Likelihood to Recommend
JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution. The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
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Despite a few of the design/interface frustrations, Revenue.io (RingDNA) is a powerful that is well made and continues to improve. Conversation AI, while underutilized at our company, can provide great value to any Sales team if used correctly. I look forward to seeing what new changes come our way
Read full review Pros Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad. Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others. Create and analyze real-time reports, customer statistics, products, services, sales, and surveys. Read full review Speed at calling through lists, loading the account data into the intelligent dallier Using the calling notes and other values, as triggers into our workflows Using ringDNA data in our Marketing cloud journeys for customer service and sales purposes. For example, triggering an email send based on the results of a phone call Read full review Cons Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas) Pricing seems to have increased, which affected the benefit we originally found in the service Increased functionality, such as bulk SMS Messaging and power-dialer Read full review Sometimes it loses the quality of the calls, I do not understand if it is the platform or the customers when calling. They could put in a phone number checker, I've had trouble with that several times already. The reports it generates tend to be limited no matter what subscription you have. Read full review Likelihood to Renew
Our company is very happy with RingDNA and our experience with using it only continues to improve over time.
Read full review Usability
I can say that this platform has been a great help from the beginning of the implementation and has helped exponentially to grow as a company. At no time have we had problems at the beginning or any confusion when using this software for the first time, it has always been very easy to use its interface and tool. In case we don't know something, technical support has always been helpful.
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It fulfills our requirements for what we were looking for among the products available in the market. They have given demos so well and address all of our issues very well. They also quoted the best price for what we had in mind. Overall, it helps us zero in on our search with all the requirements and budget in mind.
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It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.
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I honestly think that
is a more complete solution as far as the user interface goes. However, Ring DNA has the added call intelligence feature that sales loft doesn't have, so we went with ring dna.
Read full review Return on Investment Overall, JustCall showed us the value of having an integrated tool to allow the execution of SMS messaging from within Pipedrive. It definitely allowed us to add in additional touchpoint that some decision makers and prospects felt more comfortable using. Despite the tight integration with Pipedrive, the totality of the solution added more overhead in financial and configuration/personnel terms than we were looking for. Since we had established a great set up for our phone systems already, adding another one just to access SMS didn't make sense. SMS from inside Pipedrive was the only function we were looking for. Just Call does this, and does it really well. But since we had our phones and VOIP already providing this outside of Pipedrive, it was ultimately not suitable. It became an expense for which there was not really a clear justification for in terms of ROI. Read full review RingDNA has a significant impact on our ability to manage our activities with our sales team Analytics gives us absolute transparency across our sales and service teams Essentially this enables us to truly see and act on what is happening and make overall improvements to marketing, sales and services Read full review