TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ISL Light

    Score8.9 out of 10
    Small Businesses (1-50 employees)
    ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.

    $16.90

    per month (1 concurrent user)

    NordVPN

    Score9 out of 10
    N/ANordVPN by Nord Security is a virtual private network (VPN) solution for individuals or small businesses with a limited number of devices. With 5100 servers across the globe, NordVPN aims to bring users both security and speed.

    $11.95

    per month

    Pricing
    ISL LightNordVPN
    Editions & Modules
    Starter
    $16.90
    per month
    Standard
    $34.90
    per month
    Self-Hosted
    $44.90
    per month
    Premium
    $54.90
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    ISL LightNordVPN
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsISL Online's pricing model considers the number of licenses purchased, which determines the maximum number of concurrent users within the organization. A concurrent user is defined as anyone running one or more sessions simultaneously from any device. There are no restrictions on the number of ISL Light users within a company or the remote devices managed. For example, with three licenses, an unlimited number of people in a company can use ISL Light and can access an unlimited number of remote devices, but only three users can use it concurrently. When one of these three users ends their session, a fourth user can begin their session, and so on.Price includes VPN for up to 6 devices per account. Price is discounted for annual or bi-annual subscriptions. The subscription comes with a 30-day money-back guarantee. NordVPN offers discounts for students.
    More Pricing Information
    Community Pulse
    ISL LightNordVPN
    Considered Both Products
    ISL Online
    No answer on this topic
    Nord Security
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    108 Answers
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    101 Answers
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    99%
    Happy with the feature set
    107 Answers
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    99%
    Lived up to sales and marketing promises
    87 Answers
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    99%
    Implementation went as expected
    101 Answers
    100%
    Implementation went as expected
    6 Answers
    Features
    ISL LightNordVPN
    Remote Administration
    Comparison of Remote Administration features of ISL Light and NordVPN
    Feature
    ISL Light
    8.1
    108 Ratings
    3% above category average
    NordVPN
    -
    Ratings
    Screen sharing8.6102 Ratings00 Ratings
    File transfer8.3102 Ratings00 Ratings
    Instant message8.183 Ratings00 Ratings
    Secure remote access with Smart Card authentication8.125 Ratings00 Ratings
    Access to sleeping/powered-off computers6.378 Ratings00 Ratings
    Over-the-Internet remote session8.799 Ratings00 Ratings
    Initiate remote control from mobile7.964 Ratings00 Ratings
    Remote management of servers & workstations8.787 Ratings00 Ratings
    Remote Active Directory® management8.832 Ratings00 Ratings
    Centralized management dashboard8.364 Ratings00 Ratings
    Session record7.671 Ratings00 Ratings
    Annotations8.456 Ratings00 Ratings
    Monitoring and Alerts7.947 Ratings00 Ratings
    Multi-platform remote control8.179 Ratings00 Ratings
    Virtual Private Network
    Comparison of Virtual Private Network features of ISL Light and NordVPN
    Feature
    ISL Light
    -
    Ratings
    NordVPN
    9.5
    3 Ratings
    7% above category average
    AES 256-bit Encryption00 Ratings10.01 Ratings
    Kill Switch00 Ratings10.03 Ratings
    Multi-Platform Support00 Ratings10.03 Ratings
    Split Tunneling00 Ratings9.01 Ratings
    IP Address Masking00 Ratings8.83 Ratings
    No-Logs Policy00 Ratings10.02 Ratings
    Multiple Server Locations00 Ratings9.63 Ratings
    Automatic Wi-Fi Protection00 Ratings9.23 Ratings
    Simultaneous Connections00 Ratings10.03 Ratings
    Customer Support Services00 Ratings8.42 Ratings
    Best Alternatives
    ISL LightNordVPN
    Small Businesses
    N-able Take Control
    Score7.2 out of 10
    No answers on this topic
    Medium-sized Companies
    Remote Desktop Manager
    Score9.6 out of 10
    No answers on this topic
    Enterprises
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ISL LightNordVPN
    Likelihood to Recommend
    8.7
    (108 ratings)
    9.8
    (6 ratings)
    Likelihood to Renew
    9.0
    (5 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (71 ratings)
    9.8
    (3 ratings)
    Availability
    9.6
    (3 ratings)
    -
    (0 ratings)
    Performance
    9.6
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (5 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (3 ratings)
    -
    (0 ratings)
    Configurability
    9.6
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.9
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.5
    (3 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.6
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.6
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    ISL LightNordVPN
    Likelihood to Recommend
    ISL Online
    ISL light is suitable for anyone who plans to provide remote assistance services on a medium to large scale. Due to the high entry price, it is less suitable for consultants with a smaller number of clients or remote stations that need management. Their smallest package in which minutes are rented does not seem suitable for most cases.
    Incentivized
    Read full review
    Nord Security
    It's very good for QA of applications where geolocation is a variable. Additionally it allows us to access resources only available in certain regions. In terms of market research, it allows us to review ads displayed by competitors in a certain locations.
