Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM…
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Riverbed Aternity
Score 5.0 out of 10
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Riverbed Aternity delivers AI-enabled insights based on real end user experience data and high-fidelity telemetry across endpoints, application, infrastructure and network.
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KACE Systems Management Appliance (SMA)
Riverbed Aternity
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KACE Systems Management Appliance
Riverbed Aternity
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Community Pulse
KACE Systems Management Appliance (SMA)
Riverbed Aternity
Features
KACE Systems Management Appliance (SMA)
Riverbed Aternity
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help
We are a services organization and we use Riverbed SteelCentral AppInternals with our customers. It has allowed us to expand the footprint in the application management business with virtually all of our major accounts. We were able to expand and go into other applications that we weren't in or offering previously. Now, we have a new value proposition for our customer enhanced visibility, enhanced stability, and we can reduce our cost to them because our cost structure is reduced by using Riverbed SteelCentral AppInternals.
Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
The tool demands High CPU resources to perform monitoring which reduces the overall performance and the user experience is sluggish
Also a good amount of training is required to set up the different use cases and monitoring parameters which in return demands a dedicated resource to work on the tool
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
The support I give the highest rating because it is really amazing. Every time we triggered the tool support, we were very well served very quickly and efficiently. The problems were solved quickly and without stress. The staff helped us within minutes and had a lot of patience with us
We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
There is a wide variety of APM solutions out there for companies to pick from. Riverbed AppInternals sits near the top of the stack certainly. We already deploy steelhead units across the estate with client licenses, that aided us in our decision to select AppInternals. We found the costs of AppDynamics and New Relic ( which we had trials for) both costly against AppInternals.
This product has really wonderful features and one of the most valuable ones is the transaction searches into TTW.
This will show you the operations that occurred under conditions that the user specifies, giving you the opportunity to drill down on the things that are more important and affecting system performance.
Besides that, the capability of analyzing each individual transaction captured to a very low-level detail (method call/line of code). This ability empowers the testing teams to provide more visibility to developers on how they can improve.
