Progress Kendo UI vs. ServiceNow App Engine

Kendo UI works well if developing web UI applications which have simple layout designs. - Good A scenario where there are a lot of Kendo widgets on a single UI page, and each has a complex initialization. - Not so good

Incentivized

I suggest that people in ServiceNow start by building apps in App Engine through learning plans on the ServiceNow Developer site. It is a very guided process, and it is fun to do. Newcomers in ServiceNow can learn a lot about configuring tables, fields, behavior of fields, roles, Flows, UX, and many more. App Engine tends to make development work simpler and faster to ship. However, it can be a difficult concept for people new to ServiceNow to understand scoped applications. So there should be a brief on the App Engine homepage that mentions what can be built and includes a link to learn more about scoped apps.

Incentivized

• Kendo Grid for presenting a timeline of research grants as they are being approved. Our users love the ability to export the data to various mime formats.
• Kendo Scheduler for presenting the upcoming calendar events in the available conference rooms in a building. This is used together with a 3rd party vendor API for appointment booking.
• Kendo Treeview is used to present a hierarchy of topics that our users can navigate through easily.

• App Engine can be used by non-developers to create Applications on the go, without coding.
• App Engine has all the important aspects of the application available for adding or editing within a single record. Hence, it is easier to modify.
• App Engine has a delegated development option which can be granted to specific developers or groups to manage a specific area for Scoped App Development without giving admin rights.

Incentivized

• Kendo UI is always moving forward and staying current with latest development trends. While that is beneficial, that can cause some issues when supporting customers (particularly government) that don't move their IT infrastructure along nearly as fast. A prime example is web font icons. Great and easy to use, but where Kendo UI utilizes web font icons as the sole means of displaying an icon, not all organizations (again, especially government) allow the use of these. There have been times where Kendo UI became unusable and we had to downgrade to a version a few years old. Makes continued payment for licenses sometimes feel wasted as we may not be able to always use the new releases
• Kendo UI has a wonderful feedback system and they do indeed listen to the community. However, there do seem to be some instances where there is large support for a new feature/component and it never gets addressed. It is easy to understand that not all ideas are easy or even prudent to implement, but would be nice to see a better follow-up on ideas with a current status
• Refreshing Kendo UI grids is simple, yet the standard API method causes the grid to return to the default state. We have many use cases where we would love to update the grid data but need current grid state (such as expanded detail rows, sorts, filters, etc) preserved after the grid is updated so that users do not have to perform grid actions again to return to the desired state.

Incentivized

• The scoped app prefix should be shorter to allow appropriate application naming if it exceeds the character limit. Either the scoped app name limit shall be increased, or the limit on scoped app prefixes shall be increased to allow better naming for scoped apps.
• It's challenging to make citizen development work at scale. Businesses want experienced pro code developers rather than citizen developers to work on this feature.

Incentivized

Since we are using Kendo on a legacy product, there is likely a time when we will no longer support it. We are evaluating Kendo for our future product, in which case we may continue to use Kendo for an extended period of time.

Incentivized

There are limited use cases where we are just using the service now app engine as of now

Incentivized

My initial score would be 10, but I am aware of the high price for its implementation. Therefore, I would recommend it only in large projects where a large profit margin can be obtained. But in general, I recommend it. I am currently using it without problems.

Incentivized

Overall, very much usable for anything that happens in organisation. Able to track and discover each asset in the underlying infrastructure of the organisation and manage them. It is easy to understand the impact if any asset fails and hence risk mitigation becomes easier. It is a simple tool but with everything an organisation requires to go live with maximum customer impact and satisfaction

Incentivized

The errors that we have detected were not of great importance and the online support provided a temporary solution until the next release.

Incentivized

Almost 100% available on time

Incentivized

Reports sometimes take a bit of time to load

Incentivized

Overall, we are satisfied with the support offered by the Progress Kendo UI team. We had raised few helpline incidents in the past and they have been resolved timely by the team. Also, we were satisfied with the level of information and support provided by the team.

Incentivized

They tried their best to resolve our queries every time we contacted them about any technical support

Incentivized

I think the main thing is to get into a Kendo mindset. Components that I've used in the past had a much different mindset and I think it got in my way. Sometimes I would use something different if I felt that the Kendo component was being too obstinate. I would go back later and replace that with the Kendo component when I had time to work with it further.

Incentivized

App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.

Incentivized

I did not experience the other product that has such an integrated and user-friendly feature. It works more like an everyday query with the UI element in a totally aesthetic and attractive view. With the Kendo library, we don't need to develop every UI component from the beginning. It was one of the faster development of applications.

Incentivized

There were no options from the other products because ServiceNow App Engine is a large product with many different modules, growing each year, which allows you to recreate your business processes in a very short time, making the migration to ServiceNow very easy.

Incentivized

Never faced a problem even when we threw a large amount of data at it

Incentivized

It is scalable but not reliable

Incentivized

• Positive impact is that it helps development team to focus on business logic rather than developing UI control and that resulted in good productivity savings. productivity saving is significant (like 30% of product development cost).
• No Negative impact from my experience.

Incentivized

• We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
• By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.

Incentivized