Joule vs. WRITER (Palmyra LLM)

Joule in SuccessFactors is well suited in case you just want to have a quicker way to execute quick actions for a couple of users, or if you extend Joule with some Joule skills. Apart from this at this point in Time I don't see a lot of default scenarios that Joule brings to the table in SuccessFactors.

Incentivized

I think Writer is perfect for marketing professionals who need to draft copy about dense topics and subject matter, such as within tech and product companies. It bridges the gap of knowledge between marketer and engineer and saves the former countless minutes to bring what the latter develops to the marketplace

Incentivized

• Users can prompt Joule to create business partners in MDG.
• The change process for Business partner (Customers/Suppliers) updation is made easy, particularly for updating data such as address and communication details.
• The workflow process has been simplified by Joule agents, such as identifying the high-priority task and sharing it with the end user.
• Improved data quality to almost 30%~50% in the CR creation process, which is a significant milestone for us.

Incentivized

• Rewrite tool is incredibly helpful; both in the Writer environment and the Google Chrome extension. Not buggy or laggy like other extensions I've tried.
• Ask Writer allows me to engage with documents in a conversational manner, instead of spending time crafting and sharpening my prompts.
• Quality responses from Ask Writer. Unlike other GPTs that are riddled with mistakes and hallucinations, I can use Writer confidently without being paranoid about triple-checking my work. I've used Writer for one year now and only found one error in that time.

Incentivized

• I would definitely like to see faster responses. One of the question I was getting when I was interacting with my customers here, they are saying how proactively Joule is updated or how fast it is updated with the real time technology and the things we are asking or what is the frequency of it, which was totally something to work on to see how continuous improvement is happening because if you are asking something. It's not helping the answers because it's just not updated, or there's no continuous improvement; that's something you should work on. And I think that will also help with faster response, at the speed and all that.

Incentivized

• i do find the organisation a bit confusing, like the functions available in 'ask Writer' being separate to the main window. there were lots of functions i wasn't able to find intuitively that we needed a support call for
• asking for a summary of key points doesn't always pick up the main points

Incentivized

As we explore, we can learn more. As i believe, we can only learn to live and live to learn stuffs. So as well AI does the same and improve itself. By trying and prompting joule more, we can use it in better ways. I would definitely wait and use the new versions shared in SAP Teched on Joule with more LLM involved

Incentivized

I would rate Joule’s overall usability a 10 out of 10 because it makes interacting with SAP incredibly simple, intuitive, and fast. The conversational interface removes the complexity normally associated with navigating SAP modules, running transactions, or building reports. Even non-technical users can get meaningful insights within seconds just by asking natural language questions.

Incentivized

as its cloud based, as of now, we see it available all the time and havent faced any issues while accessing. Not sure if this has high availability and Disaster recovery features got set up already with the default version that we are using at our organization. no issues so far.

Incentivized

SAP Joule's pages load quickly and it does display the information on what we are looking for w.r.to the knowledge base or the SAP articles.

Incentivized

Usually support for Joule takes longer than normal, and the correct answer always takes a long time to get, or we just don't get it at all, and we fix ourselves.

Incentivized

Joule implementation was easy but it has too many steps, it would be nice if part of the steps could be done automatically.

Incentivized

Deep SAP integration — it lives inside your SAP workflows and can take action directly (run queries, trigger orders, pull reports). Role-aware context — knows SAP role and authorizations automatically. Pre-built business process knowledge across HR, Finance, Supply Chain, etc. No prompt engineering needed for standard SAP tasks.

I tried to find the learning platforms on your search bar but nothing returned. It's basically a contest on who can implement our company's training point of view in all of their training assets/workflows. None of the 5 companies can match what WRITER did. This is because we would be needing a blank canvass to paint our vision of what a perfect training looks like; the other platforms may or may not be open to some of the suggestions that we might IMMEDIATELY need; since WRITER is just a regular Full-Stack AI platform and we already pay for it; we did not need to find another solution for this and potentially saved hundred thousand dollars

Incentivized

Yes as sap is used widely across organisation

Incentivized

• Allow us to have everyday operations smoother by automating repetitive tasks and reducing manual efforts, which saves time and improves efficiency.
• Facilitate effortless information access, since it allows us to search and receive instant responses.
• Reduces the complexity of SAP by pulling data from different modules and making it clear quickly.

Incentivized

• For its part Writer has built-in drawing tools, facilitating my work on new basic technological creations.
• It also has a complete equation editor when quantifying any report.
• But it has a limited group of Fonts and at the same time has a slow processing speed

Incentivized