iVend Retail vs. Podium

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
iVend Retail
Score 8.0 out of 10
N/A
iVend Retail is a point-of-sale software solution with features such as stock management with handheld devices and SMS integration.N/A
Podium
Score 5.2 out of 10
N/A
Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.
$249
per month
Pricing
iVend RetailPodium
Editions & Modules
No answers on this topic
Podium Essentials
$249
per month 3 users
Podium Standard
$409
per month Unlimited users
Podium Professional
$599
per month Unlimited users
Offerings
Pricing Offerings
iVend RetailPodium
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
iVend RetailPodium
Best Alternatives
iVend RetailPodium
Small Businesses
Square POS
Square POS
Score 9.3 out of 10
Yext
Yext
Score 8.9 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.0 out of 10
Yext
Yext
Score 8.9 out of 10
Enterprises

No answers on this topic

Yext
Yext
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
iVend RetailPodium
Likelihood to Recommend
10.0
(1 ratings)
1.4
(42 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(3 ratings)
Usability
-
(0 ratings)
9.9
(4 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
1.4
(12 ratings)
Implementation Rating
-
(0 ratings)
10.0
(2 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
iVend RetailPodium
Likelihood to Recommend
CitiXsys
iVend Retail is very scalable, so can be used for small retailers, as well as multi-branch retailers. As the software is intuitive, training times are not extensive and allow a user to progress with other areas as they become familiar with the software. Any retailer will be familiar with the functions within a POS package, but there are many extra in iVend.
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Podium
Podium is well suited if your business needs are mindless Google Business reviews, and not much else. It's NOT appropriate for clients in the real estate industry. It's NOT appropriate for anyone needing a reliable VoIP solution. It should NOT be marketed as a VoIP product, b/c I found it fails MISERABLY in this regard.
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Pros
CitiXsys
  • Recording sales
  • Stock management
  • Sales reporting
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Podium
  • Maintains conversations indefinitely, so we are able to go back to confirm details from conversations.
  • Provides the ability for our company to have a 'team' messaging platform where we can communicate with one another via single person to a single person, groups where we can add/subtract members of the group... this is invaluable to our organization.
  • Until today(!), we could 'share' or forward a message to one another; oddly, that feature disappeared just today, so I'm hoping it's a glitch!
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Cons
CitiXsys
  • Other ERP connections
  • Cross language support
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Podium
  • Account manager communications: I had been asking my Podium account manager for integration with our CRM tool for over 8 months before my account manager fell silent. After another 6 months, I proactively reached out only to find out that the integration had been in Beta for months and 8 other companies had already integrated. It was frustrating that my account manager did not remember a key request and make the Beta available to me the minute that it was open.
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Likelihood to Renew
CitiXsys
No answers on this topic
Podium
Again, Podium has been so wonderful in the year and a half we have been using it, we are able to integrate it with our CRM and use alot of the available features. The most helpful has been getting TONS of reviews on MULTIPLE sites through Podium!
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Usability
CitiXsys
No answers on this topic
Podium
While giving our clients the ability to leave a review was there, we had much worse results and got fewer reviews through the Podium portal than we did by sending our clients simple email requests, or simply having our service staff ask for a review while still on the clients' job sites.
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Reliability and Availability
CitiXsys
No answers on this topic
Podium
We haven't had any outages or issues whenever we need it over the last few years of use
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Performance
CitiXsys
No answers on this topic
Podium
It moves quickly and has no issues with delays. Performance is good as it is a web-based tool
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Support Rating
CitiXsys
No answers on this topic
Podium
I have to send an email to get information. They have a chat system but I end up having to go through my rep for account questions. It was a little frustrating to not have a direct phone number to call with questions. I would like to see a helpline added.
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Implementation Rating
CitiXsys
No answers on this topic
Podium
We only had a hard time getting our technicians to remember to send the review invites.
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Alternatives Considered
CitiXsys
The alternatives in the market may be able to achieve some of what iVend does, but there is not an alternative around that can offer all options. iVend has POS, loyalty, ecom, passes, ERP and much more out of the box, without having to customise. This results in a low overall base cost.
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Podium
To be completely candid, I have not used another review software other than Podium. I've worked here for just over 2 years, and our company had just started using Podium. Podium has been useful and successful for our team; therefore, there has not been any reason for me to search for a new company. We are happy with Podium
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Scalability
CitiXsys
No answers on this topic
Podium
Its easy to scale to different departments as needed. We initially began using it to solve one problem and as new features became available it was easy to scale this and include other departments who could benefit from its tools
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Return on Investment
CitiXsys
  • Low initial cost to implement
  • Omni channel at the centre
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Podium
  • Use of Podium has increased the star rating on various review sites for all of our dealerships using the product.
  • Use of Podium has increased the volume of new monthly positive reviews on various review sites for all of our dealerships.
  • While we can't measure the impact that positive reviews have on car shoppers, we know that it influences them and we believe that it is a factor for some people in making the decision to visit the dealership. Some customers have come in and said they read our reviews and wanted to give us a shot. Others have even asked for a specific salesperson who's name has come up in positive reviews, without having ever met or spoken with that salesperson.
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ScreenShots