JMP® is statistical analysis software with capabilities that span from data access to advanced statistical techniques, with click of a button sharing. The software is interactive and visual, and statistically deep enough to allow users to see and explore data.
$1,320
per year per user
Agentforce Sales
Score8.8 out of 10
N/A
Salesforce' Agentforce Sales (formerly Salesforce Sales Cloud) is the company's flagship CRM platform. The AI CRM for Sales features data built right in.
It is perfectly suited for statistical analyses, but I would not recommend JMP for users who do not have a statistical background. As previously stated, the learning curve is exceptionally steep, and I think that it would prove to be too steep for those without statistical background/knowledge
Obviously, for any business, there are two main areas to focus on — the sales path and the service path. Sales Cloud wouldn’t be suited for a company that’s primarily into support services. For those kinds of companies, Salesforce has a different product — Service Cloud. So, for anyone in the support or service space, Sales Cloud isn’t the right fit.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
JMP is designed from the ground-up to be a tool for analysts who do not have PhDs in Statistics without in anyway "dumbing down" the level of statistical analysis applied. In fact, JMP operationalizes the most advanced statistical methods. JMP's design is centred on the JMP data table and dialog boxes. It is data focused not jargon-focussed. So, unlike other software where you must choose the correct statistical method (eg. contingency, ANOVA, linear regression, etc.), with JMP you simply assign the columns in a dialog into roles in the analysis and it chooses the correct statistical method. It's a small thing but it reflects the thinking of the developers: analysts know their data and should only have to think about their data. Analyses should flow from there.
JMP makes most things interactive and visual. This makes analyses dynamic and engaging and obviates the complete dependence on understanding p-values and other statistical concepts(though they are all there) that are often found to be foreign or intimidating.
One of the best examples of this is JMP's profiler. Rather than looking at static figures in a spreadsheet, or a series of formulas, JMP profiles the formulas interactively. You can monitor the effect of changing factors (Xs) and see how they interact with other factors and the responses. You can also specify desirability (maximize, maximize, match-target) and their relative importances to find factor settings that are optimal. I have spent many lengthy meetings working with the profiler to review design and process options with never a dull moment.
The design of experiments (DOE) platform is simply outstanding and, in fact, the principal developers of it have won several awards. Over the last 15 years, using methods broadly known as an "exchange algorithm," JMP can create designs that are far more flexible than conventional designs. This means, for example, that you can create a design with just the interactions that are of interest; you can selectively choose those interactions that are not of interest and drop collecting their associated combinations.
Classical designs are rigid. For example, a Box-Benhken or other response surface design can have only continuous factors. What if you want to investigate these continuous factors along with other categorical factors such as different categorical variables such as materials or different furnace designs and look at the interaction among all factors? This common scenario cannot be handled with conventional designs but are easily accommodated with JMP's Custom DOE platform.
The whole point of DOE is to be able to look at multiple effects comprehensively but determine each one's influence in near or complete isolation. The custom design platform, because it produces uniques designs, provides the means to evaluate just how isolated the effects are. This can be done before collecting data because this important property of the DOE is a function of the design, not the data. By evaluating these graphical reports of the quality of the design, the analyst can make adjustments, adding or reducing runs, to optimize cost, effort and expected learnings.
Over the last number of releases of JMP, which appear about every 18 months now, they have skipped the dialog boxes to direct, drag-and-drop analyses for building graphs and tables as well as Statistical Process Control Charts. Interactivity such as this allows analysts to "be in the moment." As with all aspects of JMP, they are thinking of their subject matter without the cumbersomeness associated with having to think about statistical methods. It's rather like a CEO thinking about growing the business without having to think about every nuance and intricacy of accounting. The statistical thinking is burned into the design of JMP.
Without data analysis is not possible. Getting data into a situation where it can be analyzed can be a major hassle. JMP can pull data from a variety of sources including Excel spreadsheets, CSV, direct data feeds and databases via ODBC. Once the data is in JMP it has all the expected data manipulation capabilities to form it for analysis.
