Intercom vs. SherpaDesk
Intercom vs. SherpaDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
SherpaDesk | Mid-Size Companies (51-1,000 employees) | SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities. | $0 per agent |
Intercom | SherpaDesk | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | SherpaDesk | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | SherpaDesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | SherpaDesk | |
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Likelihood to Recommend | 9.0 (260 ratings) | 8.0 (3 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (168 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | SherpaDesk | |
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Likelihood to Recommend | Intercom | SherpaDesk |
Pros | Intercom | SherpaDesk |
Cons | Intercom | SherpaDesk |
Likelihood to Renew | Intercom | SherpaDesk No answers on this topic |
Usability | Intercom | SherpaDesk No answers on this topic |
Reliability and Availability | Intercom | SherpaDesk No answers on this topic |
Performance | Intercom | SherpaDesk No answers on this topic |
Support Rating | Intercom | SherpaDesk No answers on this topic |
Online Training | Intercom | SherpaDesk No answers on this topic |
Implementation Rating | Intercom | SherpaDesk No answers on this topic |
Alternatives Considered | Intercom | SherpaDesk |
Return on Investment | Intercom | SherpaDesk |
ScreenShots | Intercom Screenshots | SherpaDesk Screenshots |