Likelihood to Recommend It is best suited for an MSP but it is also best not suited for an MSP. It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently. At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.
Read full review It is well suited for any business as they would have password / confidential data which needs to be stored. Hence this tool provides all those features which is required. The product becomes less appropirate to SMB segments as the per device licensing becomes very difficult as there are various applications available as a free ware. Hence the licensing model need to be re-thought
Read full review Pros The UI has been set up perfectly, there is a sub-menu for every possible bit of information you wish to store. There are a number of excellent features such as the autohiding passwords and quick searching from anywhere on the page. The recent addition of the IT Glue is also an excellent feature, it features online self-guided courses to become a certified IT Glue user. You can create and group custom documents together. IT Glue can be integrated with a number of platforms such as Autotask. IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze. Read full review Generating strong, random passwords: Password Genie has a built-in password generator that creates strong and unique passwords for each account. This eliminates the need for employees to come up with their own passwords and reduces the risk of them using easily guessable or weak passwords. Storing login information securely: Password Genie stores all login information in a secure location that is protected by a master password. This ensures that only authorized users can access the information and that it is protected against potential breaches. Syncing across multiple devices: Password Genie allows employees to access their login information from multiple devices, including smartphones, laptops, and tablets. This means that they can easily access the information they need, regardless of where they are working. Automatic login: Password Genie can automatically fill in login information on websites and apps, saving time and reducing the risk of typos. Read full review Cons Like many other MSPs we had the majority of our SOPs and KBs in Word docs. The best case scenario would be to simply drop those files directly into ITG without having to import them into the ITG documentation format. The import function is so broken as to not be an option because it completely ruins formatting and tends to drop images. Thus we have to manually copy/paste text and individually upload each image. They marketed the product as having true branding but that is stretching the truth. SSL is not an option so client-facing documents will give security errors in browsers. ITG does not appear to be concerned about this even though security is a major concern for all MSPs. Read full review Some of the users in my organization find it challenging to integrate Password Genie with other password management tools or services they are using, making it difficult to import or export password data. The user interface and experience of Password Genie are outdated or difficult to use, leading to a less streamlined password management process. It has limited Limited Import/Export Capabilities Read full review Likelihood to Renew Pros:
Convenient and secure password storage Easy-to-use password generator Automated password filling Lack of advanced features: Some users might find that Password Genie lacks some advanced features or customization options that are available in other password management tools. User interface: Some users might find the user interface of Password Genie to be less intuitive or less user-friendly compared to other password management tools. Read full review Usability Easy to train and use. Everything is in the same place. Multi factor authentication and access from anywhere make secure and convenient. Can do my job with out it. It also has a free read and paid write option for the client. We up sell this option making it a money maker as well.
Read full review Performance Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
Read full review Support Rating No problems with support when needed it. Their answers on how to handle DR/BC situations when ITG is down are not stellar. They don't seem to get the business risks of their suggestions to just give the xls backup to engineers (aka give all passwords of ALL clients to engineers in an unencrypted flat-file where it is easy to copy, print, etc.)
Read full review Alternatives Considered We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for.
Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
Read full review It’s very easy to operate from multiple devices & highly secure layer protection.I love using Password Genie because It keeps all of my passwords in one place and I can use it on all of my devices.Password Genie is very time savings & secure tools for digital online based company.Password Genie is helpful with password capture and replay. Syncs among Windows, Mac, Android, and iOS devices. Flags weak and duplicate passwords. Two-factor authentication. Fills Web forms with personal data.
Read full review Return on Investment We regret the purchase and have received little, if any, ROI. [In my expereience], the main feature we hoped to get ROI from (MyGlue) was so terrible we were embarrassed to roll it out to our clients. Because [I feel] it is slow and clunky, staff find quicker ways to access needed data so this is not used as much as we would have liked. Read full review The product it self cannot be deemed very expensive It does what it is buit for, hence I am doubtful that there could be a proper means to calculate the ROI of the product This tool is defenetly a must for admins as when they tend to leave the organization this tool can be really helpful in knowledge transfer sessions. Read full review ScreenShots