Kaseya VSA vs. UltraWPM

If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.

If you need to gauge whether your site is up or down, then Neustar will give you exactly what you are looking for. However, if you need more granularity for specific application or sub-systems and their functionality, this product will need to be subsidized with other applications that provide more data or information on how individual components or systems are working.

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• Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
• Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
• VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.

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• It allows access to a history of checks, how much time they took, and if any errors were detected.
• It can alert several people, or many in a group, for information related to the application availability.
• When drilling down into the check, the logs can pinpoint the exact time and code events and how long each step took to respond.

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• Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
• Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.

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• The interface can be buggy.
• We have experienced false positives of a system outage that was not accurate.
• It's not a true measure of system performance or uptime, but simply judges up or down from a holistic view.

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Excellent product with easy learning curve

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I think this is a solid tool for enterprise IT, however it would be higher if Kaseya VSA addresses the areas raised around recent stability, their support team, multiple session & screen support etc. It does do it's main job and allows an easy way for IT to operate and is mostly fine.

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It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service

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There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!

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To be honest, I am not certain why this product was initially chosen over other products. It was being used when I started working at a new job. I was trained on its use and focused on tracking issues when an alert was given. There are many products that can be used for monitoring site uptime. Neustar definitely has its uses for monitoring if a site is up or down, but its lack of granularity can turn some away.

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• It has increased the efficiency of operational tasks for our technicians
• It has change the speed at which we are able to deploy updates and software patches
• It caused us to spend additional money on more security tools due to concern from breaches

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• Our company at one time gauged overall system uptime using Neustar WebMetrics to provide this data
• Due to the limitations with the applications ability to show system functionality and uptime we have begun using other methods for determining system uptime for our customers.
• The interface can be a bit tricky to understand during first use. There is somewhat of a learning curve.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info