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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kaseya VSA

    Score8.3 out of 10
    N/AKaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well as antivirus and malware capabilities with real-time threat alerts.N/A

    XEOX

    Score10 out of 10
    N/AXEOX is a cloud-based remote management and monitoring solution that includes optimized patch management, integrated remote access, software deployment, and IT asset management. It is used to centrally manage the IT landscape of all computers and servers within organizations, and keeps track of inventory and software.

    $1.50

    per month per installation

    Pricing
    Kaseya VSAXEOX
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Kaseya VSAXEOX
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Kaseya VSAXEOX
    Considered Both Products
    Kaseya
    No answer on this topic
    XEOX
    No answer on this topic
    Key User Insights
    Would buy again
    81%
    Would buy again
    13 Answers
    No answers on this topic
    Delivers good value for the price
    88%
    Delivers good value for the price
    14 Answers
    No answers on this topic
    Happy with the feature set
    88%
    Happy with the feature set
    14 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    13 Answers
    No answers on this topic
    Implementation went as expected
    93%
    Implementation went as expected
    14 Answers
    No answers on this topic
    Features
    Kaseya VSAXEOX
    Application Performance Management
    Comparison of Application Performance Management features of Kaseya VSA and XEOX
    Feature
    Kaseya VSA
    7.5
    1 Ratings
    5% above category average
    XEOX
    -
    Ratings
    Virtualization monitoring8.01 Ratings00 Ratings
    IT Asset Discovery7.01 Ratings00 Ratings
    Monitoring Tasks
    Comparison of Monitoring Tasks features of Kaseya VSA and XEOX
    Feature
    Kaseya VSA
    6.7
    13 Ratings
    6% below category average
    XEOX
    -
    Ratings
    Remote monitoring9.013 Ratings00 Ratings
    Network device monitoring8.013 Ratings00 Ratings
    Activity Monitoring8.01 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of Kaseya VSA and XEOX
    Feature
    Kaseya VSA
    7.5
    12 Ratings
    11% above category average
    XEOX
    -
    Ratings
    Patch Management8.012 Ratings00 Ratings
    Policy-based automation9.012 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of Kaseya VSA and XEOX
    Feature
    Kaseya VSA
    6.8
    1 Ratings
    3% below category average
    XEOX
    -
    Ratings
    Attended device access8.01 Ratings00 Ratings
    Unattended device access8.01 Ratings00 Ratings
    Virtual device access9.01 Ratings00 Ratings
    Multiple-display support1.01 Ratings00 Ratings
    Multiple concurrent sessions8.01 Ratings00 Ratings
    Best Alternatives
    Kaseya VSAXEOX
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    Panda Systems Management
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    Medium-sized Companies
    N-able N-sight RMM
    Score7.4 out of 10
    N-able N-sight RMM
    Score7.4 out of 10
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Kaseya VSAXEOX
    Likelihood to Recommend
    8.0
    (30 ratings)
    10.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    5.5
    (8 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Kaseya VSAXEOX
    Likelihood to Recommend
    Kaseya
    If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
    Read full review
    XEOX
    XEOX is very well suited for scenarios where a high level of customization is needed. No other tool we have tested can be tailored so exactly to one's needs. It is possible to automize basically anything using custom scripts and the monitoring and health state of the devices is completely customizable, individually for every device.
    However, this reflects in the complex interface which is quite overwhelming at first sight. Therefore, I highly recommend contacting the support team to get an introduction into their product. They offer one-to-one meetings for free and make the first steps a lot more easier!
    Read full review
    Pros
    Kaseya
    • Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
    • Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
    • VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
    Incentivized
    Read full review
    XEOX
    • It has a health state for our devices which is completely customizable per device. So we can see on first sight whether there are some issues which are relevant for us.
    • It is possible to run arbitrary powershell scripts which makes it even possible to automize tasks which are not supported natively by XEOX.
    • The Windows patching is highly customizable: Even complex patch plans with multiple device groups which are patched at different times can be implemented.
    • The support is excellent. The response time is typically within hours on working days. They have also implemented some of our features requests. Everything is included in the licence.
    Read full review
    Cons
    Kaseya
    • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
    • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
    Incentivized
    Read full review
    XEOX
    • At first sight, the interface is quite complex and it requires some time to get used to it.
    • There is no ticketing system included.
    • The documentation is partly outdated and incomplete.
    Read full review
    Likelihood to Renew
    Kaseya
    Excellent product with easy learning curve
    Incentivized
    Read full review
    XEOX
    No answers on this topic
    Usability
    Kaseya
    I think this is a solid tool for enterprise IT, however it would be higher if Kaseya VSA addresses the areas raised around recent stability, their support team, multiple session & screen support etc. It does do it's main job and allows an easy way for IT to operate and is mostly fine.
    Incentivized
    Read full review
    XEOX
    No answers on this topic
    Support Rating
    Kaseya
    It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
    Incentivized
    Read full review
    XEOX
    The support answers withing hours (sometimes even minutes) on working days. One can also arrange a one-to-one meeting with them to go over specific needs. They even advised me on creating a good patch plan and shared their knowledge of patch management with me. Everything without any additional costs besides the standard licenses.
    Read full review
    Alternatives Considered
    Kaseya
    There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
    Incentivized
    Read full review
    XEOX
    No answers on this topic
    Return on Investment
    Kaseya
    • It has increased the efficiency of operational tasks for our technicians
    • It has change the speed at which we are able to deploy updates and software patches
    • It caused us to spend additional money on more security tools due to concern from breaches
    Incentivized
    Read full review
    XEOX
    No answers on this topic
    ScreenShots

    XEOX Screenshots

    Screenshot of the XEOX patch management solution, which automatically detects missing updates, promptly installs them on various endpoints, and maintains an overview of the organization's compliance status.Screenshot of XEOX's remote access, which eliminates the need to open incoming ports or use VPN, and is backed by security measures including MFA, role-based access and encryption. The solution also offers access through web access from any device, without the need for client downloads.Screenshot of XEOX's automated inventory management for Windows workstations and servers, which provides real-time insights into managed hardware and software assets. With inventory management software, users can understand the devices in the organization's possession, their configurations, software utilization, and identify devices that require an upgrade.