Intercom vs. UserGems
Intercom vs. UserGems
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat | |
UserGems | N/A | UserGems helps sales and marketing teams achieve their revenue targets with more qualified pipeline. For sales, UserGems delivers qualified pipeline every month so reps book more calls and find warmer introductions. For marketing, UserGems captures key unknown contacts in target accounts and automates playbooks , expanding opportunities. | N/A |
Intercom | UserGems | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | UserGems | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | UserGems | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Affinity Score 9.1 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Intercom Score 8.7 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | DiscoverOrg (discontinued) Score 5.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | UserGems | |
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Likelihood to Recommend | 9.0 (264 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (172 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.0 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | UserGems | |
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Likelihood to Recommend | Intercom | UserGems |
Pros | Intercom | UserGems No answers on this topic |
Cons | Intercom | UserGems No answers on this topic |
Likelihood to Renew | Intercom | UserGems No answers on this topic |
Usability | Intercom | UserGems No answers on this topic |
Reliability and Availability | Intercom | UserGems No answers on this topic |
Performance | Intercom | UserGems No answers on this topic |
Support Rating | Intercom | UserGems No answers on this topic |
Online Training | Intercom | UserGems No answers on this topic |
Implementation Rating | Intercom | UserGems No answers on this topic |
Alternatives Considered | Intercom | UserGems No answers on this topic |
Return on Investment | Intercom | UserGems No answers on this topic |
ScreenShots | Intercom Screenshots |