22 Ratings
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Score 8.1 out of 100
20 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

KACE Systems Management Appliance

I think it has added value for any organization. It reduced our Tech Support cost by:-Supporting users anywhere-Reducing users downtime as well keep them informed with the status of their tickets-Managing software and hardware actively-Processing automation-deploy mass software installs, patching or updates- Provide approved software's to users to install without IT help
Thayer Ramahi | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

N-able MSP Manager (formerly Solarwinds MSP Manager) is best suited for small to medium-sized teams and projects. It is slow and lacks customizability and features as compared to other tools available in the market today. You can definitely consider other products based on your requirements.
Panav Beri | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

KACE Systems Management Appliance
8.9
N-able MSP Manager (formerly Solarwinds MSP Manager)
Software and hardware inventory tracking
KACE Systems Management Appliance
9.1
N-able MSP Manager (formerly Solarwinds MSP Manager)
License management
KACE Systems Management Appliance
8.6
N-able MSP Manager (formerly Solarwinds MSP Manager)
Asset lifecycle monitoring
KACE Systems Management Appliance
8.9
N-able MSP Manager (formerly Solarwinds MSP Manager)
Contract management
KACE Systems Management Appliance
8.4
N-able MSP Manager (formerly Solarwinds MSP Manager)
Asset relationship management
KACE Systems Management Appliance
9.3
N-able MSP Manager (formerly Solarwinds MSP Manager)

Incident and problem management

KACE Systems Management Appliance
N-able MSP Manager (formerly Solarwinds MSP Manager)
5.7
Organize and prioritize service tickets
KACE Systems Management Appliance
N-able MSP Manager (formerly Solarwinds MSP Manager)
7.2
Expert directory
KACE Systems Management Appliance
N-able MSP Manager (formerly Solarwinds MSP Manager)
3.5
Service restoration
KACE Systems Management Appliance
N-able MSP Manager (formerly Solarwinds MSP Manager)
3.9
Self-service tools
KACE Systems Management Appliance
N-able MSP Manager (formerly Solarwinds MSP Manager)
3.5
Subscription-based notifications
KACE Systems Management Appliance
N-able MSP Manager (formerly Solarwinds MSP Manager)
7.3
ITSM collaboration and documentation
KACE Systems Management Appliance
N-able MSP Manager (formerly Solarwinds MSP Manager)
7.3
ITSM reports and dashboards
KACE Systems Management Appliance
N-able MSP Manager (formerly Solarwinds MSP Manager)
7.3

ITSM asset management

KACE Systems Management Appliance
N-able MSP Manager (formerly Solarwinds MSP Manager)
6.7
Configuration mangement
KACE Systems Management Appliance
N-able MSP Manager (formerly Solarwinds MSP Manager)
6.3
Asset management dashboard
KACE Systems Management Appliance
N-able MSP Manager (formerly Solarwinds MSP Manager)
7.1

Change management

KACE Systems Management Appliance
N-able MSP Manager (formerly Solarwinds MSP Manager)
2.7
Change calendar
KACE Systems Management Appliance
N-able MSP Manager (formerly Solarwinds MSP Manager)
1.0
Service-level management
KACE Systems Management Appliance
N-able MSP Manager (formerly Solarwinds MSP Manager)
4.5

Pros

KACE Systems Management Appliance

  • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
  • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
  • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
Jeff Nickles | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

  • Billing automation straight through to Quickbooks' desktop has saved me a lot of time for clients on subscriptions. Adding tickets during the month and having them all show up in the Quickbooks invoices at month-end is a godsend in terms of time spent in billing/invoicing.
  • The ticketing system in the helpdesk definitely gives my business a more professional look, especially for clients looking for that kind of ticketing system.
  • Alerting me to aging tickets and the use of SLA (service level agreements) helps me prioritize client responses. Even with some of my better clients who don't have an SLA with me, I set up some fake SLAs to ensure I am responding in a timely manner.
Les Klassen Hamm | TrustRadius Reviewer

Cons

KACE Systems Management Appliance

  • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
  • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
  • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
Andy Anschutz | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

  • The options for billing take a lot of learning and tweaking to get just right for your company. It could be easier and have more options to choose from.
  • Custom templates for automatic helpdesk responses would be very helpful.
  • Per user-banked responses for each user to have quick replies to general tickets.
Anonymous | TrustRadius Reviewer

Usability

KACE Systems Management Appliance

KACE Systems Management Appliance 8.5
Based on 3 answers
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
Anonymous | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

No score
No answers yet
No answers on this topic

Support Rating

KACE Systems Management Appliance

KACE Systems Management Appliance 8.8
Based on 6 answers
KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
Anonymous | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

N-able MSP Manager (formerly Solarwinds MSP Manager) 3.9
Based on 4 answers
I had the chance to talk to SolarWinds reps at their Empower conference. They asked how we liked MSP Manager. (For full disclosure, we use their whole suite of products). I told them it's the worst ticket software I have ever used. They said that it wasn't the first time they had heard that. I did not doubt that he was telling the truth.
chris maddox | TrustRadius Reviewer

Alternatives Considered

KACE Systems Management Appliance

We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
Anonymous | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

While Zendesk is a superior ticketing system, it does not have (at the time) the features we also needed around time tracking and billing.
Anonymous | TrustRadius Reviewer

Return on Investment

KACE Systems Management Appliance

  • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
  • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
Anonymous | TrustRadius Reviewer

N-able MSP Manager (formerly Solarwinds MSP Manager)

  • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
  • Searching for a ticket requires scrolling, wasting time
chris maddox | TrustRadius Reviewer

Screenshots

KACE Systems Management Appliance

N-able MSP Manager (formerly Solarwinds MSP Manager)

Pricing Details

KACE Systems Management Appliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

N-able MSP Manager (formerly Solarwinds MSP Manager)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

KACE Systems Management Appliance
8.5
N-able MSP Manager (formerly Solarwinds MSP Manager)
6.2

Usability

KACE Systems Management Appliance
8.5
N-able MSP Manager (formerly Solarwinds MSP Manager)

Support Rating

KACE Systems Management Appliance
8.8
N-able MSP Manager (formerly Solarwinds MSP Manager)
3.9

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