iObeya vs. UserVoice

We like the visualization abilities, the professions are visual and it's much better than Jira for collaboration and short daily meetings with the crews. For debugging, working sets... iObeya is really powerful. It allows crisis teams to take care of the issue and immediately set a strategy for action and proceed with execution.

UserVoice can be an affordable and powerful tool to start engaging customers and employees. It can help manage the entire feedback loop process. But your product management and development teams still need to do their jobs. Remember to have a response SLA in place and ownership for prioritizing and responding to the feedback.

• Easy to use, reliable, the ioBeya team is really professional and quick to respond.
• Easy to install and grip, with a nice clean and organized feel.
• Sense of ubiquity when you need to simultaneously manage remote teams working on the same project.

• User interface is very simple. Learning the product and teaching the team how to use the product took hardly any time at all.
• Gives visibility into what others are logging. We are able to append 'votes' to certain ideas, rather than having to create an existing idea from scratch.
• Reporting. Tags allow to easily filter through ideas for roadmap planning.

Incentivized

• Some aspects of API integration can be improved
• For the platform administration, I would like to have more possibilities like exporting the list of room administrators.

• Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
• Doesn't have multiple language options
• No online/email tech support available. You have to call if you have an issue.

Incentivized

I just really liked UserVoice.

The day-to-day usability is good. More technical settings require a bit more effort.

Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.

Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.

I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.

Incentivized

• The use of synchronized maps with an associated color code that facilitates detailed and/or global visual management
• We've managed to create visual representations of our backlogs, goals, teams, and give each team the opportunity to use whiteboards on the go.
• The same information visible to everyone at the same time, the efficiency of collaborative work even asynchronously

• Transparency: Now we can handle better communication of requests with customers and internal stakeholders.
• We can track better how many ideas are accepted and released vs rejected ones.

Incentivized