KeySurvey vs. SurveySparrow

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
KeySurvey
Score 6.8 out of 10
N/A
N/AN/A
SurveySparrow
Score 9.3 out of 10
N/A
SurveySparrow headquartered in Los Angeles offers their customizable survey platform, deployed via webpage, chatbot with conversational format, or distributable to audience segments.
$39
quarterly 500 responses per month
Pricing
KeySurveySurveySparrow
Editions & Modules
No answers on this topic
Basic
$117
quarterly 500 responses per month
Premium
$177
quarterly 2,000 responses per month
Business
$597
quarterly 10,000 responses per month
CX Basic
$597
quarterly 1,000 responses per month
CX Premium
$1,497
quarterly 10,000 responses per month
Enterprise
$2,097
quarterly 50,000 responses per month
Offerings
Pricing Offerings
KeySurveySurveySparrow
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
KeySurveySurveySparrow
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
KeySurvey
8.8
1 Ratings
13% above category average
SurveySparrow
-
Ratings
Survey templates9.11 Ratings00 Ratings
Themes8.21 Ratings00 Ratings
Custom logo/branding9.11 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
KeySurvey
8.8
1 Ratings
2% above category average
SurveySparrow
-
Ratings
Changes to live survey8.21 Ratings00 Ratings
Question design help9.11 Ratings00 Ratings
Multiple question types9.11 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
KeySurvey
9.1
1 Ratings
10% above category average
SurveySparrow
-
Ratings
Survey logic flexibility9.11 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
KeySurvey
9.1
1 Ratings
11% above category average
SurveySparrow
-
Ratings
Response tracking9.11 Ratings00 Ratings
Data export9.11 Ratings00 Ratings
Standard reports9.11 Ratings00 Ratings
Custom reports9.11 Ratings00 Ratings
Analytics9.11 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
KeySurvey
8.6
1 Ratings
3% above category average
SurveySparrow
-
Ratings
Access controls9.11 Ratings00 Ratings
Compliance8.21 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
KeySurvey
8.2
1 Ratings
2% above category average
SurveySparrow
-
Ratings
Respondent restrictions8.21 Ratings00 Ratings
Best Alternatives
KeySurveySurveySparrow
Small Businesses
Zoho Forms
Zoho Forms
Score 8.7 out of 10

No answers on this topic

Medium-sized Companies
Qualaroo
Qualaroo
Score 9.7 out of 10

No answers on this topic

Enterprises
Medallia
Medallia
Score 8.9 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
KeySurveySurveySparrow
Likelihood to Recommend
8.2
(3 ratings)
10.0
(3 ratings)
Likelihood to Renew
8.5
(2 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
9.1
(2 ratings)
9.0
(1 ratings)
User Testimonials
KeySurveySurveySparrow
Likelihood to Recommend
Form.com (WorldAPP)
It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.
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SurveySparrow
Well getting surveys from clients is a hectic job (as a user we all ignore surveys all the time ) SurveySparrow comes to the rescue and provides links to forward your survey on WhatsApp, email, and so many options. You can create a copy of the survey which you created and that is very time efficient. Suppose you have 3 clients and you give them the same service you can add a variable that will simply change the name of the client and the rest of the survey stays the same no need to create a different survey, mega time saver.
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Pros
Form.com (WorldAPP)
  • Ease of use for distributing email to large quantities of recepients.
  • Exporting data for data evaluation and manipulation.
  • Customizing the types of questions and response scoring.
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SurveySparrow
  • Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
  • The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
  • Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
  • The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
  • Customer support is very responsive.
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Cons
Form.com (WorldAPP)
  • Based on our usage we didn't face issues using KeySurvey
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SurveySparrow
  • Add custom CSS for Premium plan.
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Likelihood to Renew
Form.com (WorldAPP)
This decision is out of my hands.
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SurveySparrow
No answers on this topic
Usability
Form.com (WorldAPP)
No answers on this topic
SurveySparrow
User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.
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Support Rating
Form.com (WorldAPP)
We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue
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SurveySparrow
The support team is just a call away and also provides email support.
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Alternatives Considered
Form.com (WorldAPP)
In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.
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SurveySparrow
We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey interface because we have a mobile audience and have found they prefer this style of survey better.
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Return on Investment
Form.com (WorldAPP)
  • Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it.
  • Improved customer service based on clients feedback
  • The emails delivery report complimented our emails reports from other tools, so we used it for email db management!
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SurveySparrow
  • Very simple and intuitive interface.
  • Easy to set-up and use - pays off quickly.
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ScreenShots