IFS Assyst vs. ManageEngine Endpoint Central

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.

Incentivized

ManageEngine Endpoint Central will save you many hours if you spend a lot of time installing software. You can set software to deploy with just a few clicks and even setup a self service for users to install software themselves. Other features like remote connection allow you to connect and assist users wherever they are. Automatically patch software to keep your clients secure. There is a wealth of information and potential with ManageEngine Endpoint Central to carry out most tasks.

Incentivized

• IT Asset Management and IT Service Management in one product
• ITIL framework
• Highly customisable service catalogue and processes
• Mature mobility product

• product support - the technicians at ManageEngine Endpoint Central are very knowledgeable when it comes to the system- I have never had an issue not fixed promptly by them
• The OS deployment tool saves us a significant amount of time and man hours in deploying machines- from manual setups taking 1-2 hours to complete per device, to 6 minutes each, is all the proof you need
• Being able to remotely and silently install packages of software e.g Foxit PDF viewer, means we can instantly give hundreds or even thousands of machines a piece of software that before using EC, would have taken weeks to do, even with multiple technicians

Incentivized

• Service requests, incident, problem, and change management
• Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
• Axios help desk does is not knowledgable and does not follow up on reported incidents
• Training is incomplete - no real resources available except billable by the hour.

Incentivized

• More granular access level controls for technicians (restrictions for juniors) on the Mobile Device Management add-on
• Monitoring mobile data usage on mobile devices, this has been in the product pipeline for 5 years, but not yet implemented
• Ability to remotely support company-owned mobile devices with no end-user permission. End-user needs to allow the remote session, when sometimes that's what we don't want since we're doing an investigation.

Incentivized

At this point, we are stuck with it. We can't afford a change at this point.

Incentivized

ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management

The layout really suits us. It is at least as accessable as Jamf, more intuitive than Intune and a huge upgrade on the aging SCCM which we used to rely on. The integration with asset management and service desk improves the detail, accuracy and effectiveness of resolution for every ticket

The local distributor of the product is always available, however most support is received within an hour from India. We've had complex requirements and the support team went so far as to customize their mobile application to suit our unique needs. We honestly can't complain about any support we've received and it's always been very quick.

Incentivized

Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.

We chose ManageEngine Endpoint Central primarily on cost and usability. The support from the account managers at ManageEngine Endpoint Central has also been fantastic. NinjaOne came out a lot more expensive and in terms of usability was not as well received by our Agents when we tested it out with them. I am not sure about the level of support from NinjaOne as we did not test this out in the evaluation.

Incentivized

• Replacement of 3 systems with Axios assyst
• Integration with other enterprise systems

• Reporting makes displaying information (such as patch status, age of devices) to the board of directors incredibly easy.
• During a blue screen of death event, the OS Deployment functionality allowed us to re-image all of our 70+ laptops in one day's time.

Incentivized