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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Informatica MDM & 360 Applications

    Score5.5 out of 10
    N/AInformatica MDM is an enterprise master data management solution that competes directly with IBM's InfoSphere and Oracle's Siebel UCM product.Informatica MDM and the company's 360 applications present a multidomain solution with flexibility to support any master data domain and relationship—whether on-premises, in the cloud, or both.N/A

    LogMeIn Rescue

    Score8.2 out of 10
    N/ALogMeIn Rescue is an enterprise remote support solution that provides IT helpdesks and customer support organizations with the ability to remotely access, diagnose, and resolve issues across endpoint devices. The platform includes in-session diagnostic tools, security controls, and workflow configuration features. The solution is utilized by IT help desks, global enterprises, Business Process Outsourcers (BPOs), and Managed Service Providers (MSPs). It is designed to support…

    $149

    per month

    Pricing
    Informatica MDM & 360 ApplicationsLogMeIn Rescue
    Editions & Modules
    No answers on this topic
    Remote Device Support
    $149
    per month per seat
    Rescue Enterprise
    Contact Us
    Offerings
    Pricing Offerings
    Informatica MDM & 360 ApplicationsLogMeIn Rescue
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount available for annual pricing. Contact sales for Enterprise pricing.
    More Pricing Information
    Community Pulse
    Informatica MDM & 360 ApplicationsLogMeIn Rescue
    Considered Both Products
    Informatica
    No answer on this topic
    GoTo formerly LogMeIn
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    14 Answers
    92%
    Would buy again
    146 Answers
    Delivers good value for the price
    93%
    Delivers good value for the price
    14 Answers
    95%
    Delivers good value for the price
    120 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    15 Answers
    96%
    Happy with the feature set
    152 Answers
    Lived up to sales and marketing promises
    87%
    Lived up to sales and marketing promises
    13 Answers
    97%
    Lived up to sales and marketing promises
    92 Answers
    Implementation went as expected
    79%
    Implementation went as expected
    11 Answers
    97%
    Implementation went as expected
    106 Answers
    Features
    Informatica MDM & 360 ApplicationsLogMeIn Rescue
    Security
    Comparison of Security features of Informatica MDM & 360 Applications and LogMeIn Rescue
    Feature
    Informatica MDM & 360 Applications
    -
    Ratings
    LogMeIn Rescue
    9.4
    4 Ratings
    7% above category average
    Role-based user permissions00 Ratings9.44 Ratings
    Remote Administration
    Comparison of Remote Administration features of Informatica MDM & 360 Applications and LogMeIn Rescue
    Feature
    Informatica MDM & 360 Applications
    -
    Ratings
    LogMeIn Rescue
    8.4
    209 Ratings
    2% below category average
    File transfer00 Ratings8.6188 Ratings
    Instant message00 Ratings8.1128 Ratings
    Access to sleeping/powered-off computers00 Ratings9.363 Ratings
    Session record00 Ratings8.6144 Ratings
    Annotations00 Ratings8.666 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Informatica MDM & 360 Applications and LogMeIn Rescue
    Feature
    Informatica MDM & 360 Applications
    -
    Ratings
    LogMeIn Rescue
    8.4
    2 Ratings
    4% above category average
    Third-party software integrations00 Ratings8.42 Ratings
    Remote Access
    Comparison of Remote Access features of Informatica MDM & 360 Applications and LogMeIn Rescue
    Feature
    Informatica MDM & 360 Applications
    -
    Ratings
    LogMeIn Rescue
    8.6
    6 Ratings
    5% above category average
    Attended device access00 Ratings8.66 Ratings
    Unattended device access00 Ratings7.62 Ratings
    Virtual device access00 Ratings9.11 Ratings
    Multiple-display support00 Ratings8.44 Ratings
    Multiple concurrent sessions00 Ratings9.14 Ratings
    Best Alternatives
    Informatica MDM & 360 ApplicationsLogMeIn Rescue
    Small Businesses
    No answers on this topic
    TeamViewer
    Score8.6 out of 10
    Medium-sized Companies
    No answers on this topic
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    SAP Master Data Governance
    Score8 out of 10
    TeamViewer
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Informatica MDM & 360 ApplicationsLogMeIn Rescue
    Likelihood to Recommend
    9.0
    (20 ratings)
    7.9
    (228 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    6.0
    (23 ratings)
    Usability
    9.0
    (1 ratings)
    8.3
    (81 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    9.0
    (2 ratings)
    9.1
    (39 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    9.0
    (3 ratings)
    Configurability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Informatica MDM & 360 ApplicationsLogMeIn Rescue
    Likelihood to Recommend
    Informatica
    It is a robust software with great management and data model. It can be difficult to learn how to use and deploy the first time but the mapping and features work very well and have optimized our productivity and cost savings. We can customize reports, create rules and integrate with other applications. Overall I recommend it.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    LogMeIn is extremely appopriate when you have to perform something remotely or mutltask and perform work from your location. It gives you the ability to almost be at the site and perform work. While LogMeIn is an excellent toolkit. It can not always save the day. Sometimes it is more efficient to be on site to perform hardware upgrades, multiple software upgrades, technology refresehes and or have someone send you their hardware for rescue and repair as it is too messed up to fix and or perform the tasks remotely. However if you win 60 percent of the time - it's still a great benefit
    Incentivized
    Read full review
    Pros
    Informatica
    • This program raises us to a professional level where we have better versatility to control all the media of my work and have a correct response for each scenario.
    • It is essential to be right about the destination and development of my data, Informatica MDM is here to simplify all these processes for its users.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • To be able to connect through email or through the website.
