23 Ratings
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Score 8.5 out of 100
22 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    IT Asset Management

    7.9

    KACE Systems Management Appliance

    79%

    N-able MSP Manager

    Feature Set Not Supported
    N/A
    KACE Systems Management Appliance (SMA) ranks higher in 5/5 features

    Software and hardware inventory tracking

    8.5
    85%
    11 Ratings
    N/A
    0 Ratings

    License management

    7.1
    71%
    10 Ratings
    N/A
    0 Ratings

    Asset lifecycle monitoring

    7.8
    78%
    9 Ratings
    N/A
    0 Ratings

    Contract management

    7.5
    75%
    5 Ratings
    N/A
    0 Ratings

    Asset relationship management

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Incident and problem management

    KACE Systems Management Appliance

    Feature Set Not Supported
    N/A
    5.3

    N-able MSP Manager

    53%
    N-able MSP Manager ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    4.5
    45%
    4 Ratings

    Expert directory

    N/A
    0 Ratings
    3.5
    35%
    4 Ratings

    Service restoration

    N/A
    0 Ratings
    3.9
    39%
    2 Ratings

    Self-service tools

    N/A
    0 Ratings
    3.5
    35%
    4 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.3
    73%
    3 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    7.3
    73%
    3 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    7.3
    73%
    3 Ratings

    ITSM asset management

    KACE Systems Management Appliance

    Feature Set Not Supported
    N/A
    6.7

    N-able MSP Manager

    67%
    N-able MSP Manager ranks higher in 2/2 features

    Configuration mangement

    N/A
    0 Ratings
    6.3
    63%
    3 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    7.2
    72%
    3 Ratings

    Change management

    KACE Systems Management Appliance

    Feature Set Not Supported
    N/A
    2.8

    N-able MSP Manager

    28%
    N-able MSP Manager ranks higher in 2/2 features

    Change calendar

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Service-level management

    N/A
    0 Ratings
    4.5
    45%
    4 Ratings

    Attribute Ratings

    • KACE Systems Management Appliance (SMA) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.3

    KACE Systems Management Appliance

    83%
    11 Ratings
    4.0

    N-able MSP Manager

    40%
    4 Ratings

    Usability

    8.6

    KACE Systems Management Appliance

    86%
    3 Ratings

    N-able MSP Manager

    N/A
    0 Ratings

    Support Rating

    9.4

    KACE Systems Management Appliance

    94%
    6 Ratings
    3.9

    N-able MSP Manager

    39%
    4 Ratings

    Likelihood to Recommend

    Quest

    I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help
    Read full review

    N-able

    It's a good company to grow with because as needs change there are more features available.
    Read full review

    Pros

    Quest

    • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
    • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
    • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
    Read full review

    N-able

    • Web Based
    • Automated Ticket creation
    Read full review

    Cons

    Quest

    • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
    • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
    • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
    Read full review

    N-able

    • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
    • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
    • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
    Read full review

    Pricing Details

    KACE Systems Management Appliance

    Starting Price

    Editions & Modules

    KACE Systems Management Appliance editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      N-able MSP Manager

      Starting Price

      Editions & Modules

      N-able MSP Manager editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        Quest

        Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
        Read full review

        N-able

        No answers on this topic

        Support Rating

        Quest

        KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
        Read full review

        N-able

        They're good at resolving issues when they arise.
        Read full review

        Alternatives Considered

        Quest

        We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
        Read full review

        N-able

        MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
        Read full review

        Return on Investment

        Quest

        • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
        • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
        Read full review

        N-able

        • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
        • Searching for a ticket requires scrolling, wasting time
        Read full review

        Screenshots

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