Likelihood to Recommend How well is the product customizable for workflow modifications for my clinic? Does the result flow easily for the provider or are there many chunky clicks required? (i.e. one modification to a workflow between the nurse and provider requires 27 clicks.. ok this accomplished the workflow that was needed but at what cost?) Can your system produce customized reports on the fly, is the data real time or lagging? Can the system be tuned in terms of document/note templates and the Graphic User Interface forms so a particular practice/provider/speciality needs can be taken into account?
Read full review The best scenario [is] that it has [a] particular object which can directly store the records of the client [who] has purchased the policy and practitioner details with [their] expertise. The users can directly book the appointment using LWC or Aura components which can be exposed on websites. The object will be linked with each other [using] a lookup relation which creates a complete framework to handle the cases and details of the clients, [their] policies, and other details as well. Booking or finding a practitioner can be done with the [
Salesforce ] Health Cloud app where it can use [your] current location and provide details of [available] nearby doctors. Health Cloud supports live agent as well where a user can get the details on his insurance policy and get other help if he need from the chat option with live agent.
Read full review Pros Health Reminders- for different patient needs or preventive care/screenings. For example patients who have a diagnosis of Diabetes- their health reminders will show if they need an A1c, foot exam, eye exam, etc. and when it was last performed Orders Tracking- This helps nursing staff make notes on referrals or orders and they are able to look at the order tracking section for all patients and filter it by provider, order type, status, etc. to know what needs to be followed up on or what has been completed and so forth... Tasks- This is a nice feature that has many different options for use. It can be used internally to send a quick message to another user, a phone message, billing message, and any task gives you the option to make it "patient related" if necessary. It can be used by the providers when they make an order they can then send it to the nurse to complete. Lots of different ways for Tasks to be used Read full review [There] are particular objects such as person accounts which [are] linked with [health care company accounts if they have a policy]. We have flows and pages where a user or client can book [their] appointment with a practitioner and get instant help by raising a case or request for [an] appointment. [Salesforce] Health Cloud keeps all the records of clients and practitioners and can link them when and where ever needed. Objects in the managed package have [a] standard field which gives a perfect solution with out-of-the-box functionality without creating such a model or structure. We can raise cases or requests and [use] automation tools like flows [so] the case will be assigned to [a] practitioner or the queue of the user. Read full review Cons Sometimes, Intergy tends to crash on occasion, which is understandable. Also, when checking for insurance eligibility, sometimes Intergy will not accept a specific insurance card and I have to call up the insurance to make sure the patient is eligible for coverage. It would be nice if more types of insurances could be added. When creating recalls for patients to remind them to visit, sometimes the system does not cooperate properly. Read full review They can have standard pages or components which can directly be used to book or record the appointment with the practitioner. [I believe] there is nothing more that [Salesforce] Health Cloud can improve as already everything comes under automation, from [booking] to service issues, everything is automated. Read full review Usability Very user friendly and efficient
Read full review Support Rating Usually they are very helpful. I would prefer they do some of the actual changes I am requesting instead of having me do the work. I feel that they could walk you through it, instead of letting you figure out the desired results on your own.
Read full review Implementation Rating Track all hours and don't sign off on anything if you are not 100% happy.
Read full review Alternatives Considered We moved from Intergy to athenaCollector and athenaClinicals. Athena is cloud-based, meaning we can access it from any location that has internet. My staff misses the ease of scheduling in Intergy, but the accountability of users' productivity is amazing. We had more control over document classification with Intergy, but sometimes that's a double-edged sword. When some people label a document "MRI-Lumbar spine" and others call it "Lumbar Spine MRI," there is some redundancy and sometimes important documents get missed.
Read full review When it comes to Health Cloud in other CRM we have to create the related object and fields and we have to set [up] a complete architecture for the healthcare business to run over the CRM. But here
Salesforce is proving a managed package, which is Health Cloud, has the framework already built we just [have to] use the standard functionality and get our task with automation done. This has definitely reduced the effort of developers as well as the agents who are working on the Health Cloud. [Even] a person with very little coding skill can use this CRM and get [their] task cases, etc. automated and [the] perfect solution can be built with low efforts.
Read full review Return on Investment Intergy has had a positive ROI. The financial tracking and tools have been easy to use and helped recover additional monies for practices. Claim Tracker allows practices to have a real time view of all unpaid claims. The E&M calculator helps providers choose the appropriate code for billing compliance. Read full review Definitely, [the ability] to handle [a] large number of users, [Salesforce Health Cloud] serves the best solution to the healthcare industry. [The] best part is that it is cloud-based technology where data and records will always be ready for use and there is minimal chance of losing the data. It has reduced the efforts of the agents to book appointments or find the right practitioner which saves time [for] both the agent as well as the client. There are automation tools [that] are used to send emails for reminders of policies. Issues of people can be handled when a case is created and it gets assigned to a user or queue of users to get the issue resolved asap. Read full review ScreenShots