Likelihood to Recommend If you use PRWeb already and are looking for a tool that integrates well with that program and offers additional functionality with email and social media then Vocus is great. If you don't use PRWeb or prefer an email tool with more functionality and ease of use, Vocus is not the best choice.
Read full review I think One Signal is very well suited for mobile app owners who want to be in touch with their user base more easily by sending push notifications and in-app messages. I'm not sure how well that works for SMS messaging as I haven't yet tried it. I wouldn't necessarily recommend it if your in-apps are very rare.
Read full review Pros Social Media Listening e.g.: Recommendations, Identify influencers for a selected topic, based on actual influence, or number of reposts and/or references, rather than the number of followers. Campaign Management - Landing Page and Web Form Templates Email Marketing -Delivery Tracking and Spam Analysis Read full review Send instant notifications without any delay. Provide all the necessary features for testing. Highly cost effective. Great system to handle huge volume. Great customer support. Read full review Cons Vocus can do a better job communicating with us. The representative made promises to us that I have not seen be fulfilled such as getting us national media hits through connections that he had. Read full review Is still in development: we know OneSignal is still in development and sometimes it takes longer to create or fulfill certain features. Payment: payment menu is not at the glance, [and] is just difficult sometimes to find -it is a minor issue. Send to certain custom segments through specific OneSignal IDs; you can do it though API doing a GET call with tools like Postman. If this can be done from OneSignal it would be great. Read full review Likelihood to Renew Now that we have had the opportunity to try an enterprise wide marketing solution, I think we should look at other tools and programs that have greater flexibility and ease of use. If the tool does not happen to have PR Web then so be it. We may not see the cost savings with PR announcements but if the other tools have increased email functionality then we can part with more money on the PR side like we have in the past
Read full review Usability I give an 8 in this question mainly for 2 reasons: the products even if they look like complete and are highly customizable and usable, they are still missing some logical features. For example, send messages to a list of users - now days you can do it with postman and get calls. A second example is App messaging that is still in development and has many opportunities.
Read full review Support Rating Their customer support has been top-notch. They are able to assist you in getting through any problems that you may have and respond in a very timely manner. I've dealt with them on 4-5 instances over the years and my issues were always resolved within a matter of a few business days.
Read full review Alternatives Considered I've used MailChimp before to generate emails and found Vocus to be a better option because it is an overall suite providing the tools to create customizable emails as well as many other features including press releases, social media etc. Vocus is an all-in-one platform for marketing which makes things more efficient for the user by being able to handle all marketing through one outlet.
Read full review In my opinion, OneSignal documentation / API is more friendly [than]
Firebase . Maybe because
Firebase is already "too big," but OneSignal is focused on one solution that giving our notification through to our customer. In that case, OneSignal is chosen by our company. Several years after that,
Firebase announced it supported [the] iOs platform too but our company already using OneSignal to our notification provider.
Read full review Return on Investment Much more targeted email marketing. Spam analysis helped improve our overall email performance. Increased customer engagement through social media listening. Scheduled emails increased email open and click-through rates by 120%! Read full review OneSignal has allowed us to grow number of subscribers in a short time. We are able to send our news and offers easily and instantly. We have become able to drive more website traffic and increase in sales. Read full review ScreenShots