TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    InVision

    Score7.9 out of 10
    N/AInVision is a collaborative design and prototyping platform with features such as freehand drafting mode and interactive mockups, collaboration, idea management, user testing, and integration with Slack and other collaboration tools. According to the vendor, 1 million designers are using the free version.

    $0

    SnapEngage

    Score7.5 out of 10
    N/ASnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are…

    $60

    per month

    Pricing
    InVisionSnapEngage
    Editions & Modules
    Free
    $0
    Pro
    $7.75
    per user/per month
    Enterprise
    Contact Sales
    Business
    60/month
    includes 4 agents licenses
    Plus
    140/month
    includes 8 agent licenses, premium integrations
    Premier
    420/month
    includes 16 agent licenses, premium integrations, advanced features
    Offerings
    Pricing Offerings
    InVisionSnapEngage
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Enterprise plans are also available and are custom tailored to the business' specific needs.
    More Pricing Information
    Community Pulse
    InVisionSnapEngage
    Considered Both Products
    InVisionApp Inc.
    No answer on this topic
    SnapEngage
    No answer on this topic
    Key User Insights
    Would buy again
    79%
    Would buy again
    15 Answers
    No answers on this topic
    Delivers good value for the price
    85%
    Delivers good value for the price
    11 Answers
    No answers on this topic
    Happy with the feature set
    84%
    Happy with the feature set
    16 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    60%
    Lived up to sales and marketing promises
    6 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    11 Answers
    No answers on this topic
    Best Alternatives
    InVisionSnapEngage
    Small Businesses
    Figma
    Score8.9 out of 10
    Olark
    Score10 out of 10
    Medium-sized Companies
    Figma
    Score8.9 out of 10
    Zoho SalesIQ
    Score9.7 out of 10
    Enterprises
    Figma
    Score8.9 out of 10
    Genesys DX (discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    InVisionSnapEngage
    Likelihood to Recommend
    7.0
    (49 ratings)
    7.5
    (13 ratings)
    Likelihood to Renew
    8.0
    (1 ratings)
    9.0
    (4 ratings)
    Usability
    6.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.8
    (4 ratings)
    5.0
    (1 ratings)
    User Testimonials
    InVisionSnapEngage
    Likelihood to Recommend
    InVisionApp Inc.
    InVision is well suited for design reviews and immersing yourself in the experience of an app-to-be. As a Product Manager, it's difficult to take abstract concepts, user pain points, and business needs, and produce a vision for an app without a visual aid to communicate a vision. InVIsion offers PMs, designers, and developers the opportunity to sketch a vision, communicate about it with inline commenting, and shareable with other stakeholders.
    Incentivized
    Read full review
    SnapEngage
    It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent.
    Incentivized
    Read full review
    Pros
    InVisionApp Inc.
    • Very easy to export Sketch files (where prototypes are actually created) into Invision and preserve the interactivity.
    • Additional interactivity can be added in InVision. Like scrolling with locked footer.
    • Clients, designer and developers can collaborate - leave notes and respond to notes made by others.
    Incentivized
    Read full review
    SnapEngage
    • Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner.
    • We can see which of our team members are available, busy, or not-available.
    • Ability to see some biographical information of chatters and to sync information with Salesforce.
    Incentivized
    Read full review
    Cons
    InVisionApp Inc.
    • would be nice to have commands for quick access to shapes from the keyboard
    • Quicker integrations with Notion and lucid chart to have a slick experience
    • The auto organize option should have multiple frame selection, sometimes is not the arranged expected for the wireframe
    Incentivized
    Read full review
    SnapEngage
    • The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?!
    • Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler!
    Incentivized
    Read full review
    Likelihood to Renew
    InVisionApp Inc.
    it does what we bought it for, so would buy again :)
    Incentivized
    Read full review
    SnapEngage
    I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.
    Incentivized
    Read full review
    Usability
    InVisionApp Inc.
    Easy for prototyping, sharing for comments and review changes with version. lags a bit when the design is heavy and large design models learning curve is shorter so saves time with new stakeholders responsiveness could be better and auto modeling can be introduced Not much advance features that can be used
    Incentivized
    Read full review
    SnapEngage
    No answers on this topic
    Support Rating
    InVisionApp Inc.
    I didn't need to contact InVision support, as I've never needed it. They have an intuitive UI, and most of the questions are answered in their help portal or in tutorials online. Since many people use it, there a great resources available on for example YouTube. No problems so far with InVision.
    Incentivized
    Read full review
    SnapEngage
    I have never needed to contact them for support.
    Incentivized
    Read full review
    Alternatives Considered
    InVisionApp Inc.
    We only tested out using Adobe XD for similar uses and found it to be more challenging to fit within our processes. It didn't have as robust a set of capabilities as InVision and wasn't as easy to use enterprise wide. I recall also having issues with working with Sketch.
    Incentivized
    Read full review
    SnapEngage
    We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.
    Incentivized
    Read full review
    Return on Investment
    InVisionApp Inc.
    • InVision helps our team better and more professionally portray the value and the work we do as designers, leading to more company buy-in in supporting and funding our work. In the past, we would create PowerPoints with screenshots to portray a user workflow that we would share out to stakeholders. Once we began to use this app, where stakeholders could click through and comment as though they were “real” users, stakeholders began to better understand our work, designs, and workflows. This has led to more productive conversations that, in turn, lead to more effective end products that have more consistently served our business goals in tangible ways.
    • InVision helps us save production time, effort, and cost, as we are able to solve design issues early in the process by having clickable prototypes to show to internal stakeholders and external users. It’s, understandably, difficult for people to provide effective feedback on screenshots. Using the clickable prototypes we created in InVision, we are able to get more effective feedback to solve user workflow issues before we spend time and money developing problematic designs (and later having to redesign them).
    • It’s easier to market designs to potential buyers with clickable prototypes than with screenshots. With these prototypes, we’ve been able to sell more digital products before product release dates, which has helped to secure many contracts and new business relationships that continue to this day.
    Incentivized
    Read full review
    SnapEngage
    • It has allowed us to provide more service with a much smaller team than our phone team.
    • It provides us with data helpful to not only ourselves, but our marketing team as well.
    • It's customizable so it allows us to create and update our platforms immediately when needed.
    Incentivized
    Read full review
    ScreenShots

    InVision Screenshots

    Screenshot of Take designs from ideas to development in one unified platformScreenshot of Collaborate in real time on an endless digital whiteboard. Start fast with a blank canvas or pre-built templates.Screenshot of Create rich, interactive prototypes. Import from Sketch, then gather feedback from any device.Screenshot of Involve your developers early and often. Collect input and provide detailed specs to keep builds on track.

    SnapEngage Screenshots

    Screenshot of SnapEngage is easy to install on any website and helps convert website visitors into engaged customers.