Kaseya VSA vs. SolarWinds Network Automation Manager (NAM)

If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.

Well Suited Areas - 1. Network Fault and Performance Monitoring 2. Network Devices Configuration Backup and Configuration Push 3. Netflow Analysis 4. Call Quality Monitoring for Cisco and Avaya 5. Users Ports Management 6. DSN/DHCP Monitoring 7. Alerting and Integration Not Well Suited - 1. Predictive Intelligence based Alerting or data analysis 2. REST API Based Monitoring. 3. SD-WAN Monitoring

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• Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
• Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
• VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.

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• Fault and Performance Monitoring
• Devices Configuration Backup
• IP Address Management
• Voice Infrastructure Monitoring
• Users Ports monitoring
• Netflow Traffic Utilization

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• Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
• Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.

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• Support for more call infra provider vendors
• Cloud Network Monitoring
• Event Management
• Predictive Intelligence using AIOps and ML

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Excellent product with easy learning curve

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I think this is a solid tool for enterprise IT, however it would be higher if Kaseya VSA addresses the areas raised around recent stability, their support team, multiple session & screen support etc. It does do it's main job and allows an easy way for IT to operate and is mostly fine.

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It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service

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There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!

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Well Solarwinds is placed much ahead of these products because of the following reasons - One single tool which can perform Fault, Performance Monitoring, Network Bandwidth Utilization, Devices configuration backup, IP Address Management, NetPath, Voice Infra Monitoring, Traps and Syslog Logging, Alerting's, Users Ports Monitoring, Rpeorting etc and hence this make Solarwinds a complete solutions. Whereas other products Like Microfocus requires multiple modules and installation is not easy. LogicMonitor on the other side is well competing (Specially SD-WAN Monitoring) with Solarwinds but it still lacks Devices Configuration Push feature, IP Address Management, NetPath, Users Port Monitoring etc.

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• It has increased the efficiency of operational tasks for our technicians
• It has change the speed at which we are able to deploy updates and software patches
• It caused us to spend additional money on more security tools due to concern from breaches

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• Our Network Health has improved with Proactive Monitoring
• Cost reduction on additional products like PowerBI for Reporting
• Service Now Integration was easy enough and hence less efforts and cost

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info