Likelihood to Recommend Jobber - Field Service Software
When you have a lot of techs out in the field, Jobber helps to keep track of who is assigned to which job. This lessens the likelihood of miscommunication or having jobs "fall through the cracks." Techs do not need to physically come to the office for their assignments each day which saves time and money since they can access their Jobber assignments through their phones.
Read full review We use KickServ for nearly every aspect of our operation and cannot think of a scenario when it is "inappropriate" or "less appropriate". It is the backbone of our operation and is used for everything from data gathering to estimates to invoices to payments and accounts receivables to reports to tracking to storage of photos and past invoices. Better searching abilities would be good instead of having to create tags for things we don't know we are going to need later.
Read full review Pros Jobber - Field Service Software
The recurring job feature was key to our decision in selecting Jobber. There's a lot of flexibility in how you schedule recurring work. I especially like that you can select the frequency (weekly, monthly) coupled with either a specific date or day of the week/month. Client email reminders help our clients know when we're coming and provide an important point of contact. Customizing the email was easy. Client overview. It's extremely helpful to be able to view a client's record and see the upcoming visits along with the completed work. Read full review Organization - keeps everything organized nicely and has several different filters that you can use to view only the information you need. Simple website - this was important because you want it to load quickly when you are in the office and on the road. Database - keeps track of the things that you enter. This is nice when trying to get information on a product or a price when requested by the customer. Read full review Cons Jobber - Field Service Software
Pricey. They should consider some more affordable options. Design. As we ramped up our visual identity we were looking for a more modern design. To include visible discounting options on quotes, for example. Read full review Integration with email marketing Advanced searching capabilities (i.e. If I wanted to search for every job I did that had the words "water damage" in their descriptions). More ability to customize templates (like adding additional artwork, pictures) Read full review Likelihood to Renew Jobber - Field Service Software
I am anxious to replace it but there will be effort to learn and switch.
Read full review It's perfect for our company. We rely on it. Tech support is great. We're very happy.
Read full review Usability Jobber - Field Service Software
It is usable in multiple settings, but in my opinion preferably for small to medium-sized organizations. It covers the process as a whole and can be used in any segment (from creating a quote to client communication). The mobile app is very usable, intuitive, and especially useful for people working in the field
Read full review It is intuitive enough, but there is some training that will be necessary because of a perceived redundancy within their workflow. It can be hard to distinguish which stage a customer is in (thus what the most important thing to be working on, if you are in sales, for instance) without some training.
Read full review Support Rating Jobber - Field Service Software
There is hardly an app that covers it all while staying simple and wrapping up the process. From the filing of the request, everything goes smoothly following a natural progression. Reports are insightful, give you an instant overview and easy to understand. In addition, you can easily track any information from those on clients to expense tracking.
Read full review Very good technical help. The team is well-versed in their product and what to look for, particularly when interacting with other software platforms. You nearly always get a live person when you call, and if you don't, they will return your call promptly. This is another factor in my client's decision to move forward with their solution.
Read full review Alternatives Considered Jobber - Field Service Software
Jobber was the best for us by offering the right amount of professional features while not being overwhelming for a small company to use.
Read full review Easier to use than
Salesforce . More robust than Zoho. More functionality that is easier to learn than both.
Read full review Return on Investment Jobber - Field Service Software
This has helped us keep costs down by routing our jobs more efficiently. Specifically, it saves tons of time in routing the jobs, but also saves time/fuel for our drivers. Read full review We are essentially paper free. No paper work orders. We've been able to avoid a layer of middle management by supplementing this layer with technology. KickServ is a part of that layer. Negatively speaking, like all technology, it has created a void of human level connection. Because we know that we can deliver work orders to our foremen remotely, we are less likely to drive up to the shop and shake a hand or see someone face to face. We had to learn that lesson the hard way, that both technology and human connection are necessary to maintain our culture. Read full review ScreenShots