Iris HR Software vs. Sage HR

Our staff is kept updated with more company policies and we are able to track their holiday and sick days much better. The help and support of their contact support are super good. They reply super fast and are very kind. Also, their sales department isn't pushy like other services they are very knowledgeable and kind.

Incentivized

Keeping an accurate time off calendar, with specific buckets, is extremely important. It has helped my company grow without having to manage things in Excel. Also, implementing an annual review process by using CakeHR has been very clean and transparent with my employees. This also allows me to see year over year. In years past, we used Word or a Jotform which made it challenging to pull up years past.

Incentivized

• It's simple. I really appreciate that the layout of Octopus HR isn't something I have to question. I know where to look for something because it's clearly labeled, that's more than I can say for a lot of other HR systems I've seen.
• Support. If I ever have a question about setting something up, or if something goes wrong, they're always on top of it. For instance, I had no idea how to set up employee photos on our accounts. I tweeted them and they responded right away, I'm based in LA and they're a UK company, I was impressed that they were able to respond right away. They make sure their customers are taken care of.
• Great self guide. If there's ever an ordinary question I need answered their "Octopus Guide" is very thorough and walks you through everything.

Incentivized

• Employee self service - the apps and desktops GUIs are very intuitive.
• Leave management - this manages itself through the app and system, saves lots of admin.
• Customization - you can tailor the system more and more to suit your specific needs.
• Updates and Customer Service - the CakeHR team gave dedicated a lot of time to bring out weekly updates and systems improvements which shows they are dedicated to making this a great product - the fact that they were bought by Se recently is also testament to their ongoing mission.

Incentivized

• initial scope/setup support (outside of template)
• Contacting support can be difficult
• case sensitive username for end users (email addresses have to match exactly)

Incentivized

• Some features available in other HR products have not been available in Cake in the past (Performance, ATS), however, these are being rolled out now.
• The user experience for the Admin interface is not completely intuitive.
• Overall look and feel could be updated one day.

Employees don't complain about it! If anything they've commented on how nice of a tool it is to have.

Incentivized

Iris HR Software is a stable and fairly intuitive product which has had a positive impact on our organisation. We have had some support issues but generally feel we've had a positive experience and our personnel and finance teams have benefitted from this process structure. Whilst contacting the correct Iris HR Software support channel has been our biggest issue once we have established contact our tickets have been raised and resolved promptly.

Incentivized

payroll process is good Sage HR - web version gives good demographic data uploading to Super portal is good uploading to ATO portal is good giving various reports to Managers is good

Incentivized

Customer support is amazing. There are times I post a question and I don't get back to support. They will always follow-up with an email to make sure our questions are answered. I even had a call with Julianna who was wonderful and very personable. You definitely get a level us service that exceeds most companies. Keep up the good work CakeHR.

Incentivized

I would say the pricing is good but it could be better. Also, the customer service is amazing they do such a great job and you can tell they know what they are doing. Visually it is very easy to use and looks very professional. It is a quick set up and they do their best to give you what you want and need.

Incentivized

Bamboo is more versatile for large enterprises where as Sage HR is better for smaller/mid-size businesses. Both systems have very similar features and functionality. Sage HR has great tools for companies with multiple locations which has benefitted us in tracking employees' time, resources, and performance. Both have similar customer service and it really comes down to what features you are wanting to focus on as a business.

Incentivized

• Our staff is super happy with the service
• Huge improvement
• Looks quite professional

Incentivized

• Saved me lots of admin time with employee self service.
• I can run this system by myself for over 100 employees so no need to hire extra staff to manage.
• Easy performance management allows the business to review and appraise employees and make everything more efficient (cost and time).

Incentivized