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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Vault

    Score8.6 out of 10
    N/AIBM Vault (formerly Hashicorp Vault) is an encryption tool for managing secrets including credentials, passwords and other secrets, providing access control, audit trail, and support for multiple authentication methods. It is available open source, or under an enterprise license.

    $0.03

    SAP Customer Data Solutions

    Score8.1 out of 10
    N/AThe SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A
    Pricing
    IBM VaultSAP Customer Data Solutions
    Editions & Modules
    Cloud - HCP Vault
    $0.03/hr
    Open Source
    Free
    Enterprise
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    IBM VaultSAP Customer Data Solutions
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    IBM VaultSAP Customer Data Solutions
    Considered Both Products
    IBM
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    98%
    Would buy again
    50 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    44 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    51 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    95%
    Lived up to sales and marketing promises
    37 Answers
    Implementation went as expected
    No answers on this topic
    93%
    Implementation went as expected
    39 Answers
    Features
    IBM VaultSAP Customer Data Solutions
    Tag Management
    Comparison of Tag Management features of IBM Vault and SAP Customer Data Solutions
    Feature
    IBM Vault
    -
    Ratings
    SAP Customer Data Solutions
    7.8
    27 Ratings
    5% below category average
    Tag library00 Ratings7.826 Ratings
    Tag variable mapping00 Ratings7.824 Ratings
    Ease of writing custom tags00 Ratings7.825 Ratings
    Rules-driven tag execution00 Ratings7.825 Ratings
    Tag performance monitoring00 Ratings8.024 Ratings
    Page load times00 Ratings7.925 Ratings
    Mobile app tagging00 Ratings7.524 Ratings
    Library of JavaScript extensions00 Ratings7.623 Ratings
    Audience Segmentation & Targeting
    Comparison of Audience Segmentation & Targeting features of IBM Vault and SAP Customer Data Solutions
    Feature
    IBM Vault
    -
    Ratings
    SAP Customer Data Solutions
    7.5
    28 Ratings
    8% below category average
    Standard visitor segmentation00 Ratings8.028 Ratings
    Behavioral visitor segmentation00 Ratings8.027 Ratings
    Traffic allocation control00 Ratings4.327 Ratings
    Website personalization00 Ratings9.926 Ratings
    Customer Data Management
    Comparison of Customer Data Management features of IBM Vault and SAP Customer Data Solutions
    Feature
    IBM Vault
    -
    Ratings
    SAP Customer Data Solutions
    6.4
    29 Ratings
    24% below category average
    Account Scoring00 Ratings8.027 Ratings
    Customer Data Governance00 Ratings8.928 Ratings
    Data Connectors00 Ratings4.329 Ratings
    Data Enhancement00 Ratings5.229 Ratings
    Data Ingestion00 Ratings6.129 Ratings
    Data Storage00 Ratings2.529 Ratings
    Data Visibility00 Ratings8.029 Ratings
    Event Data00 Ratings6.127 Ratings
    Identity Resolution00 Ratings8.927 Ratings
    Best Alternatives
    IBM VaultSAP Customer Data Solutions
    Small Businesses
    Keeper
    Score8.3 out of 10
    Twilio Segment
    Score8.4 out of 10
    Medium-sized Companies
    Keeper
    Score8.3 out of 10
    Treasure AI
    Score9 out of 10
    Enterprises
    No answers on this topic
    Treasure AI
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM VaultSAP Customer Data Solutions
    Likelihood to Recommend
    8.0
    (7 ratings)
    9.0
    (58 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.5
    (10 ratings)
    Usability
    9.0
    (3 ratings)
    9.1
    (7 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (57 ratings)
    Performance
    -
    (0 ratings)
    7.3
    (7 ratings)
    Support Rating
    6.3
    (3 ratings)
    9.1
    (8 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (7 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.3
    (7 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    4.5
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    4.5
    (1 ratings)
    User Testimonials
    IBM VaultSAP Customer Data Solutions
    Likelihood to Recommend
    IBM
    HashiCorp Vault, in my opinion, is a defacto standard for any cloud or automation implementation. They're the best of the best as far as products for secrets management and the ability to use it against relatively any service you have is unheard of for other products. HashiCorp has really taken out all the stops when it comes to creating a nice, extensible tool that people can use to suit their needs.
    Incentivized
    Read full review
    SAP
    It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
    Incentivized
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    Pros
    IBM
    • The HTTP API you use to write and read secrets is open and can be used by any application.
    • It keeps our sensitive data/credentials out of our GitLab repositories.
    • Sealing and unsealing the Vault on demand adds an additional layer of security.
    Incentivized
    Read full review
    SAP
    • SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
    • The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
    • SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
