A2 Hosting vs. InMotion Hosting

if you're looking for a somewhat cheap web host but don't care about uptime, outages or decent technical support then A2 is ideal

For VPS hosting, they're the only host I use or would recommend. They have a budget friendly approach and the resources advertised are accurate. I was disappointed (and unfortunately surprised) to see the I/O limitations of 1MB/s imposed on their shared reseller hosting. It's not advertised but really does cripple shared reseller hosting as nearly any activity on the site immediately starts affecting performance.

Incentivized

• the hosting hardware they provide is decent when you consider the price

• Customer Support is one reason I use InMotion Hosting.
• When I call InMotion I get someone I can talk to, and not a support person reading off a screen.

• technical support
• quality control
• escalating issues to management when needed
• customer service communication
• training their tech support team

• In my opinion, UI/UX
• In my experience, being decent
• In my experience, removing bugs
• In my experience, not saying anything to get the sale
• In my experience, realizing your customer support team IS your sales team

Incentivized

Never would I use this service. I canceled 7 accounts I believe so far. [In my opinion] it's a waste.

[In my opinion] it barely works.

they are only technically available but having someone say hello, i'm here to help, immediately is not real responsive if they actually never address the issue being reported. we don't contact support for the bland greeting, we are actually trying to solve a business process interruption

They are only good if you never update your website and i mean never. Otherwise their main performance diffrentiator is turbo web hosting, their highest shared hosting plan. When caching is working it performs well reducing load times by half, but as soon as you add a new page to the site, the updates don't show up until you clear the cache manually from multiple locations (wordpress a2optimized plugin, cpanel etc..). As they make updates to the turbo hosting A2optimized plugin, they do not test them properly and do not handle customer feedback about them, instead they are in denial and try to immediately convince the customer there is no issue at all! the old developer joke when they don't want to fix feedback: it works on my machine!

[In my opinion] they have the worst customer support. It's awful. [I feel like] they talk over you [and] they blame anything but what is real. [It makes me think] they are uneducated. [When I dealt with them] they never answered why things went wrong. [I feel like] they are nightmares and just hard to deal with. And, [from my experience] they are NOT nice. [I felt like] they act condescending in conversations. They waste so much time over nothing.

Their team was always responsive, helpful and eager to support us whenever we needed their help. Additionally, they followed up each time they supported us to see if the applied fixes to our problems satisfactorily resolved our issues. In all, their support was top notch.

Incentivized

[In my experience] it was a mess from the start and created problems ever since day one.

As part of my search for a solid re-seller friendly hosting company, I also seriously considered Siteground. Inmotion Hosting provided a better pricing model, so I went with Inmotion. In the following years, I came across Cloud Access through Joomla's launch program. Their website management tool was awesome, and I recommend individual Joomla users check them out if they want to launch with this awesome CMS. I've yet to experience their customer service, so I'm not sure how it fares.

Incentivized

I believe they do not care about addressing failures when they occur. Starting out with a working service counts for nothing if you can't maintain it, fix issues when reported, and actually take the extra step to prevent them from happening again. You have to care about quality and customer service, and A2 couldn't care less

• they are adequate for a startup looking for cheap site hosting but unreliable for anything beyond

• They've provided me with a reliable hosting infrastructure for myself and clients.
• They deliver support for things beyond my ability.
• They've made it easy to provide hosting, access client websites, and make Joomla website design easy.

Incentivized