Likelihood to Recommend
The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
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I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help
Read full review Pros Gives you real time data to systems on my network. I can get information on all applications running on devices on my network. I can get information on what systems are not currently patched and up to date with MS and Virus definitions! Read full review Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet. Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date. Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system. Read full review Cons Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting. Customer support will just refer you to search itninja.com when you call in for support issues. KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best. KACE Amp agent constantly breaks, and has to be re-installed on end user computers. A parent-child relationship in the ticketing system requires you to create a process. Remote provisioning fails consistently and does not provide any useful information as to why it failed. K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it. Read full review The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation. The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets. The KACE SMA could improve the UI of the software with the addition of different CSS color schemes. Read full review Usability
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
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KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
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DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM! It has been a great addition to our County IT tools!
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We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
Read full review Return on Investment Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue. The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset. We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price. Read full review KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs) KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically Read full review ScreenShots