Back in 2000 JMP added a scripting language (JMP Scripting Language or JSL for short) to JMP. With JSL you can automate routine analyses without any coding, you can add specific analyses that JMP does not do out of the box and you can create entire analytical systems and workflows. We have done all three. For example, one consumer products company we are working with now has a need for a variant of a popular non-parametric analysis that they have employed for years. This method will be found in one of the menus and appear as if it were part of JMP to begin with. As for large systems, we have written some that are tens of thousands of lines that take the form of virtual labs and process control systems among others.
JSL applications can be bundled and distributed as JMP Add-ins which make it really easy for users to add to their JMP installation. All they need to do is double-click on the add-in file and it's installed. Pharmaceutical companies and others who are regulated or simply want to control the JMP environment can lock-down JMP's installation and prevent users from adding or changing functionality. Here, add-ins can be distributed from a central location that is authorized and protected to users world-wide.
JMP's technical support is second to none. They take questions by phone and email. I usually send email knowing that I'll get an informed response within 24 hours and if they cannot resolve a problem they proactively keep you informed about what is being done to resolve the issue or answer your question.
The customizations - We have an organization that operates differently from most companies, so we’ve had to implement quite a few customizations — and Salesforce allows us to do that quite quickly. Most of the time, delays come from dependencies on other internal parties rather than the system itself.
From my perspective as a consultant, one of the biggest advantages is that everything is in Salesforce — all the details, all in one place. The ability to customize it easily is a big plus; there’s really a lot you can do with it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In general JMP is much better fit for a general "data mining" type application. If you want a specific statistics based toolbox, (meaning you just want to run some predetermined test, like testing for a different proportion) then JMP works, but is not the best. JMP is much more suited to taking a data set and starting from "square 1" and exploring it through a range of analytics.
The CPK (process capability) module output is shockingly poor in JMP. This sticks out because, while as a rule everything in JMP is very visual and presentable, the CPK graph is a single-line-on-grey-background drawing. It is not intuitive, and really doesn't tell the story. (This is in contrast with a capability graph in Minitab, which is intuitive and tells a story right off.) This is also the case with the "guage study" output, used for mulivary analysis in a Six Sigma project. It is not intuitive and you need to do a lot of tweaking to make the graph tell you the story right off. I have given this feedback to JMP, and it is possible that it will be addressed in future versions.
I've never heard of JMP allowing floating licenses in a company. This will ALWAYS be a huge sticking point for small to middle size companies, that don't have teams people dedicated to analytics all day. If every person that would do problem solving needs his/her own seat, the cost can be prohibitive. (It gets cheaper by the seat as you add licenses, but for a small company that might get no more than 5 users, it is still a hard sell.)
We still need to include the production part. We started using Salesforce to sell the seeds — our inventory is in SAP — and from there we handle sales and track the process of planting, harvesting, selling, and then collecting payments. But we don’t yet manage the earlier production processes, like production planning. We handle allocation, but not full production planning, and that’s an area where we still have room for improvement.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
JMP has been good at releasing updates and adding new features and their support is good. Analytics is quick and you don't need scripting/programming experience. It has been used organization wide, and works well in that respect. Open source means that there are concerns regarding timely support. Cheap licensing and easy to maintain.
There are days when I wish we hadn't switched, but I know that if we put in the time, we will get to where we want to be with the software and that it has many more capabilities than anything else we looked at. However, the amount of time and onboarding we need to do is also far greater than we realized/were told when we originally bought the product. They told us we should hire onboarding support, but at the end, after we had already reached our budget maximum for this, so it's been slower than we had hoped.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The GUI interface makes it easier to generate plots and find statistics without having to write code. The JSL scripting is a bit of a steep learning curve but does give you more ability to customize your analysis. Overall, I would recommend JMP as a good product for overall usability.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Because I think it could be easier. We have different standards today since we’re used to interacting with consumer apps like Starbucks, where all you do is scan your card. Then, when you use Sales Cloud, there are still a lot of manual inputs. So my mission with AI is really about figuring out how to make that easier.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day." Points per Salesforce - 1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs. 2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers. 3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. 4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed. 5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale. 6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com. 7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements. 8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training. 9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Support is great and give ease of contact, rapid response, and willingness to 'stick to the task' until resolution or acknowledgement that the problem would have to be resolved in a future build. Basically, one gets the very real sense that another human being is sensitive to your problems - great or small.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.
