Jamf Connect vs. VerticalResponse

Jamf Connect works particularly well in our lab environments where the central "source of truth" for student accounts is our Okta IdP. As Apple has recommended moving away from Active Directory binding (which was our previous source of truth for authentication) we needed a new central way to manage this function. Okta worked well for other services on campus, and it was a smooth integration to make it work with Jamf Connect for virtually all use cases on campus (we still have a couple of NAS/SAN systems that require Active Directory).

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For businesses requiring advanced email marketing features like sophisticated automation, in-depth analytics, and extensive customization, VerticalResponse might fall short due to its limited featuresVerticalResponse is ideal for small businesses or freelancers who need a simple, straightforward email marketing tool. Its ease of use and basic features make it suitable for those without extensive technical expertise in email marketing

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• password sync works very well
• regular updates to Jamf Connect with improvements
• small and simple tool
• Account creation is now on next level after we don't need AD Bind

• I love the ease of list builder because we often times have a lot of data to import. It would be simply impossible without this tool, considering the amount of customer data we have for any one given email.
• We really enjoy the ease of use of the HTML wizard as well. It helps even a novice be able to make a beautiful and attention grabbing email.
• The dashboard is functional and easy to find when you need with a quick search.

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• More control over local access for non-cloud accounts
• Does not handle password changes made directly in Okta very smoothly
• Setting up configuration is a bit opaque to non-IdP personnel

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• The type face is small. Not sure if this is to avoid overwhelming the reader, but I could see this being an issue with vision-impaired people or people who don't see small print well.
• Sometimes I find it takes multiple clicks to make one simple change. I wish there was a search field at the top of the screen that allowed me to jump directly to a client's entry to update it there.

It is almost a certainty that we will continue to use Jamf Connect, even with Apple coming out with Platform Single Sign On. Jamf Connect provides several features that PSSO does not, such as "just in time" local account creation and automatic synchronization of enterprise credentials. It is unlikely that we would investigate other options at this time or in the near future.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Product is easy for both technical and non-technical people to use. A cost effective solution for sending out large number of messages. We can manage unsubscribes by individual accounts, so we can have multiple multiple accounts combined to maximize our buying power on credits. Effective API for sending/receiving data makes tool a valuable asset.

Jamf Connect is quite easy to use and has the necessary options on the login screen (such as WiFi network connection) for getting connected and authenticated. It has a simple to use menulet that allows password changes and resets as well as temporary elevation, all with very clear workflows. It also allows us to assign field staff to their client users' computers so that they can provide support without having to resort to LAPS accounts.

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I truly love this product. We are moving to an all-in-one system next year and my greatest fear in doing so is how much I will miss this platform. Although we are excited for things ahead, I will always keep Vertical Response in my back pocket incase I don't love the new platform as much

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Never had an issue with uptime

No issues

At Vertical Response the help desk associates are courteous, knowledgeable and helpful. You can tell they enjoy what they do. And clearly, they are well trained because most times, the first point of contact is able to resolve any issue you may have. There have been very few times where an associate has needed to get back to me or escalate me to a supervisor

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Basic functions and online help...we used what was needed, at the time, and will continue to explore other online trainings as our functional needs expand

Salesforce integration never worked right. We had to abandon.

The only other product we evaluated was Xcreds from TwoCanoes software, which is essentially a one person shop. We already were Jamf Pro customers, and Jamf Connect fulfilled all of the requirements for this function along with providing professional customer support. Since we already had a relationship with Jamf, it made perfect sense to add this product to our toolkit, and keep technical support contained within one organization.

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In addition to using Vertical Response personally I also manage email marketing for clients that already use Mailchimp, Robly and Constant Contact. While most of these platforms all offer similar features I choose Vertical Response first if the client does not have a platform in place. Typically I am also teaching the client how to use this tool and the Vertical Response visual interface is very easy for me to teach a client how to navigate and create their own campaigns.

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Independently Invited by TrustRadius

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• we need more time to understand how Jamf Connect and the configuration "really" works

• We were able to blast out promotions our company was having to customers which created an increase in business.
• By blasting out any service issues, it keeps our customers informed so that they are not wondering what is going on.
• Allows us to store unsubscribed emails so that we are not constantly pestering people who do not want to be emailed.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info