Jiminny vs. ServiceTitan

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jiminny
Score 8.3 out of 10
N/A
Jiminny helps commercial teams maximize their revenue through conversation intelligence. Jiminnycan record, transcribe and analyze conversations, giving users access to customer insights and full visibility into performance. Jiminny also helps to turn great sales leaders into great sales coaches, enabling users to drive change across sales teams with the goal of building high performing revenue generating teams.
$85
per month per user
ServiceTitan
Score 7.9 out of 10
N/A
ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual…
$125
per technician/per month
Pricing
JiminnyServiceTitan
Editions & Modules
No answers on this topic
ServiceTitan
$125
per technician/per month
ServiceTitan
$398
per month
Offerings
Pricing Offerings
JiminnyServiceTitan
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Best Alternatives
JiminnyServiceTitan
Small Businesses
Clari Copilot
Clari Copilot
Score 8.9 out of 10
Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies
Clari
Clari
Score 8.3 out of 10
Jotform
Jotform
Score 9.0 out of 10
Enterprises
Clari
Clari
Score 8.3 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
JiminnyServiceTitan
Likelihood to Recommend
10.0
(2 ratings)
6.0
(11 ratings)
User Testimonials
JiminnyServiceTitan
Likelihood to Recommend
Jiminny
Jiminy is great for client-facing meetings where a download is not an easy request (i.e. you have to download zoom, etc. otherwise). Great for teams who coach regularly and want to keep details on each meeting for each and every client interaction.
Read full review
ServiceTitan
LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!!Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks program. LIES! The amount of hours we spent on the phone with them, they should be paying me! All the issues that came about, they didn't even know how to fix themselves. We had to wait days for them to come up with solutions and call us back. So many batch's we transferred over to Quickbooks the amounts were completely wrong, doubled our transactions, or put into the wrong place. As you can see with other reviews the managed tech's price is outrageous. As well as the time cards, we always had errors we had to fix with that as well. DO NOT USE SERVICE TITIAN, IT WILL MAKE YOUR JOB 1000X HARDER!!!!!!!!!!!!! WAY TOO COMPLICATED THEN IT NEEDS TO BE AND HALF THE EMPLOYEES DON'T KNOW HOW TO HELP YOU.
Read full review
Pros
Jiminny
  • Captures every interaction.
  • Provides coaching tools.
  • Integrates with our other tools.
Read full review
ServiceTitan
  • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
  • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
  • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
Read full review
Cons
Jiminny
  • Coaching in Zoom integration.
  • Meeting passcodes.
Read full review
ServiceTitan
  • We'd like to be able to text estimates (currently, email is the only function)
  • We'd like to have audit trails on Customer and Location records (currently only at the job level)
  • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
Read full review
Alternatives Considered
Jiminny
Jiminny beats out other competitors hands down.
Read full review
ServiceTitan
No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.
Read full review
Return on Investment
Jiminny
  • After an employee left the company, I was able to research client meetings and gain valuable insights into their relationship that helped me move forward on the accounts seamlessly.
Read full review
ServiceTitan
  • We can more effectively retain customers and send them offers if it's been a while since their last visit.
  • Our cash flow has dramatically improved because now the technicians invoice everything.
  • We can get estimates out the door within the hour, not days later.
Read full review
ScreenShots

Jiminny Screenshots

Screenshot of Jiminny integrates with an existing tech stack to capture the voice of an organization's prospects and customers, and analyze each conversation. Playback lets reps listen back to conversations and share snippets, and it introduces data-driven coaching to maximize team performance.Screenshot of Jiminny automatically scores all conversations through AI to help the user understand at scale where to improve rep performance, identify coaching opportunities and enhance every stage of the deal cycle.Screenshot of On Demand allows users to search by team, host, customer, transcribed words or phrases, call score, coach, deal value, and deal stage.Screenshot of Team Insights gives leaders a snapshot view of how their team is improving over time, drill into individual rep performance and identify coaching opportunities.Screenshot of The Jiminny mobile app allows users to access the Jiminny platform wherever, whenever. It empowers teams to maximize their coaching potential, deliver insights and drive increased revenue on the go.Screenshot of The Jiminny dashboard displays recent call recordings with what upcoming meetings the Jiminny Notetaker is scheduled to join, a company's live feed for playback activity, and what calls are trending this month.

ServiceTitan Screenshots

Screenshot of Assign and view jobsScreenshot of Advanced reports and custom reportsScreenshot of Drag and drop dispatch board