Jamf Now vs. JumpCloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jamf Now
Score 8.9 out of 10
N/A
Jamf Now, formerly Bushel, is a cloud-based Mobile Device Management (MDM) solution for iPads, iPhones, and Macs in the workplace. According to the vendor, Jamf Now makes device management accessible and affordable for everyone, so businesses can support their users without help from IT. Jamf Now helps configure settings on all Apple devices quickly and consistently over the air and allows users to manage their devices by centrally deploying apps anytime from anywhere. Jamf Now can be…N/A
JumpCloud
Score 8.6 out of 10
N/A
JumpCloud Directory-as-a-Service® is a cloud-based platform that enables IT teams to securely manage user identities and connect them to resources they need regardless of provider, protocol, vendor, or location. Directory-as-a-Service gives organizations a single pane of glass to manage users and systems. It allows administrators to grant users secure access to resources with protocols and access controls. It also includes APIs, tools, and integrations to maximize administrative flexibility and…N/A
Pricing
Jamf NowJumpCloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Jamf NowJumpCloud
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details$2 per month per Mac or iOS device. First 3 devices are free. Price per month per device, billed monthly. No minimum. Cancel at any time; no questions asked. As your needs change, add or remove devices. We bill you based on current number of managed devices.
More Pricing Information
Community Pulse
Jamf NowJumpCloud
Considered Both Products
Jamf Now
Chose Jamf Now
This is a directory as a service and doesn't really manage devices like Jamf. But it is more expensive and is more into managing users and devices. Liked it. But for cost and ease of use Jamf definitely wins this one. Also JumpCloud is better suited in my opinion to Windows and …
JumpCloud