    • To be able to remotely control our client's computers.
    • To be able to see what is on our clients' screens after a remote session has been established.
    • To be able to chat with our clients through both the web and the desktop app versions in case we get disconnected.
    Incentivized
    Read full review
    Cons
    Informatica
    • It is unfortunate how this program has a couple of limitations in terms of insertions; it does not have the ability to agglomerate and archive the data in real-time by groups.
    • To have automation functions, the program is very limited in performing one task at a time, compared to other systems that perform functions simultaneously.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • By default it would be good to have clipboard sync enabled - disabled instead. So difficult when copying from my computer doesn’t work because of an agent sharing the connection and it will not let us copy information into the client’s computer.
    • Copying into excel is difficult. It will deselect things that you have highlighted when copying.
    • Would be nice to make the hierarchy easier when sharing files between clients and us.
    • Logging into certain environments can be challenging and require customers to be fairly techy to be able to understand how to get logged into client’s computers.
    • Sometimes login is pretty unstable on certain internet connections even though they are fine when they use team viewer with their IT.
    Incentivized
    Read full review
    Likelihood to Renew
    Informatica
    Supporting well in managing our huge customer base and managing the customer hierarchies well aligned with transactional processes
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Since we have not had anything other than a couple minor hiccups with LogMeIn Rescue and due to the overwhelming success we have had in implementing as well as utilizing LogMeIn Rescue, I cannot see any reason why would consider looking elsewhere. Overall, we have been highly satisfied with LogMeIn Rescue and have no intentions of making a switch.
    Incentivized
    Read full review
    Usability
    Informatica
    Strong Customer MDM capabilities for de-duplication, merging, golden record, exposing customer master data. Strong Integration capabilities
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Sometimes connecting with a PIN has a delay that confuses users. If there is a way to minimize the delay, that would be ideal. If the user's individual account does have administrator permissions, the user has to click on elevated prompts even if administrator credentials are on hand. Yes, except if the user's individual account does not have administrator permissions. I have never gotten the option to input the admin credentials and start as system server to work across hundreds of sessions. I absolutely dread using LogMeIn Rescue during this type of scenario and may even need to use an alternative temporarily. Frequently clashes with users' security software. Otherwise, I love the application.
    Incentivized
    Read full review
    Reliability and Availability
    Informatica
    No answers on this topic
    GoTo formerly LogMeIn
    Log me in has never failed me
    Incentivized
    Read full review
    Performance
    Informatica
    No answers on this topic
    GoTo formerly LogMeIn
    no complaints
    Incentivized
    Read full review
    Support Rating
    Informatica
    I'm not sure since I never used support. My colleagues never had any issues with it, therefore my rating would be an 8 with a certain range of uncertainty.
    Read full review
    GoTo formerly LogMeIn
    We have never had to access support because the software has always worked as expected. It is great to have a software vendor from whom we know we will have no issue with glitches or incompatibility. We do know, however, that if we did have an issue, we would have our issue resolved quickly.
    Incentivized
    Read full review
    Implementation Rating
    Informatica
    The integrator did a fair job and even though Business Change Management was complex, it was well concluded on time
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
    Incentivized
    Read full review
    Alternatives Considered
    Informatica
    Informatica MDM has proven it's worth in the organization by driving the revenue growth. It saves our lot of time by filtering out duplicate values and helps in solving critical business problems. It is very helpful when we deal with a lot of data. Apart from this we can populate data on various third party integration which is most useful case
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    I haven’t reviewed other platforms like LogMeIn Rescue because I am not aware of any alternative tools available to us for assisting clients and performing troubleshooting. Additionally, LogMeIn Rescue is the first tool I have used that allows me to view a client’s screen, which is why I am unable to compare it with others.
    Incentivized
    Read full review
    Scalability
    Informatica
    No answers on this topic
    GoTo formerly LogMeIn
    it's perfect
    Incentivized
    Read full review
    Return on Investment
    Informatica
    • I cannot speak to this for 2 reasons. 1. I am not privy to the financials associated with this implementation or the previous one. 2. We have not hit our 'go-live' for this implementation yet to compare it's performance to our previous solution.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • For businesses with small to midsize IT staff, the ability to remotely control devices that are not on-site and occasionally out of state is extremely cost-effective.
    • The speedy response time of LogMeIn Rescue has been very helpful in resolving issues for IT staff.
    • The administrative process has been made more efficient by the ability to remotely log into servers.
    Incentivized
    Read full review
    ScreenShots

    LogMeIn Rescue Screenshots

    Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of The console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of A smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of Remote control of Macs, PCs and Linux/AndroidScreenshot of Reboot sessions and automationScreenshot of The central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.