Genesys IVR vs. RingCentral Contact Center
Genesys IVR vs. RingCentral Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys IVR | N/A | Genesys provides IVR (interactive voice response) products and services. | N/A | |
RingCentral Contact Center | N/A | RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms. | N/A |
Genesys IVR | RingCentral Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys IVR | RingCentral Contact Center | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys IVR | RingCentral Contact Center | |
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Small Businesses | RingCentral Contact Center Score 7.9 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Verint Speech Analytics Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys IVR | RingCentral Contact Center | |
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Likelihood to Recommend | 9.2 (2 ratings) | 8.3 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 7.0 (4 ratings) |
Usability | - (0 ratings) | 8.7 (3 ratings) |
Support Rating | - (0 ratings) | 6.3 (3 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (1 ratings) |
Genesys IVR | RingCentral Contact Center | |
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Likelihood to Recommend | Genesys | RingCentral |
Pros | Genesys | RingCentral |
Cons | Genesys | RingCentral |
Likelihood to Renew | Genesys No answers on this topic | RingCentral |
Usability | Genesys No answers on this topic | RingCentral |
Support Rating | Genesys No answers on this topic | RingCentral |
Implementation Rating | Genesys No answers on this topic | RingCentral |
Alternatives Considered | Genesys | RingCentral |
Return on Investment | Genesys | RingCentral |
ScreenShots |