No answer on this topic

Top Pros
Top Cons
Features
Jamf NowJumpCloud
Identity Management
Comparison of Identity Management features of Product A and Product B
Jamf Now
-
Ratings
JumpCloud
8.3
13 Ratings
2% above category average
ID-Management Access Control00 Ratings8.212 Ratings
ID Management Single-Sign On (SSO)00 Ratings8.612 Ratings
Multi-Factor Authentication00 Ratings8.713 Ratings
Password Management00 Ratings8.28 Ratings
Account Provisioning and De-provisioning00 Ratings8.313 Ratings
ID Management Workflow Automation00 Ratings7.89 Ratings
ID Risk Management00 Ratings8.28 Ratings
Best Alternatives
Jamf NowJumpCloud
Small Businesses
NinjaOne
NinjaOne
Score 9.2 out of 10
Dashlane
Dashlane
Score 9.2 out of 10
Medium-sized Companies
Cisco Meraki SM
Cisco Meraki SM
Score 9.7 out of 10
RSA Access Manager (Discontinued)
RSA Access Manager (Discontinued)
Score 10.0 out of 10
Enterprises
Cisco Meraki SM
Cisco Meraki SM
Score 9.7 out of 10
RSA Access Manager (Discontinued)
RSA Access Manager (Discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Jamf NowJumpCloud
Likelihood to Recommend
8.9
(4 ratings)
8.7
(13 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(2 ratings)
Usability
-
(0 ratings)
8.4
(10 ratings)
Support Rating
8.9
(2 ratings)
8.0
(11 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.9
(8 ratings)
Professional Services
-
(0 ratings)
7.9
(3 ratings)
User Testimonials
Jamf NowJumpCloud
Likelihood to Recommend
Jamf Software, LLC
Anywhere with under 100 Apple devices, I would recommend this service. It was always so simple to add a device you recently purchased to your inventory and be able to check in on it anytime. If they had more than 100, I would recommend Jamf Pro, the enterprise version of this software.
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JumpCloud
JumpCloud is least suited in situations where you have few devices, but lots of users. JumpCloud heavily focuses on the "One-User-One-Device" type of use, and does lack some of the features things like Active Directory is better suited for when having multiple users accessing one machine. Their Powershell APIs are fantastic and getting only more powerful. Lots of features are hidden behind these APIs, so admins not as familiar with Powershell would have more issues leveraging these tools. BYOD deployments are amazing, especially for macOS devices that are using Apple Business Manager and can leverage Zero Touch deployments. It is especially good at handling mixed systems, whereas other options, such as Jamf, are really suiting only for macOS, or Intune is more suited for Windows; JumpCloud managed to handle both systems well.
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Pros
Jamf Software, LLC
  • Resetting passwords remotely..
  • Locking or wiping a device.
  • Pushing new apps out to all or one iPad.
  • Controlling what apps are installed on the iPads.
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JumpCloud
  • User Management - The ability to control our users and set password/polices is made easy in the JC console
  • Device Management - Using JC each user is assigned to their own device with only the rights to do their job - When elevated rights are required, this is done simply via the JC console for the period of time required
  • SSO - Using JC's SAML SSO integrations we are building out our SSO offering and this is making for a much simpler daily user experience
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Cons
Jamf Software, LLC
  • I would like to see some more advanced functions for the iOS supervised mode. Maybe pushing iOS updates? Right now we can only see if it requires an update, but can't schedule an update time, etc.
  • I would like to see Jamf Now work with Apple to allow apps with in-app purchases that can be used with Jamf Now. Right now some apps don't have two versions available in the app store (a full version, and a free version with in-app purchases), so the single version free app with in-app purchases can't be used across our enterprise environment. :(
  • They could do with a better lost device activation lock. Currently, you can only lock a device from being erased and re-setup if you associate an icloud account with it and turn it on to find the lost device.
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JumpCloud
  • SSO via OpenID - Opening up their SSO from just SAML to including OpenID (OAuth) would allow us to make more use of the service and to also incorporate it into some internal testing suites
  • Time Limited User Elevation - The ability to time limit a users elevation of privileges would be a great addition
  • Extending device management to include LPA - Least Privilege Access is becoming a bigger ask from our external auditors - Being able to do this via JC would be amazing
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Usability
Jamf Software, LLC
No answers on this topic
JumpCloud
It's simple. I like how JumpCloud keeps things simple. Similar to Apple's ecosystem, they give you what you want with some extra features and bells and whistles but it doesn't take a large instruction manual to use it. They have the support system and KB articles to back up their product and learn about a feature and how to implement it
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Support Rating
Jamf Software, LLC
No body is perfect and occasionally, but rare, it take a little bit to get a reply on the chat, but overall as compared to other chat sessions it is pretty responsive and fairly quick. They allow you to upload a screen shot if that helps and to reply with solutions via email so I have it as a reference in writing for future problems.
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JumpCloud
I have rarely contacted support. When I have, the responses were within expected time frames, and easy to access. Community support is incredible, both from the JumpCloud representatives, and the user base community at large. The support pages on the website also are typically very well written and strike a nice balance between having the technical information needed, and also being easy to understand for the small business types that might not have as much of a technical background as an IT Admin.
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Implementation Rating
Jamf Software, LLC
No answers on this topic
JumpCloud
Being responsible for choosing the product after a POC and pilot we found the process to be simple and effective
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Alternatives Considered
Jamf Software, LLC
Ease of use, price point, support, features - are all the reasons why we chose Jamf Now.
Read full review
JumpCloud
Read full review
Contract Terms and Pricing Model
Jamf Software, LLC
No answers on this topic
JumpCloud
Some features would make more sense for us to be bundled by machine, instead of the user. We have fewer machines, and multiple users log into one machine, so doing something like paying per user for services like Patch Management are difficult to warrant the cost. I also feel a more complete package that includes common addon features; Patch Management and Password Manager, would be an improvement. It would also be nice if we could change packages, addons, and other billing services via self-service instead of reaching out to our account manager.
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Professional Services
Jamf Software, LLC
No answers on this topic
JumpCloud
services and professional team and support teams are good
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Return on Investment
Jamf Software, LLC
  • Low Cost: 2-3 dollars a device for a month was cheaper than the time spent repairing the Mac server.
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JumpCloud
  • Very easily add, or disable employee logins
  • Reduce "password fatigue" by being able to reduce password expiration requirements, and having single sign on
  • Higher security and visibility of security issues
  • Reduced onboarding time from days to minutes
  • Enabled easy reassignment of user accounts to another user via groups when employees leave
  • Quick securing of terminated users, or otherwise compromised accounts
  • Reduced user disablement time from previous manual methods requiring days, to literal minutes
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ScreenShots

Jamf Now Screenshots

Screenshot of DevicesScreenshot of AppsScreenshot of Blueprints