Likelihood to Recommend If you have a skilled IT support team (whether in-house or outsourced) that is familiar with Kaseya's applications and has a good relationship with the vendor, it may be a good fit. It "checks the box" for 2FA, but there are much simpler solutions out there today that can get the same job done with less complexity and, in many cases, at a lower cost.
Read full review JumpCloud is least suited in situations where you have few devices, but lots of users. JumpCloud heavily focuses on the "One-User-One-Device" type of use, and does lack some of the features things like Active Directory is better suited for when having multiple users accessing one machine. Their Powershell APIs are fantastic and getting only more powerful. Lots of features are hidden behind these APIs, so admins not as familiar with Powershell would have more issues leveraging these tools. BYOD deployments are amazing, especially for macOS devices that are using Apple Business Manager and can leverage Zero Touch deployments. It is especially good at handling mixed systems, whereas other options, such as Jamf, are really suiting only for macOS, or Intune is more suited for Windows; JumpCloud managed to handle both systems well.
Read full review Pros AuthAnvil is simple to use. Whether using an OTP code or push notifications, the application is user-friendly. AuthAnvil applications are easy for the end-user to install. AuthAnvil is readily available across multiple platforms (Windows, Android, iOS). Read full review User Management - The ability to control our users and set password/polices is made easy in the JC console Device Management - Using JC each user is assigned to their own device with only the rights to do their job - When elevated rights are required, this is done simply via the JC console for the period of time required SSO - Using JC's SAML SSO integrations we are building out our SSO offering and this is making for a much simpler daily user experience Read full review Cons Does not offer faster login for trusted devices. App requires multiple clicks to get to security code. App is slow to load. App was difficult to install and pair and confirm as a trusted device. That process took over 30 minutes. Read full review SSO via OpenID - Opening up their SSO from just SAML to including OpenID (OAuth) would allow us to make more use of the service and to also incorporate it into some internal testing suites Time Limited User Elevation - The ability to time limit a users elevation of privileges would be a great addition Extending device management to include LPA - Least Privilege Access is becoming a bigger ask from our external auditors - Being able to do this via JC would be amazing Read full review Usability Simplicity of use combined with price and low system resources.
Read full review It's simple. I like how JumpCloud keeps things simple. Similar to Apple's ecosystem, they give you what you want with some extra features and bells and whistles but it doesn't take a large instruction manual to use it. They have the support system and KB articles to back up their product and learn about a feature and how to implement it
Read full review Support Rating They are very helpful with helping us with any issues. There are a lot of helpful guides online if you get lost. Kaseya is also good about not bugging you with notifications. Kaseya offers easy to access to support options. Overall I have not had to contact them over a lot of issues. The software rarely broke or was down for maintenance.
Read full review I have rarely contacted support. When I have, the responses were within expected time frames, and easy to access. Community support is incredible, both from the JumpCloud representatives, and the user base community at large. The support pages on the website also are typically very well written and strike a nice balance between having the technical information needed, and also being easy to understand for the small business types that might not have as much of a technical background as an IT Admin.
Read full review Implementation Rating Being responsible for choosing the product after a POC and pilot we found the process to be simple and effective
Read full review Alternatives Considered I selected Passly at first as it would allow for a single sign on with azure to
Kaseya VSA . Kaseya has made access to different products very different. VSA does not have single sign on with Azure where as Vorex/BMS does. This is a feature that Kaseya should make unified accross all applications.
Read full review Read full review Contract Terms and Pricing Model Some features would make more sense for us to be bundled by machine, instead of the user. We have fewer machines, and multiple users log into one machine, so doing something like paying per user for services like Patch Management are difficult to warrant the cost. I also feel a more complete package that includes common addon features; Patch Management and Password Manager, would be an improvement. It would also be nice if we could change packages, addons, and other billing services via self-service instead of reaching out to our account manager.
Read full review Professional Services services and professional team and support teams are good
Read full review Return on Investment Kaseya has allowed us to be more secure. It's allowed us to link multiple 2FA devices to one account. It's provided us with basic logging. Read full review Very easily add, or disable employee logins Reduce "password fatigue" by being able to reduce password expiration requirements, and having single sign on Higher security and visibility of security issues Reduced onboarding time from days to minutes Enabled easy reassignment of user accounts to another user via groups when employees leave Quick securing of terminated users, or otherwise compromised accounts Reduced user disablement time from previous manual methods requiring days, to literal minutes Read full review ScreenShots