    Incentivized
    Read full review
    Cons
    IBM
    • Session Management is terrible to manage
    • Monitoring is hard and not enough information
    • User management
    • Configuration is too complex
    • More user friendly UI
    Read full review
    SAP
    • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
    • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
    Incentivized
    Read full review
    Likelihood to Renew
    IBM
    HashiCorp Vault is the best there is out there, and it has become critical to our secret management use cases. It would be difficult to find anything that would suit our needs better and that would be beneficial for us to switch over to.
    Incentivized
    Read full review
    SAP
    On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
    Incentivized
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    Usability
    IBM
    We spent a little more time than we imagined to conceptually understand how HashiCorp Vault operates, as well as how it is configured. This is not trivial, and keep in mind that you will need to take some time to get a thorough understanding of the tool. The documentation could be more helpful in this regard.
    Incentivized
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    SAP
    We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
    Read full review
    Reliability and Availability
    IBM
    No answers on this topic
    SAP
    The platform pulls data from multiple sources, cleaning, and restructuring it allowing us to expand our growth opportunities by providing highly tailored suggestions on each page for our visitors which made it tremendously simple for us to provide rich and customized experiences to our visitors in the best way possible.
    Incentivized
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    Performance
    IBM
    No answers on this topic
    SAP
    There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
    Read full review
    Support Rating
    IBM
    Hashicorp has been very responsive to our questions and inquiries up to this point. We are currently working on them to develop a more granular permissions model within Vault. We are very close to achieving our objectives with the help of their support team. We do not seem to be in the same time zone which makes it hard for escalated issues.
    Incentivized
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    SAP
    We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
    Read full review
    In-Person Training
    IBM
    No answers on this topic
    SAP
    because it was made directly in the company
    Incentivized
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    Online Training
    IBM
    No answers on this topic
    SAP
    They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
    Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
    Read full review
    Implementation Rating
    IBM
    No answers on this topic
    SAP
    There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
    Read full review
    Alternatives Considered
    IBM
    HashiCorp Vault is way better than Azure Key Vault; it has more features and it goes beyond a key-value secret store.
    Incentivized
    Read full review
    SAP
    Resources and specialized IT personnel is needed for the effective administration and deployment of Informatica Customer 360. This resource-intensive for smaller organizations. Although Informatica has the ability to integrate, the process of setting up and establishing these integrations can be difficult and may call for programming experience.
    Incentivized
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    Scalability
    IBM
    No answers on this topic
    SAP
    because the platform actually allows you to scale at any time if designed following best practices
    Incentivized
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    Return on Investment
    IBM
    • Helped us reach our security compliance goals.
    • Helped us strengthen our security position in our infrastructure by improving on poor secret management practices.
    Incentivized
    Read full review
    SAP
    • Having a single, stremlined point of entry for the customers improves the overall customer experience
    • By the same reason, maintenance costs are reduced because interventions focus on a single object
    • It's versatile in its integration so there is no need to change the surrounding software ecosystem
    Incentivized
    Read full review
    ScreenShots

    IBM Vault Screenshots

    Screenshot of an example of writing a secret to Vault. Secrets are always encrypted and written to backend storage.Screenshot of the secrets menu to manage integrated secrets engines. Secrets Engines are components which store, generate, or encrypt data and are enabled at a path in Vault.Screenshot of where vault identity has support for groups. A group can contain multiple entities as its members. A group can also have subgroups.Screenshot of HCP Vault, which provides all of the power and security of Vault, without the complexity and overhead of managing it yourself.Screenshot of where to view entity client and non-entity client counts.Screenshot of MFA is built on top of the Identity system of Vault.

    SAP Customer Data Solutions Screenshots

    Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform