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IBM WebSphere Hybrid Edition vs. Salesforce Experience Cloud

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM WebSphere Hybrid Edition

    Score8.1 out of 10
    N/AWebSphere Hybrid Edition from IBM is a collection of WebSphere application runtimes and modernization tools that provides support for on-premise and major public cloud deployments, in virtual machines, containers and Kubernetes. The user can choose any WebSphere edition and deploy Liberty and application modernization tools to help move to a cloud-native architecture, modernize existing applications and support an existing WebSphere estate.

    $88.50

    per month

    Salesforce Experience Cloud

    Score8.3 out of 10
    N/ASalesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and…N/A
    Pricing
    IBM WebSphere Hybrid EditionSalesforce Experience Cloud
    Editions & Modules
    Application Server
    $88.50
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    IBM WebSphere Hybrid EditionSalesforce Experience Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    IBM WebSphere Hybrid EditionSalesforce Experience Cloud
    Considered Both Products
    IBM
    No answer on this topic
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    23 Answers
    96%
    Would buy again
    45 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    20 Answers
    97%
    Delivers good value for the price
    37 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    23 Answers
    96%
    Happy with the feature set
    45 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    15 Answers
    97%
    Lived up to sales and marketing promises
    28 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    19 Answers
    91%
    Implementation went as expected
    30 Answers
    Features
    IBM WebSphere Hybrid EditionSalesforce Experience Cloud
    Application Servers
    Comparison of Application Servers features of IBM WebSphere Hybrid Edition and Salesforce Experience Cloud
    Feature
    IBM WebSphere Hybrid Edition
    7.2
    31 Ratings
    10% below category average
    Salesforce Experience Cloud
    -
    Ratings
    IDE support5.426 Ratings00 Ratings
    Security management8.231 Ratings00 Ratings
    Administration and management7.831 Ratings00 Ratings
    Application server performance8.131 Ratings00 Ratings
    Installation7.530 Ratings00 Ratings
    Open-source standards compliance6.626 Ratings00 Ratings
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    User Ratings
    IBM WebSphere Hybrid EditionSalesforce Experience Cloud
    Likelihood to Recommend
    8.2
    (33 ratings)
    8.9
    (71 ratings)
    Likelihood to Renew
    8.5
    (4 ratings)
    9.0
    (1 ratings)
    Usability
    8.0
    (6 ratings)
    8.1
    (15 ratings)
    Performance
    8.0
    (1 ratings)
    9.1
    (5 ratings)
    Support Rating
    8.7
    (4 ratings)
    8.0
    (18 ratings)
    Ease of integration
    8.0
    (1 ratings)
    9.4
    (4 ratings)
    User Testimonials
    IBM WebSphere Hybrid EditionSalesforce Experience Cloud
    Likelihood to Recommend
    IBM
    IBM WebSphere Hybrid edition is well-suited for the development and deployment of large enterprise-level applications such as Electronic Health Records that are used in our organization. IBM WebSphere is appropriate for organizations that require strong security and compliance as it provides a high level of security and compliance features. This works well with organizations that are subject to strict regulatory requirements, such as hospitals.
    Incentivized
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    Salesforce
    For well-suited, this product is great for your external clientele groups that you would not necessarily want to have a high user fee rate for. So basically general public or a group that will be authorized to come in and just do a few things here and there, but you don't necessarily want them access to all of your systems and your data points for groups that it would not be a great use for. I'd say probably your high level internal staff, they're going to be using a lot of the backend functionality automations, evaluating data, managing data, and doing custom inputs. That's just not what's intended for.
    Incentivized
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    Pros
    IBM
    • IBM WebSphere Hybrid Edition has done marvelous in building and deploying Java Enterprise applications.
    • It also does well in automating deployment and scaling. This has made it easier for our organization to deploy updates to our applications.
    • IBM WebSphere Hybrid Edition does well in security by providing features that protect enterprise applications.
    Incentivized
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    Salesforce
    • Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
    • Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
    • Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.
    Incentivized
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    Cons
    IBM
    • Ease of use in terms of deployment, give simple interface to do simple stuff like Tomcat, JBoss or GlassFish.
    • Takes long time to start the server.
    • The Liferay wars need to be decorated and then deployed. Perhaps we could simplify that.
    • Some of the concepts are good for complexity that WAS can handle but could be simplified and better documented, like concepts of well and profile, context, etc.
    • A Liferay war file created using Liferay Developer studio runs fine in Tomcat, however that may not run in WAS 7.x because it needs to be decorated. I had one war for a Liferay portlet with a simple cron job, and had hard time running to WAS server. It was running on the latest free download done on my friends m/c. Other times I have seen that there are issues running a war file that runs on Tomcat but runs on WAS after lot of customization for WAS.
    • The corporations like this however, the product may need better vibrant community of users where issues can be discussed.
    Incentivized
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    Salesforce
    • Unlike other CMS platforms like Wordpress and Adobe Experience Manager, Salesforce does not provide a fully featured editor with a drag-and-drop design tool.
    • Our content creators and marketing team often struggle with permissions and how to distribute content across different experience cloud sites.
    • Also, there is no side-to-side comparison view for content editors to update the content easily.
    Incentivized
    Read full review
    Likelihood to Renew
    IBM
    Mostly we will be renewing unless the strategic direction changes drastically or there are other complelling external circumstances. We've been on a multi year project to modernize our legacy applications and that effort will continue for the foreseeable future.
    Incentivized
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    Salesforce
    Renewal exercise is already underway. Platform is to ubiquitous to not leverage, especially at a Fortune 50 firm
    Incentivized
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    Usability
    IBM
    WebSphere Application Server is used across our organization. Most projects use this for Java products and applications. Being robust and scalable makes it even more usable. We love using WebSphere Application Server due to its configuration management ability made simple and vast across all java related parameters. It is dependent on the features and upgrades and IBM releases some great upgrades to WebSphere Application Server.
    Incentivized
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    Salesforce
    Strengths: - Intuitive for Salesforce Users – If you’re already working within the Salesforce ecosystem, the Salesforce CMS is easy to navigate, with a clean UI, drag-and-drop content management, and reusable assets for quick updates. - Seamless Integration – Since it connects natively with Experience Cloud, Marketing Cloud, and CRM, it allows for efficient multi-channel content distribution without needing extra third-party tools. - AI-Powered Personalization – The ability to deliver dynamic content based on user profiles and engagement data is a huge plus, making content delivery more relevant and impactful. Challenges: - Learning Curve for New Users – If you're not already familiar with Salesforce, the interface can feel overwhelming, requiring training to fully leverage all features. - Limited Customization & Workflow Automation – While it works well for structured content, advanced approval workflows and deep editorial customization are limited compared to enterprise CMS platforms like Adobe Experience Manager. - Media & Design Limitations – Salesforce CMS is not as robust for managing rich media-heavy content, which can be frustrating for teams needing more flexibility in multimedia presentation.
    Incentivized
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    Performance
    IBM
    Deploys fairly quick enough and like the roll-out update feature decreasing the downtime and also plays well with other integration tools as well.
    Incentivized
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    Salesforce
    Again, since we provide and recommend solutions, I can't speak to every client's individual experience, but can offer general reflections as to keep their collaborations private, that they are satisfied with the experience. We hear a lot about how this system helps to encourage collaborations between their own business partners, customers, and internal members, and enables quality integrations with other products that help drive revenue.
    Incentivized
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    Support Rating
    IBM
    IBM was quick to respond when we had an issue with our specific infrastructure. We raised a PMR, which they picked up quickly and updated us about every step of the way. We had an appropriate fix for quite a business critical issue within a fortnight, which was impressive!
    Incentivized
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    Salesforce
    Although support from Salesforce itself can be quite unresponsive sometimes, the community hub is incredibly helpful. The large user base of Salesforce products contribute to troubleshooting and the forums are a powerful tool for finding solutions and possible bugs and response times can be quite fast compared to your regular support channels.
    Incentivized
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    Alternatives Considered
    IBM
    Cleo Integration Clould has many bells and whistles; however, when we added more maps and trading partners, it really slowed down. We found that the Cleo support was very slow to respond and there was a language barrier. IBM Websphere had better customer support and its processing was much faster than Cleo Integration Cloud
    Incentivized
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    Salesforce
    Salesforce Experience Cloud was selected due to its tight integration with our existing Salesforce CRM platform. Customization of the portal was much, much simpler compared to Sharepoint - especially with role-based security parameters that are ultimately inherited based on attributes within the Salesforce CRM platform. Salesforce Experience Cloud was a natural fit for this customer-facing purpose.
    Incentivized
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    Return on Investment
    IBM
    • Continuous uptime of the business applications we manage
    • It's now much simpler for me to build and deploy cloud-native applications.
    • Because it can offload for me management and maintenance of the application server to IBM I can focus on the development, deployment and testing of the applications which is more important
    Incentivized
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    Salesforce
    • Time savings for our customer success team - no need to continually follow up on tickets as customers have access to see status themselves
    • In the future, it will also allow us to create more impactful knowledge articles that will increase self-service over ticket creation
    Incentivized
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    ScreenShots