The Key to Our Company’s Daily Operation
March 20, 2024
The Key to Our Company’s Daily Operation
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingCentral Contact Center
RingCentral Contact Center is our main source of inter-office communication. We rely primarily on RingCentral Contact Center to share documents, communicate with teams, and stay connected from multiple satellite and remote locations. We are also able to record conversations to improve customer service and track action on policies and claims. The program is easy to understand and to teach to new employees.
- Creation of teams for group communication
- File retention in direct and group messages
- Transcript of voicemails for quick and easy review
- Ease of forwarding and sharing messages
- Cross-functionality with Evernote would be fantastic
- Group replies to larger messages to clean up “reply-all” type responses
- Incorporate Outlook contacts
- Our phone tree setup enables our teams to answer any customer calls within 15 seconds.
With our entire company relying on RingCentral Contact Center for internal communication, the ease and speed of use and acclimation ensures we don’t lose momentum.
The ease and speed of searching and retrieving files and specific messages without having to search through dozens of emails or folders streamline the workflow. We can all rely on RingCentral Contact Center's file system which positively impacts our day-to-day operation.
RingCentral Contact Center is the easiest to use and understand. Its interface is more accessible and visually appealing than Microsoft Teams. It has the social/enjoyable aspect with the integration of emojis and gifs, but not to the seemingly comical level of Slack.
Do you think RingCentral Contact Center delivers good value for the price?
Yes
Are you happy with RingCentral Contact Center's feature set?
Yes
Did RingCentral Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of RingCentral Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy RingCentral Contact Center again?
Yes