Intermedia Unite vs. Ooma Office

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Intermedia Unite
Score 9.5 out of 10
N/A
Intermedia Unite is a unified communications option and collaboration platform for SMBs, providing a PBX phone system, vide and web conferencing with screen sharing, chat, and file management and sharing.
$15.99
per month per user
Ooma Office
Score 7.4 out of 10
N/A
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows. Ooma Office features include: Unlimited Calling in U.S., Canada, Mexico and Puerto Rico Free Local…
$9.95
per month
Pricing
Intermedia UniteOoma Office
Editions & Modules
Unite For Teams
$15.99
per month per user
Unite With Teams
$22.99
per month per user
Unite Pro
$27.99
per month per user
Unite Enterprise
$32.99
per month per user
Local Phone Number
$9.95
per month
Toll Free Number
$9.95
per month
Toll Free Calling Plan
$15.00
per month
Base Price
$19.95
per month
User Extension
$19.95
per month
Pro
$24.95
per month
Ooma Linx
$49.99
per month
Ooma Wireless Adapter
$49.99
per month
Ooma DP1 Desk Phone
$89.99
per month
Expansion Base Station
$99.99
per month
Yealink IP Phones
$99.99
per month
Cisco IP Phones
$109.99
per month
Yealink Conference IP Phones
$399.99
per month
Conference Bridge
Free
Ring Groups
Free
Virtual Receptionist
Free
Number Porting
Free
Offerings
Pricing Offerings
Intermedia UniteOoma Office
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$19.95 per user/month
Additional DetailsIntermedia Unite helps employees to be more productive and collaborative, increasing efficiency and decreasing the costs of expensive on-premises systems.Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.
More Pricing Information
Community Pulse
Intermedia UniteOoma Office
Top Pros
Top Cons
Features
Intermedia UniteOoma Office
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Intermedia Unite
-
Ratings
Ooma Office
8.1
47 Ratings
1% above category average
Hosted PBX00 Ratings8.425 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings7.831 Ratings
Directory of employee names00 Ratings8.141 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Intermedia Unite
-
Ratings
Ooma Office
8.9
65 Ratings
6% above category average
Answering rules00 Ratings9.357 Ratings
Call recording00 Ratings8.244 Ratings
Call park00 Ratings8.540 Ratings
Call screening00 Ratings8.850 Ratings
Message alerts00 Ratings9.656 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Intermedia Unite
-
Ratings
Ooma Office
9.2
43 Ratings
13% above category average
Audio conferencing00 Ratings9.243 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Intermedia Unite
-
Ratings
Ooma Office
9.0
65 Ratings
11% above category average
Mobile app for iOS00 Ratings9.052 Ratings
Mobile app for Android00 Ratings9.039 Ratings
Best Alternatives
Intermedia UniteOoma Office
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Intermedia UniteOoma Office
Likelihood to Recommend
8.0
(1 ratings)
8.8
(68 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Usability
9.0
(1 ratings)
8.1
(8 ratings)
Support Rating
9.0
(1 ratings)
8.1
(31 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Intermedia UniteOoma Office
Likelihood to Recommend
Intermedia
If you have seasonal workers, need to quickly scale, or cut contracts, [Intermedia] Unite is awesome. Highly recommend for companies that need an at home workspace.
Read full review
Ooma, Inc.
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
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Pros
Intermedia
  • No contracts
  • Scale up or down very quickly
  • Easy to deploy - no hardware required.
Read full review
Ooma, Inc.
  • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
  • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
  • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
  • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
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Cons
Intermedia
  • The price is on the higher end
  • Normal issues for VoIP - if users have low bandwidth, high jitter or latency
Read full review
Ooma, Inc.
  • Cell phone app could be a little easier to use.
  • Ooma Desktop needs some tweaking to make it more user friendly.
  • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
Read full review
Likelihood to Renew
Intermedia
No answers on this topic
Ooma, Inc.
We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
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Usability
Intermedia
The web interface takes a little getting used to, but once you are familiar, it is very easy to use and administrate. The end user has a very easy to use app.
Read full review
Ooma, Inc.
Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
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Support Rating
Intermedia
Intermedia [Unite] support is top notch. Their response time is great and don't have a lot of issues.
Read full review
Ooma, Inc.
Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
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Implementation Rating
Intermedia
No answers on this topic
Ooma, Inc.
Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
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Alternatives Considered
Intermedia
[Intermedia] Unite has no contracts and offers great service. Other companies require contracts, and for highly scalable businesses, this isn't optimal.
Read full review
Ooma, Inc.
We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
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Return on Investment
Intermedia
  • During offseason, we scaled back to 150 phones and during peak, we scaled up to 400 phones. No contracts, no fees, just month to month billing. Awesome
  • Support and ease of deployment has been a huge ROI for [Intermedia] Unite.
Read full review
Ooma, Inc.
  • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
  • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
Read full review
ScreenShots

Intermedia Unite Screenshots

Screenshot of The Intermedia Unite Mobile App makes it easier than ever to stay connected and be reachable, wherever you go.Screenshot of The Intermedia Unite Desktop App brings together all your essential collaboration tools together, making teamwork easier than ever.Screenshot of Unite Envision Call Analytics -Actionable insights to help the right people make the right decisions at the right timeScreenshot of AnyMeeting Video Conferencing - Unite includes a built-in video conferencing  platform that allows you to maintain productivity with HD audio and video, screen sharing, and artificial intelligence capabilities on both mobile and desktop devices.

Ooma Office Screenshots

Screenshot of Ooma Business Phone Mobile AppScreenshot of Ooma Office Pro Desktop AppScreenshot of Customizable Virtual ReceptionistScreenshot of Configure System Settings through Ooma Office Manger Online Portal