Greenway Intergy EHR Review
January 15, 2020

Greenway Intergy EHR Review

Jen Danver | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Intergy EHR

We have been with Intergy EHR for almost two years now. We love the simplicity of the scheduling module and the chart tabs. You are easily able to see where things are and where they should be. I love how the labs come over electronically to the exact provider that ordered them for review. Our charts are beautiful. The notes can be completed quickly after putting in extra work to get the templates completed. The initial setup is time-consuming but eventually makes things a breeze. I would say, put in as much work as possible at the beginning, and you will have no problems to get the desired results for your office.
  • Office note simplicity
  • Scheduling is easy
  • Vaccine tracking is horrible.
  • Electronically sending records is a joke.
  • Billing is simple and easy to use.
  • Can see how much is out and how much received quickly.
My doctors liked Intergy better. Athena is great for the front staff and the nurses. In Intergy, those staff members have more to do, and it's less automated. That being said, I would rather the doctors be happy and the staff do more tasks.
Usually they are very helpful. I would prefer they do some of the actual changes I am requesting instead of having me do the work. I feel that they could walk you through it, instead of letting you figure out the desired results on your own.

Do you think Intergy EHR delivers good value for the price?

Yes

Are you happy with Intergy EHR's feature set?

Yes

Did Intergy EHR live up to sales and marketing promises?

Yes

Did implementation of Intergy EHR go as expected?

Yes

Would you buy Intergy EHR again?

Yes

If you are an office that really has an alternative way to send and receive records, then Intergy EHR is a good system. It leaves lots to be desired that you have to pay an outside company to send and receive records within Intergy. The vaccine record keeping is terrible. I don't even have the staff use that to verify if someone has had vaccines. That being said the ones we administer in the system do go to our state registry, and we can verify what a patient has had from that outside site. It's more simplistic than how Greenway has this in their system. The medications have a tab, and you are able to put in reported meds there. I think they should make that not show up for the doctors as miscellaneous medications can't be sent to the pharmacy. They are strictly for reporting them in the charts.

Intergy EHR Feature Ratings

Real-time eligibility verification
10
Coding
Not Rated
Claims management
10
Patient billing
9
Financial Reporting
10
Rule-based scheduling
10
Automated patient check-in
Not Rated
Automated appointment reminders
10
Multi-location support
Not Rated
Calendar interface
10
Charting / document management
10
Templates
10
E-prescribing
9
Patient portal
Not Rated
Mobile/tablet support
Not Rated
Integration with other EMR and PM systems
Not Rated
Customization
9
Workflow automation
Not Rated
Role-based permission levels
10
Data backups and redundancy
10
HIPAA compliance
10
Local mode / networking failsafe
10
Task tracking
9
Specialty-specific workflows
10
Multi-office / multi-physician capabilities
Not Rated