Genesys IVR vs. Twilio
Genesys IVR vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys IVR | N/A | Genesys provides IVR (interactive voice response) products and services. | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
Genesys IVR | Twilio | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
Genesys IVR | Twilio | |
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Top Pros | ||
Top Cons |
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Genesys IVR | Twilio | |
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Small Businesses | RingCentral Contact Center Score 7.9 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Verint Speech Analytics Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys IVR | Twilio | |
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Likelihood to Recommend | 9.2 (2 ratings) | 6.6 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
Genesys IVR | Twilio | |
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Likelihood to Recommend | Genesys | Twilio |
Pros | Genesys | Twilio |
Cons | Genesys | Twilio |
Likelihood to Renew | Genesys No answers on this topic | Twilio |
Usability | Genesys No answers on this topic | Twilio |
Performance | Genesys No answers on this topic | Twilio |
Support Rating | Genesys No answers on this topic | Twilio |
Implementation Rating | Genesys No answers on this topic | Twilio |
Alternatives Considered | Genesys | Twilio |
Contract Terms and Pricing Model | Genesys No answers on this topic | Twilio |
Return on Investment | Genesys | Twilio |
ScreenShots | Twilio Screenshots |