Keap vs. SellHack

Keap is very good at contact management and automation creation but weaker at email campaign creation. I was particularly interested in a function where when manually entering a new contact, you are then able to email that contact using a premade HTML template. It will currently not do this. There is a workaround, but it is unnecessarily ponderous.

Incentivized

SellHack is great for anyone who is in sales or whose work requires the need to build lists or to search for missing email addresses. Many businesses and social media sites provide email addresses, but of course depending upon industry many do not, so SellHack is my go to tool when I absolutely have to find an email.

Incentivized

• Pricing: Keap Max Classic (formerly Infusionsoft) is affordable for nonprofits and small businesses and includes all the automation features we need!
• Customer Support: Our onboarding and success coaches have been so helpful, taking into account some unique processes we have and finding solutions.
• Updates: Keap is constantly providing more and better solutions!

Incentivized

• Often I'll be searching for an email address, so I'll go to LinkedIn, ZoomInfo, Sales Navigator. These are all services the my firm pays for me. But inevitably I will need another sure fire source and SellHack is my go to tool, it will find email addresses often when I can't find them anywhere else.
• I use Hunter also, but many times I found addresses on SellHack that I couldn't find on Hunter.
• I love that you can subscribe and purchase various levels of searches per month, or if you want you can buy x amount of searches that don't expire.
• SellHack has a nice Chrome extension that stays on top so when I'm searching I can click on it from the pull down and enter the data and copy/paste the results into my CRM.

Incentivized

• More articles and videos on how to use the various functions of Keap
• Having representatives designated to certain regions or companies for a point of contact when help is needed
• More options when building the emails. While the click and drop options can be a plus, they can also be negative because you are limited to image and text sizing and positions

• I wish they had a roll over feature for unused credits on the subscription.
• SellHack is great for list building, and export to popular CRMs like Salesforce.
• If you have an email address and you're not sure if it's accurate, SellHack will verify the address and give you a percentage rating on their confidence that the address works (a percentage rating is given for all email searches).
• I love their referral program: Give 50, Get 50: Refer a friend and you both get 50 free credits! I've used this many times.

Incentivized

We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.

You do need to spend some time on-boarding and implementing the software in order to have full functionality. We were lucky - we had colleagues at the university with experience with Keap and then hired an intern familiar with the software to get us set up and ready to use it. We've had some functionality issues with it along the way and that has frustrated myself and the other uses in our department.

Incentivized

There have been few outages since we became a customer, and when they have technical issues they are typically resolved rapidly.

OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.

Generally, very responsive support for even our more complicated issues. We do have some open issues that we need resolutions on and that I understand are complicated and will take longer to resolve but the open issues are significantly impacting to our business.

Incentivized

I have been to a number of in-person training sessions over the years with Keap and all of them have been FANTASTIC. They really put a lot of time and effort into these sessions. Staff and facilitators go out of their way to ensure that participants are getting what they need.

Incentivized

The results of training online are often based on how people learn. The training was great but with feature updates, you just have to get in there sometimes and do it! The training definitely lays a firm enough foundation for you to be successful even if its can't be updated with every feature update.

Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.

Keap is fast. The learning curve is shorter and they have an academy for learning with videos quite extensive that explain a lot of different scenarios, specially when you need to customize scenarios of automations and segments. Is cheaper if you consider that this services CRM + Mailing don´t come often in one package and the realiability to send mails is quite good.

Incentivized

Hunter and ZoomInfo are two services that I also use to find email addresses. Generally if I can't find it on one of those SellHack will find it for me, never the other way around. I use them all, but SellHack is my secret weapon.

Incentivized

You get a lot of features included, but you don't need to use them all at once to start seeing an effect. When you are ready to use them, they are there. It also scales without costing too much money.

• Automation has allowed us to be more engaged and invested in our customers by reminding us about birthdays and other important events in their lives so that we can celebrate with them.
• We lacked the manpower to sell and distribute orders online before setting up the payments and automation features. We now collect $5k+ a week in lost sales through online ordering.
• List cleaning functionality and engagment settings have allowed us to run a 40-50% email open rate that allows us to create an engaged community around local events and opportunities as well as sales and special offerings.

Incentivized

• It's been vital. I've made too many contacts to mention because I was able to source the correct email address for C-suite executives (which are my target prospects).
• The cost of the service has been affordable. I work inside sales and so I have to be selective on which tools I pay for because the ROI must fit within my budget. I've used SellHack since day one in this role and I use it every month.

Incentivized