    Incentivized
    Read full review
    Pros
    ISL Online
    • Prikaz strani na kateri se nahaja uporabnik
    • Prikaz kontaktov uporabnikov
    • Zgodovina pogovorov s strankami
    • Možnost spreminjanja statusa dosegljivosti
    • Nalaganje datotek, zajemov slik,..
    • Klepetalnik, ki je enostaven za uporabo
    • Nas obvesti, da smo dobili sporočilo, tudi če smo izven klepetalnika
    • Display the page the user is on
    • Displaying user contacts
    • Customer conversation history
    • Ability to change availability status
    • Uploading files, capturing images, etc.
    • An easy-to-use chatbot
    • Notifies us that we have received a message, even if we are outside the chat room
    Read full review
    Nord Security
    • NordVPN provide the best firewall protection.
    • Make your online surfing and experience more safe and secured.
    • NordVPN hide you prom all kinds of online threat.
    Read full review
    Cons
    ISL Online
    • Need a control toggle at least on AlwaysOn. User moves the mouse and you lose all control instantly.
    • Clipboard features are a bit wonky still, and your clipboard seems to get emptied a lot. So if you're trying to copy and paste you might lose something
    • Passwords for the systems are saved per machine, so if you work from multiple devices it can be tricky if you have complex passwords
    Incentivized
    Read full review
    Nord Security
    • Add more locations in Latam
    • It is really difficult to configure the Open VPN
    • Sometimes it takes a long time to connect to a server
    Read full review
    Likelihood to Renew
    ISL Online
    We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.
    Read full review
    Nord Security
    No answers on this topic
    Usability
    ISL Online
    Everything works well and quickly, and that's all we need. ISL Light always works, and we've never had a situation where the server was inaccessible or the website was down. It simply gives us a 100% guarantee that we can always log in to our customers' systems. We can install the ISL Light client at our customers' sites without any problems, even though security is high.
    Incentivized
    Read full review
    Nord Security
    I loved the NordVPN dedicted IP and p2p and the vast region this tool covers so without doubt this is a greata tool and I would recommand everyone to use it even for personal or proffessional use! This is a must have considering all the security and AI led warfare attacks are going on at the moment!
    Incentivized
    Read full review
    Reliability and Availability
    ISL Online
    During the entere time of use, I have never come across any availability issues.
    Read full review
    Nord Security
    No answers on this topic
    Performance
    ISL Online
    High performance!
    Incentivized
    Read full review
    Nord Security
    No answers on this topic
    Support Rating
    ISL Online
    We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.
    Read full review
    Nord Security
    No answers on this topic
    Implementation Rating
    ISL Online
    It was so easy!
    Incentivized
    Read full review
    Nord Security
    No answers on this topic
    Alternatives Considered
    ISL Online
    The main reason was price initially, after TeamViewer jacked up the price 3 fold come covid in start of 2020, told them to get stuffed and went elsewhere, back then they had a good reliable product, then after I switched to another provider, the came crawling back and offer me the same price I was paying before the COVID tax (3 times increase in price) like I said, told them to get stuffed, ISL on the other hand didn’t increase their price when covid started, so have been with them ever since.
    Incentivized
    Read full review
    Nord Security
    NordVPN has a number of partner companies, e.g. Revolut, N26, etc. which all offer NordVPN as a perk. I use it for that very reason. I haven't seen other products have a such a wide network of partners.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    ISL Online
    tot perfecte
    Incentivized
    Read full review
    Nord Security
    No answers on this topic
    Scalability
    ISL Online
    Easy to deploy onto new devices. Ability to group devices so they can managed remotely efficiently.
    Read full review
    Nord Security
    No answers on this topic
    Professional Services
    ISL Online
    No professional services used
    Incentivized
    Read full review
    Nord Security
    No answers on this topic
    Return on Investment
    ISL Online
    • It allows you to hold meetings with clients from other cities.
    • Ease of training staff from large groups
    • Resolving problems in a short time, which is an optimal strategy for improving delivery times
    • permite realizar reuniones con clientes de otras ciudades
    • Facilidad de capacitar personal de grupos numerosos
    • Resolucion de problemas en tiempo corto, lo cual es una estrategia optima para mejorar los tiempos de entrega
    Incentivized
    Read full review
    Nord Security
    • My work load is more improve and easy now
    • great protection from online threat.
    • speed is little bit slow but i can managed.
    Read full review
    ScreenShots

    ISL Light Screenshots

    Screenshot of remote access control in ISL Light.Screenshot of unattended access setup. Access can be allowed to as many computers as desired.Screenshot of a connection with a remote client, which can be set up by sending an email or sharing a link.Screenshot of interactions with the Windows UAC on a remote device.Screenshot of the dual panel File Manager, used to transfer files.Screenshot of the web console where remote desktop sessions can be managed from a web browser.