iSpring Suite vs. Higher Logic Vanilla

iSpring Suite gives me a platform to easily create training courses for any number of subjects, custom-designed to fit my workplace. I can include quizzes that allow me to track both the completion rate of the course and the success rate of the training. Its user-friendliness stands out and makes my role as Training Director much easier on a day-to-day basis.

For companies that want to customize almost anything and make the forum look like your site, Vanilla Forums is the one for you. Customization and automation of the data via the API with other systems is more than possible and they serve to be great as a hosting provider, dealing with all the upgrades, deployments and maintenance and threat management well. I would say they might be less turn key for a small application but the fact they have an open source community, the ability to find help and information can lower the barrier of entry for most.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Great range of images to use to show real people in the slides across the slideset because of the number of different actions they are doing
• Support is easy to access and always helpful with easy to understand advice as well as links to further knowledge
• Recording narration and editing within the iSpring Suite presentation makes it easy to use this function as a novice.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Gamification: The ability to incentivise community members to get involved with ranks and badges is one of the main reasons that we purchased the tool.
• Support: The Vanilla support team are incredible, often responding to issues very late at night and proactively fixing issues as soon as they occur.
• Customisation: Vanilla can be completely styled with css allowing us to match it to the branding of the rest of our website.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• More facial expressions of the characters.
• Update independent of my prompting/box checking.
• Add details on what the customized play includes when the mouse hovers over the icon. It took a bit of time to realize that this was where we could select different layouts.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• There are some features I wish Vanilla would implement that could improve ease of use in our specific community, but some of the ideas we have are not necessarily something that would benefit all of the forums that Vanilla works with.
• In the past, we've had issues with releases breaking some of our specific site features they built for us, but this has improved drastically recently.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I would give it 10 but I also like to try new solutions.

iSpring Suite is a perfect tool overall to create contents in collaboration with colleagues. There are some difficulties though in usability but the usability is OK in total. We are fully satisfied with the customer support. There are simple online tutorials and a team of competent support colleagues. The support content is sometimes not simply accessible, you need to search for them longer.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It is very intuitive and simple to operate. Our customers immediately came up with the curve and began contributing content.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Great software is only exceeded by their fantastic support. Prompt responses, complete with clearly outlined steps to follow, are just the beginning. There are tremendous resources and continual webinars to challenge what we think we know about the iSpring Suite. I often use PowerPoint to lay out marketing slides, add music and narration, then publish them as an MP4 video. I can count on iSpring support to assist me when I need help.

They did an amazing job transferring our content from GetSatisfaction. We had almost 100% success in the transfer of 8 years worth of content.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Ultimately, I selected iSpring Suite because of the ease of use and small learning curve. I needed to be able to start creating content immediately, and after doing trial periods with iSpring as well as some of the other options, it was clear that I could be up and running the quickest with iSpring. I don't see any features that are missing for what I need, and it was also the cheapest option.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

From a footprint standpoint, Vanilla has less technical bloat than vbulletin or InVision, and it outdoes Lithium as far as features and service go. The bloat of other services and ability to use new ways of engaging communities such as through Reactions are part of the reason Vanilla was selected. However, the features are better on a couple more seasoned platforms and more equipped to deal with issues and technical problems.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The ROI on this product has been great
• It has enhance my reputation personally within the organization. This has led to other departments requesting me by name to head up eLearning development projects, even delaying their own deadlines to ensure that I am involved.
• Other than a few duds (I let some inexperienced vocal talent slip thru in the heat of multiple conflicting deadlines), learner feedback has skyrocketed over that developed before I became involved and standardized the effort on iSpring

• Increased uptime and overall speed in the forum (compared to our previous phpbb solution)
• Increased usage by users which resulted in a higher pages/session in a short amount of time

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info