Intercom vs. Pure Chat by Ruby
Intercom vs. Pure Chat by Ruby
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
Pure Chat by Ruby | N/A | Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand. | $10 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Pure Chat by Ruby | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | Pure Chat by Ruby | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Pure Chat by Ruby | |
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Likelihood to Recommend | 9.0 (260 ratings) | 8.6 (2 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (168 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Pure Chat by Ruby | |
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Likelihood to Recommend | Intercom | Ruby Receptionists, Inc |
Pros | Intercom | Ruby Receptionists, Inc |
Cons | Intercom | Ruby Receptionists, Inc |
Likelihood to Renew | Intercom | Ruby Receptionists, Inc No answers on this topic |
Usability | Intercom | Ruby Receptionists, Inc No answers on this topic |
Reliability and Availability | Intercom | Ruby Receptionists, Inc No answers on this topic |
Performance | Intercom | Ruby Receptionists, Inc No answers on this topic |
Support Rating | Intercom | Ruby Receptionists, Inc No answers on this topic |
Online Training | Intercom | Ruby Receptionists, Inc No answers on this topic |
Implementation Rating | Intercom | Ruby Receptionists, Inc No answers on this topic |
Alternatives Considered | Intercom | Ruby Receptionists, Inc |
Return on Investment | Intercom | Ruby Receptionists, Inc |
ScreenShots | Intercom Screenshots |