I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.
We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
MS Excel with AnalysisToolPak provides a home-grown solution, but requires a high degree of upkeep and is difficult to hand off. Minitab is the closes competitor, but JMP is better suited to the production environment, roughly equivalent in price, and has superior support.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
So I've evaluated, implemented Microsoft Dynamics in the past. I've used Oracle CRM solutions. I've used Daylight, which is a very niche CRM system the last couple of years. And I've evaluated a variety from Legacy Microsoft Ones to Zoho and Sugar when making implementation decisions at other companies. But usually I've gone with Salesforce. I'd say it's better than most. The only one that I generally prefer, and last time I chose an implementation from scratch, I did Microsoft Dynamics. And the reason is for small mid-size organization, Microsoft Dynamics, if you already have Microsoft Office products, it's much better integrated to all of the Excel, Word, OneNote, Outlook email than what you get from Salesforce. And so that's the only one that if someone's a Microsoft organization and small sized company, it'll save a lot of integration things, a lot of security, a lot of login and access and IT management by just sticking within the Microsoft ecosystem. But outside of that, if you don't use Microsoft or if you're a large organization or have other needs that you want, Salesforce I'd say is better than all of the other CRM offerings out there. It's the easiest to use and the most robust and the most vendors and products for the ecosystem.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Salesforce is the most widely used CRM system. Professionalism tends to increase when things go wrong for market leaders. Salesforce considers us as users because they own the market. Having all of our data in one place and all of our teams working within Salesforce. Anyone who uses Salesforce is impacted by it, even if they don't.
It's very scalable as it has a ton of features (but you do need an admin who understands how to leverage these features). Because of the various features, we've also needed to host onboarding sessions with our users so that they can familiarize themselves with the platform, which isn't always super user-friendly or intuitive.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
ROI: Even if the cost can be high, the insights you get out of the tool would definitely be much more valuable than the actual cost of the software. In my case, most of the results of your analysis were shown to the client, who was blown away, making the money spent well worth for us.
Potential negative: If you are not sure your team will use it, there's a chance you will just waste money. Sometimes the IT department (usually) tries to deploy a better tool for the entire organization but they keep using the old tool they are used too (most likely MS Excel).
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It allows me to keep a close eye on all of my performance metrics through the Dashboard Reporting, ie what my sales pipeline looks like, how much it's changed in the last 60 days, new opportunities created in the last 7 days, # of emails sent for the week, etc. The ease of the design and output make it really easy to check my progress throughout the day to find where I have holes and am falling short on my personal and work goals. It's resulted in greater transparency with my Mgmt Team and shorter 1-on-1 mtgs with my boss as he can see exactly where I am at all times (to be fair, I'm a senior sales rep, so he pretty much lets me do my job completely unfettered), but it does prove that I am continually producing which recently resulted in a raise I didn't even ask for.
The SF repository is so detailed that I don't have to spend tons of time finding frequently used websites attached to a client or see what all interactions with the company look like. Even though I don't use SF for my bulk emails and email sequences, SF provides me with an email to use in the bcc of these emails which links everything back to SF. I find that extremely helpful. This really impacts my efficiency and I can honestly say that once I started using all the functionality of data management, it saved me about 20% of my time/week that I could then allocate towards other revenue-generating tasks like prospecting and account management. The more time I have for those, the better. My year-over-year on accounts 1 year and older just grew by 17% this last year.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
