will be integrated. When it comes to deciding on a set of tools for IT operation management and its different processes like Incident, event, and change management; a good approach would be to create a roadmap with the integrated suite of tools to create a native ecosystem and reduce complexity on the integration and adoption.
    Incentivized
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    Pros
    IBM
    • Delivers Out-of-Box solutions for various industries without the need for customization and configuration
    • Modules and Applications are well developed and linked in an orderly way, with proper documentation and help guides that allow end users to start using the system with ease
    • Powerful Work Management, Contracts, Inventory, and Purchasing applications and features that are a better match to other ERP applications today
    Incentivized
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    OpenText
    • Management and organization of Configuration Items
    • Ensures a single and uniform source of database to avoid any ambiguity between departments.
    • Proper delivery of services
    Incentivized
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    Cons
    IBM
    • Usually, we have problems with the mobile apps. For about seven out of ten customers, we need to use third-party mobile applications. It’s been a rollercoaster — Anywhere was terrible, then Maximo Mobile for 8 was pretty good, and now with Maximo 9, it’s problematic again. So it’s been ups and downs. But the good thing is that the architecture is open, so we can use third-party applications or even develop our own add-ons. Still, IBM could do this better.
    Incentivized
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    OpenText
    • When getting started the Cloud deployment may be not that easy.
    • To manipulate the system deeply requires a professional operator.
    • Working on large data project.
    Incentivized
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    Likelihood to Renew
    IBM
    IBM Maximo Application Suite has provided a solution to our desire to consolidate the multiple applications serving the layers of the Procurement process we has been accustomed to using. By consolidating applications, licensing and software costs are reduced, and the overall headcount to support the various applications was able to be minimized.
    Incentivized
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    OpenText
    No answers on this topic
    Usability
    IBM
    The IBM Maximo Application Suite is well known for inventory management solutions. This solution is in use by many corporations but mostly I have seen its use in Ports, defense and aerospace industries. Some of the benefits are 1. asset tracking is amazing 2. Maintenance cost is less 3. Reduced inspection costs 4. Less downtime 5. It allows customization 6 Simplify data management 7. Highly adaptable
    Incentivized
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    OpenText
    Old versions which do not support CMS have a luck of user experience and performance for reports and service modeling.
    Incentivized
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    Performance
    IBM
    Depends on DB tuning, Query builds etc
    Incentivized
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    OpenText
    No answers on this topic
    Support Rating
    IBM
    I have regularly contacted IBM Support to report issues and raise requests for issues we face during project implementations. The response from them has overall been good and to the point, and they get back to us within a day or 2 and guide us through the process of fixing it or providing an interim fix of the product
    Incentivized
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    OpenText
    Some complex issues regarding performance and platform upgrades have been difficult to address and have short time solutions.
    Incentivized
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    In-Person Training
    IBM
    As expected, good content and instructions
    Incentivized
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    OpenText
    No answers on this topic
    Implementation Rating
    IBM
    Implementation of IBM MAS as a service provider has been easy. The functionality in the OEM space has been the best of its class with all related modules and application subject to maintenance
    Incentivized
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    OpenText
    Upgrades from old versions were really hard to handle.
    Incentivized
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    Alternatives Considered
    IBM
    As a computerized maintenance management system i do not have experience of any other system. The only experience I have is for Maximo and it works excellent for me. I am using many modules available in Maximo and all of these modules are almost fulfilling all of my business needs.
    Incentivized
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    OpenText
    Quite competing products but short learning curve and fitment in our IT Landscape were main differentiators.
    Incentivized
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    Scalability
    IBM
    i dont use it
    Incentivized
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    OpenText
    No answers on this topic
    Return on Investment
    IBM
    • Being the core business of my organization, IBM Maximo had a complete ROI for our objectives. We are able to successfully maintain and offer multiple solutions based on our interaction with Maximo.
    • Based on our contracts, we are able to provide a great partnership with IBM thru Maximo and it's tools.
    • We are able to maintain our business with steady market growth based mainly on our offer of the IBM Maximo in various layers.
    Incentivized
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    OpenText
    • ensured proper service delivery which helped organizations to grow
    • It was a little expensive for the company.
    • Mainly had a positive impact especially in the cases of risk assessment and analysis.
    Incentivized
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    ScreenShots