Impero Remote Manager, from the education management software company Impero Software in the UK, is a remote access and administration tool for troubleshooting and assistance. Impero services primarily the education sector. It is no longer available.
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NinjaOne
Score 9.2 out of 10
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NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
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Pricing
Impero Remote Manager (discontinued)
NinjaOne
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Impero Remote Manager (discontinued)
NinjaOne
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.
Where we use the Impero Remote Manager is in a school setting and it works really well for us. We have our teachers use it every day to make sure their students are always on track. It works really well for students that we know are likely to get off track. We can see their screen and know exactly when they get off track and can get them back on track quickly.
If you are looking for an affordable solution to RMM that just works, you should consider using NinjaOne. Their platform allows you to lock down the installation and prevent uninstallation by end users, it allows for direct ticket integration within the sys tray icon, and it is a very consistent product that will stay running when it is in use. That is not always the case with RMM solutions and for the price, NinjaOne is great.
Remote connections: the NinjaRemote client is spectacular and very easy to use and navigate. It quickly connects to customer systems so my engineers are able to work. As a bonus, they also offer a really good mobile app to connect to client systems.
Antivirus: Bitdefender Endpoint Protection is built directly into the NinjaOne portal. This makes deploying and maintaining AV very easy.
OS Patching: NinjaOne makes it very easy to handle patching across multiple clients and locations. It is very easy to use and doesn't take long to set up.
Support: NinjaOne support is always very prompt and helpful.
Documentation: the NinjaOne Dojo is a one-stop shop for all of your FAQs, guides, and forum needs. You can find almost anything here to help you deploy and maintain NinjaOne.
Automation Library: NinjaOne comes preloaded with a large number of ready-to-go automations. They also provide you with a scripting module to create your own.
I have not had any real issues with NinjaOne and as long as it keeps doing what it is meant to do, I do not plan on looking elsewhere. I need software to be stable and NinjaOne is stable.
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
The support for Impero Remote Manager is actually really good and I have been pleased every time I have had to work with them. Any time I've had an issue with the software, I've been able to call support and have the issue resolved very quickly and things start working again.
Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.
In overall features and what LanSchool can do, we actually like that product better than Impero. The reason why we went with Impero was because of the price. It has similar features but ultimately was a lot cheaper, so we chose Impero. We are a small charter school, so our budget is a lot smaller than in other school districts.
NinjaOne has more overall features than these competitors bundled in their package. Both of these other products have separate add-ons that will accomplish the additional features that NinjaOne bundles in. While it seems that both may be slightly more powerful when it comes to the overall RMM software, NinjaOne has a much cleaner UI and makes it much easier to work in. NinjaOne also seems to always be growing and implementing solutions that customer ask for, without any additional up-charges. These competitors seem to have their finished product and additional add-ons like ticketing are completely separate offerings that are both separate charges and a completely different product all together
